Indian Regulator SEBI meets Software Product Startups.

How often has this happened? An entire team from Securities and Exchange Board of India (SEBI) with its Chairman Mr. U.K. Sinha meeting with Software Product startups in Bangalore to understand their challenges and also provide useful advice by participating in interactive sessions for more than 5 hours.

On 19th December, Mr. U.K. Sinha, Chairman of SEBI and his management team, heard the stories of 8 Indian software product startups. The idea was to understand both the Capital Markets Challenges (like raising capital from FIIs, listing for IPOs, and other book building challenges) as well new developing landscape of Consumer Market Challenges (like changing landscape of payments, pre-payments, recurring payments, etc.)

Mr. U.K. Sinha, was very forthcoming with his admission that new age companies require a completely new paradigm of evaluation and approvals. The new paradigm is needed not just for listing purposes, but also for market regulation and growth purposes. He assured full commitment from SEBI’s end to the budding entrepreneurs that SEBI is very keen, and will do everything within its capacity to help develop the markets keeping in mind INDIA’s growth needs.

More than 90 minutes of conversation and showcasing of New Software Product Startups from Bangalore took place. Mohandas Pai chaired the sessions on iSPIRT’s side. Not all elements of the sessions can be reproduced here; below are some of the key highlights.

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Home grown Startups share their Stories with SEBI

About 8 Indian Startups which started in INDIA, and which have global operations today, presented their stories not just from a valuation and growth standpoint, but from an emotional and proud-to-be an Indian startup viewpoint. To sum it up, almost every story was about Entrepreneurs who dared to dream something not only for them, but for INDIA, and today want the Indian System (Regulators, Government and Institutions) to reciprocate to their needs. They highlighted their list of issues which include the following:

  • 8 companies from various sectors (InMobi’s Manish Dugar, Ezetap’s Byas, Exotel’s Shiv Ku, HotelLogix’s Aditya, iViz’s Bikash, Paytm’s Pratyush, QuickHeal’s Rajesh and Deck.in‘s Sumanth) all presenting the journey of their startups.
  • A common hardship that resonated from most of them, was the unwarranted need of setting up subsidiaries or parent companies abroad, just to attract the right Investors and raise capital for growth.
  • Exemplary companies like InMobi, which raised initial money from Angel Investors today has a reach of about 1 billion people. Ezetap which raised initial money from AngelPrime, today has global operations, however it has its manufacturing, done entirely from Electronic city in Bangalore. Both urged that it should be made easy for Indian companies to raise money from Global Investors.
  • The existing regulations and guidelines make it very difficult for companies to get the right people (investors and advisors) on their Board.
  • Exotel, Hotelogix, Paytm and iViz, all stressed the need for modifying the SEBI/RBI guidelines on ESCROW, where Indian shareholders should have similar opportunities like Global Investors.
  • QuickHeal’s Rajesh highlighted how Kailash Katkar, a college drop-out had built one the most successful product companies out of INDIA over the past 25 years. Today QuickHeal is thinking of its IPO and needs to decide where to list.
  • Requirement for the Regulator to understand all stake-holders and their motivations, and provide for fast and timely intervention for Exits (IPO listings, etc.).
  • Need for new models to evaluate the new paradigm of Tech/Internet Product startups in INDIA.

At the end of this open session, Shekhar Kirani (iSPIRT Fellow; Accel) highlighted the fact that the Indian software product markets were entering an era of hyper growth. It is a new paradigm where not just startups, but all Institutional bodies within India, need to now collaborate and commit, for supporting each other’s need. In this context, he appreciated the interest shown by SEBI.

Policy Expert Team Interacts with SEBI

Following this open session, the visiting SEBI team met with iSPIRT’s “List in India” Policy Expert Team for an intense three hour closed door conversation about specific issues and their resolution. This iSPIRT Policy Expert Team is led by Sudhir Sethi of IDG and has Rajiv Khaitan (Khaitan & Co.), Sanjay Khan (Khaitan & Co.), R Natarajan (Helion), Rajesh Ghonasgi (Quick Heal CFO), Manish Dugar (InMobi CFO) and Harish HV (Grant Thornton) as its members. While specific details of this meeting are not available, Mohandas Pai told me that the session had been very productive.

