• Ankit Dudhwewala

    #MadeinIndia Cloud telephony and IVRS

    The market has been abuzz lately with cloud-based applications and let us admit it, there is more to come.The industry is adopting Cloud based solutions like never before and start-ups are cashing on this technology.One such cloud based technology which is fast gaining its hold in the Indian market is Cloud Telephony or IVR solutions. Now you can conveniently do away with those PBX, IVR, wires and other hassles associated with the traditional on-premise telephony applications. Cloud Telephony can conveniently be used to manage incoming calls, and as virtual receptionist.
    cloud telephony ivrs madeinindia
    We have done a thorough research to find out the best players in Cloud Telephony in India and here is the list in alphabetical order for you:

    Big V’s YOCC
    Big V is a Cloud Telephony Company based in India that offers ‘Simpler Affordable Telephony Solutions’ to small and mid-sized businesses. YOCC offers the business houses their Own Call Centre empowering them to base their entire communication system on an automated, single number.

    CallHippo

    CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with soft phones, eliminating the complexity of setting up a phone system.

    CallNet
    The software requires no setup cost or hardware cost. It offers various products like Smart Receptionist, Smart Call Center, Smart Toll free, Click to call, and Smart fax.

    CloudAgent
    CloudAgent offers simple Open API for CTI, CDR and Dialer and you can integrate the software with your business systems for an end-to-end customized and optimized process performance. An added benefit offered by CloudAgent is Off-the-shelf integration with various CRM, Helpdesk, and Analytics products.

    DialStreet
    DialStreet is also a popular choice with a number of features like IVR Studio to record or upload your IVR recordings, integrated analytics, live view to see who exactly is calling you and who is talking to them from your end, large selection of numbers to choose from, API Integration, call recording, forwarding, conferencing and voice mail.

    Exotel
    Exotel offers  modern Cloud Telephony solution with top features like IVR, Call Recording, Reporting, SMS and many more. It also provides a suite of tools to manage all your sales, marketing and customer care channels, from dashboard with price starting from just INR 1750/month.

    IVRGuru
    The software offers virtual phone number, B2B lead generation, employee management system, customer lead management and verification, lead grading and lead distribution, interactive voice response and CRM/ERP solutions.

    Knowlarity
    Funded by Sequoia Capital and Mayfield, the company has its presence in 65 countries. Knowlarity has its headquarters in Singapore and in India, it has offices in Gurgaon, Mumbai and Bangalore. Its flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour.

    LeadNxt
    One of the leading cloud telephony company of India, LeadNxt offerscentralized, open- ended &cost-efficientcommunication system through cloud based telephony applications – IVR, Custom Flow Calls, Call Recording, Call Tracking, Voice Mail and more.  It offers varying pricing structure with its silver, gold, diamond and platinum rate cards.

    Mcube
    MCube is a cloud based integrated communication platform that delivers an array of powerful automated call management applications such as Business Helpline, Virtual PBX, Call Tracking and telephony integrated marketing automation tools such as Lead Management and Support Management.

    My operator
    One of the top Call management system by VoiceTree Technologies Pvt Ltd provides IVR on cloud telephony, EPABX on Cloud& Toll free number for business with pricing starting from just 3000 per month.

    NTS
    Headquartered in Udaipur, Rajasthan, with presence in New Delhi and Guwahati, Niche Tech Solutions Pvt Ltd offers telecom consultancy services to both Public and Private sector organizations in India. The company specializes in providing Computer Telephone Integration (CTI), IVR Systems, Voice Portals, Hosted IVR Solutions, building dynamic database-driven custom Web sites, Web-Voice applications, E-Commerce and business Web site solutions.

    OzonetelKooKoo
    Kookoo helps you to build business communication infrastructure using web languages. With an option to pay as per use, Kookoo’s monthly rental varies from Rs. 500 to Rs. 2500. The software allows you to build telecom applications, IVRs, office PBX and outbound campaigns.

    SparkTG
    Founded in the year 2002, Spark Technology Group Inc provides excellent hosted IVR and integration services. Key services offered are development of custom advanced inbound/outbound IVR, contact center solutions, natural language understanding, content management systems, data transformation, and legacy system integration.

    Ziffy
    Ziffy offers a starter plan at a monthly rental of Rs. 699 with a call rate of Rs 1.4 and a professional plan at a monthly rental of Rs. 2000 and call rate of 99 paise per minute. The software offers various features like automated welcome message, IVR, virtual number, toll free number, two way sms, call recording and forwarding and many more.

    The article has been created with the help of Cloud Telephony and Virtual IVR Analysts at SoftwareSuggest.  The list is not comprehensive and you can mention as comments the software missed by us.

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    Nov, 26
    2014
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