Insights from SEBI

Mr. U.K Sinha, Chairman of SEBI, has an unbeatable track-record. In his past life, he was the chairman of UTI, and was instrumental in transforming UTI from a 1.2k crore institution to 12k crore institution. Many insights were shared by Mr. Sinha with all the participating Startup Entrepreneurs. Some of the key ones are:

  • Mr. Sinha and his team gracefully acknowledged that they were not just a Controller or Monitor of Capital issues, but they were equally keen to Develop Markets for businesses to thrive.
  • Further, Mr. Sinha highlighted the introduction of SME-ITP platform to facilitate capital raising by SMEs including start-ups which are in their early stages of growth and to provide for easier exit options for informed investors like angel investors, VCFs and PEs etc.
  • He also indicated that SEBI is exploring putting in place a framework for crowd-funding which will provide a much needed new mode of financing for start-ups and SME sector and increase flow of credit to SMEs and other users in the real economy. In this mode, SMEs and start-ups will be able to raise funds at a lower cost of capital without going through rigorous procedures.
  • It was indicated that SEBI is keen to facilitate capital raising by such companies to help them achieve their full potential.

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New Wind is Blowing

I saw a collaborative approach to problem solving that I haven’t seen before. iSPIRT’s policy approach is refreshing different from the traditional lobbying mindset that one sees in trade bodies. And SEBI is clearly open to listening and learning. It was amazing to see how SEBI as a regulator and iSPIRT as a think tank were both focused on the same national goal. I came away from the meeting with optimism and a spring in my step.

#MadeinIndia Cloud telephony and IVRS

The market has been abuzz lately with cloud-based applications and let us admit it, there is more to come.The industry is adopting Cloud based solutions like never before and start-ups are cashing on this technology.One such cloud based technology which is fast gaining its hold in the Indian market is Cloud Telephony or IVR solutions. Now you can conveniently do away with those PBX, IVR, wires and other hassles associated with the traditional on-premise telephony applications. Cloud Telephony can conveniently be used to manage incoming calls, and as virtual receptionist.
cloud telephony ivrs madeinindia
We have done a thorough research to find out the best players in Cloud Telephony in India and here is the list in alphabetical order for you:

Big V’s YOCC
Big V is a Cloud Telephony Company based in India that offers ‘Simpler Affordable Telephony Solutions’ to small and mid-sized businesses. YOCC offers the business houses their Own Call Centre empowering them to base their entire communication system on an automated, single number.

CallHippo

CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with soft phones, eliminating the complexity of setting up a phone system.

CallNet
The software requires no setup cost or hardware cost. It offers various products like Smart Receptionist, Smart Call Center, Smart Toll free, Click to call, and Smart fax.

CloudAgent
CloudAgent offers simple Open API for CTI, CDR and Dialer and you can integrate the software with your business systems for an end-to-end customized and optimized process performance. An added benefit offered by CloudAgent is Off-the-shelf integration with various CRM, Helpdesk, and Analytics products.

DialStreet
DialStreet is also a popular choice with a number of features like IVR Studio to record or upload your IVR recordings, integrated analytics, live view to see who exactly is calling you and who is talking to them from your end, large selection of numbers to choose from, API Integration, call recording, forwarding, conferencing and voice mail.

Exotel
Exotel offers  modern Cloud Telephony solution with top features like IVR, Call Recording, Reporting, SMS and many more. It also provides a suite of tools to manage all your sales, marketing and customer care channels, from dashboard with price starting from just INR 1750/month.

IVRGuru
The software offers virtual phone number, B2B lead generation, employee management system, customer lead management and verification, lead grading and lead distribution, interactive voice response and CRM/ERP solutions.

Knowlarity
Funded by Sequoia Capital and Mayfield, the company has its presence in 65 countries. Knowlarity has its headquarters in Singapore and in India, it has offices in Gurgaon, Mumbai and Bangalore. Its flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour.

LeadNxt
One of the leading cloud telephony company of India, LeadNxt offerscentralized, open- ended &cost-efficientcommunication system through cloud based telephony applications – IVR, Custom Flow Calls, Call Recording, Call Tracking, Voice Mail and more.  It offers varying pricing structure with its silver, gold, diamond and platinum rate cards.

Mcube
MCube is a cloud based integrated communication platform that delivers an array of powerful automated call management applications such as Business Helpline, Virtual PBX, Call Tracking and telephony integrated marketing automation tools such as Lead Management and Support Management.

My operator
One of the top Call management system by VoiceTree Technologies Pvt Ltd provides IVR on cloud telephony, EPABX on Cloud& Toll free number for business with pricing starting from just 3000 per month.

NTS
Headquartered in Udaipur, Rajasthan, with presence in New Delhi and Guwahati, Niche Tech Solutions Pvt Ltd offers telecom consultancy services to both Public and Private sector organizations in India. The company specializes in providing Computer Telephone Integration (CTI), IVR Systems, Voice Portals, Hosted IVR Solutions, building dynamic database-driven custom Web sites, Web-Voice applications, E-Commerce and business Web site solutions.

OzonetelKooKoo
Kookoo helps you to build business communication infrastructure using web languages. With an option to pay as per use, Kookoo’s monthly rental varies from Rs. 500 to Rs. 2500. The software allows you to build telecom applications, IVRs, office PBX and outbound campaigns.

SparkTG
Founded in the year 2002, Spark Technology Group Inc provides excellent hosted IVR and integration services. Key services offered are development of custom advanced inbound/outbound IVR, contact center solutions, natural language understanding, content management systems, data transformation, and legacy system integration.

Ziffy
Ziffy offers a starter plan at a monthly rental of Rs. 699 with a call rate of Rs 1.4 and a professional plan at a monthly rental of Rs. 2000 and call rate of 99 paise per minute. The software offers various features like automated welcome message, IVR, virtual number, toll free number, two way sms, call recording and forwarding and many more.

The article has been created with the help of Cloud Telephony and Virtual IVR Analysts at SoftwareSuggest.  The list is not comprehensive and you can mention as comments the software missed by us.

Stories of small business owners who are paying for software in India

I used to come across a lot of people in India saying SME’s adopting software will always be DIM (Do-it-for-me) but then I thought hard about existing software users in India. Why would they use software day-in & day-out when they are not tech-savvy.

That itch got me to work with my friend Tejaswi Raghurama to dig into stories of small business owners who are paying for software in India and are using it themselves.

Some of their stories are truly inspirational and shed light on how you, the average Indian, who runs a business (and I am one of the tribe, too!) must go ahead and take the plunge to try a software for yourself. You will be surprised at how little help you’ll need from others.

Software for India Part 1 from ProductNation on Vimeo.

Let me explain what I mean with an example. I am a non-tech guy (I can’t code!) in a technology company. Whenever I wanted to run experiments on our website, I was heavily dependent on these 2 people (Kailash Shivku ) and I was sick of it! So, one fine day, I mustered up courage to try “Visual Website Optimizer ” to do some A/B testing. After spending the whole day interacting with their support team via email, I successfully pulled off a split testing on the website.

Till then, I felt like an over dependent bugger who couldn’t do anything to save his own life. There was a smile on my face walking home that evening. I felt free, I felt liberated and I today, a lot of technology & software drives my thinking and working style.

If I, a business owner who doesn’t have any knowledge of technology, am able to use it effectively to make independent business decisions, I have no doubt that every single business owner can. Make technology your best friend. It makes you independent, saves you time and helps you stay smart.

And guess what – team members, and employees should not be threatened by adoption of new technology – listen to what some of these folks had to say about using software to get work done everyday.

Share these stories with your friends and colleagues and get them to try a new software today, they won’t repent it, we promise!

Software for India Part 2 from ProductNation on Vimeo.

*A special thanks to Tejaswi for making the video, and @Practo @Nowfloats who’s teams helped us talk to their customers.

19th #PlaybookRT – Insights on the Indian Product Ecosystem

This #PlaybookRT was led by Shivku, techie and founder of Exotel. The theme ‘The Ship of Theseus’ was inspired by the movie released in 2012 and also by a team in TCS that used to call itself the Ship of TCS. The focus of this Round Table was to evaluate if product developers have enough insight about the Indian Consumer to make a product company. Most technology companies have an exposure to the Bay area product culture, but do they know enough to build products for our own local market needs. There were a lot of insights that were drawn on the product eco-system in India and the following is a summary of the discussion.

Exotel office

What is the ideal organization structure for a product company in India?

It’s the culture that defines an organization structure. It’s common to find the founder’s background driving the product decisions, for example, a founder with a sales background will ensure the product management strategy is more sales focused.

Shivku had led the discussion with Exotel’s organization structure explaining how his organization structure allowed him to scale his product. Exotel’s teams are divided into Operations, Marketing & Sales, Product Management and Core Technology. Interestingly the support team has been integrated into the Product team in Exotel. This unique structure was done so as to ensure that the product team is closer to the customer.  Customer complaints are usually an indication of bad code and the team that pushed this out this bad code is also responsible to fix it. Even though each team’s responsibilities and targets are clearly demarcated in Exotel, there is a technology person in each of these teams, making them self-sufficient.

Exotel started off with the intention of being a SaaS company, it almost fell into the trap of being a services company post launch. Some of the insights drawn from these discussions were:

1)     Democratically building a product feature set in the early stages is important. But once you cross a tipping point in terms of customers its best to pick and choose features that will drive the product’s engagement in your core audience. If you do not this, you may end up building a services company instead of a product company.

2)     Listening to your sales team is very important. It is upon meeting a lot of customers that the sales team can synthesize patterns (of customer needs). Identifying this common pain point between customers ensures that you are satisfying a broad market need and not a specific problem within a company.

3)     We can’t satisfy every customer with one product and your product will need to scale in the direction you see the best product-market fit. Ensure sales teams have a clear audience to market the product to. If the sales guy comes back saying that there is no product-market fit, then it is very likely that he is selling to the wrong audience.

KPI’s

In terms of KPI’s, B2C companies tend to focus more on the virality and retention  and B2B companies focus on monetization and sales. From the discussions it also became clear that you cannot improve on things that you cannot measure. The focus on which KPI’s to use to measure success keep changing depending on which stage your company is in, for example, in an e-commerce company, it is very likely that initially the focus would be on customer acquisition, it could later change to sales, then margins and probably retention.

Translating the top level metrics which the CEO/Board measures to smaller metrics which your sales/technology team can measure is very important. This helps you correlate any discrepancies and problems that may arise. It also gives you a fair understanding of the success/failure of a new initiative.

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Bharath, from Pugmarks.me, illustrated the above problems with an example. His product management philosophy currently is to create high engagement in a smaller audience. By identifying the customers pain points on why user’s drop-off very early, he was able to divert his team’s resources in fixing this problem, thus ensuring retention. He highlighted a problem with low latency which hindered the user experience leading to poor retention. The team has now spent a considerable amount of resources in fixing this problem, to ensure the product’s KPI’s were met. However, the focus could later change to improving engagement and/or CTR’s.

When do you know and how do you know if you have a product market fit?

Rinka Singh, highlighted his pain points while talking to his first set of potential customers. Although he had met many companies that he initially considered to have a problem-solution fit, these customers never converted into paying customers. It was through perseverance and exploring a little bit further down the value chain that it became apparent to him that he had been attacking the wrong market altogether. Upon increasing the awareness within this initially ignored consumer group, he had faced a tremendous increase in customer response.

Rashmi Ranjan, founder of Shoppers on, highlighted his experience when he launched his product. The product had served a very important need in the market that. It pulled customers in, without the need for a push. He had over 20-25 signups without even going out which indicated a great market fit.

In conclusion, when your customers start to get pulled by your product’s features then it is very likely that you have a successful product market fit.

What is the product manager’s responsibility?

A product manager’s job according to Marty Cagan is to discover a product that is valuable, usable and feasible. Very often the only person who has a complete view of the product (tech, business and sales) is the product manager. A product manager’s responsibility is to find solutions the market needs the most. He very often envisions the path of the product and depending on the company’s resources his responsibilities could also differ.

rt at exotelFrom the discussions, it became apparent that as an entrepreneur you very often end up constantly building and it becomes very difficult to focus on the micro details due to the backlog of features. A product is built in conjunction and not in isolation from the market. Hence, it is very easy to forget the customers who you are building this product for. In the build, measure and learn cycle, we very often forget to measure and learn. It is important to not let this happen, and the recommendation proposed was to change this role to be of a product market manager instead of a product manager as it is very easy to commit the mistake of constantly building without feedback.

Do I know if a product that was built abroad will be successful in India?

Products that are successful abroad and in India seem to have a strong cultural thread which makes it successful. For example, Facebook ties in common user behaviours of sharing and socializing. However, it’s the ecosystem that drives a products success. You need to constantly evaluate and iterate. In India, it is unlikely that a consumer product can succeed without venture funding. This is probably why we see more SaaS business models or a lot of B2B products in the Indian eco-system.

The conclusions drawn were that you need to have a network that allows a product to grow into the scale it needs to succeed. These networks maybe very well developed in markets like US, but India is catching up. It was also pointed out that there is no dearth of venture capital in India. The supply often exceeds the demand. We need to utilize these channels appropriately and grow the product efficiently. People also need to be more vocal about products they like as more often than not, it’s the early adopters who drive the product to success.

Are we bent towards making services in India?

The product round table concluded by evaluating the Indian product companies psyche. The question was whether companies like Infosys and Jugaad were the reasons why Indians leaned towards a services model. Services by nature start and end with a contract. The problem definition is usually laid out by another company and there is very little room for novel products to come out in this problem space. Product companies are driven by a vision, and it is often executed by combining fields such as design, humanities and engineering. It is important that Indian’s focus more on building our strengths in design and humanities. This disconnect was attributed to the poor education system.

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Conclusion

We have the knowledge and network to build great products in India. Although there maybe large inefficiencies in distribution, Indians have had a fair amount of success stories with regards to products. Flipkart and JustDial are great examples of this and we need to work towards improving the network for product entrepreneurs to succeed. From the Launchpad, promotion, content curation, funding, and giving back to the community, there is a lot that can be done to make the eco-system in India more robust to serve its customers.

Q&A with Cloud-Based Telephony Company Exotel

Exotel  Techcom “Cloud telephony product for SME’s which is like many others but we have a different approach in our problem solving.” says Shivakumar(Shivku) Ganesan, its Founder. Currently Exotel focuses on offering an easiest and fastest way to setup a phone number for your business, with smart applications tailored to business needs. He shares insights for other entrepreneurs about lessons learned in finding a market and growing a startup.

What is your Story? What inspired you to be an entrepreneur?

I am a Computer Science graduate from BITS Pilani and after spending some great learning years at Yahoo! I felt I needed a challenge beyond what Yahoo! could offer. I met the Bansals “over a few smokes” and their office was really close to my house, so it sounded exciting and I decided to join Flipkart. That experience awoke my inner entrepreneurial spirit and I decided I needed a venture of my own.  

If I could point to one thing, it’s “Impact”. I get up every morning asking how I can impact more people around me and improve their lives. That’s why Roopit was solving my own problem when I was not able to buy a 2nd hand fridge, and Exotel when I could not solve the voice and SMS problems for Roopit. All of this inter connects to wanting to solve existing problems for others, using technology, and hence creating impact.  

Why and how did you start your company? Why this Area? 

I was running Roopit at that point of time, a C2C marketplace where buyers and sellers could meet and sell over voice and SMS. I was a techie all my life since BITS Pilani, Yahoo! and Flipkart and I wanted to automate the entire voice & SMS platform into a scalable solution for my business. I did not want to hire LOTS of people and build a call center; that was just not me. Also, dealing with telecom operators and trying other products in the market to solve this problem led to many frustrations.  

Then, I decided to use a bit of open source and build a platform/product for myself. In the process, I bumped into many of my friends running businesses asking for a similar solution for themselves, and with money hitting the bank from these businesses, the pivot was natural. 

What is your product’s differentiator from competitors?

Exotel is a cloud telephony product for SME’s which is like many others but we have a different approach in our problem solving. We believe that a product has to be very very simple and easy to use for firms, especially in a new space involving telephony and that’s the core of our product.

Exotel is the easiest and fastest way to setup a phone number for your business, with smart applications tailored to business needs. Anyone in India can start using the product in 15 minutes after purchasing a phone number and the application they wish to use. The application maybe IVR, voicemail, call recording, data and analytics, API, SMS or a missed call campaign, and all this without much hassle, just a simple setup. 

We have also grown and learnt that telephony infrastructure and down times in this space have been common for years, but after an initial harrowing experience with one of our early customers, we have quickly learnt and much of our product focus has been on stability, redundancy and reliability. We even openly talk about the evolution and tactics we have put in place to make up time much quicker. 

In a nutshell, quickest, easiest and most reliable phone system setup for your business. 

What is the biggest challenge Exotel has faced so far? How did you address the challenge?

As we perceive business phone systems very differently, there is no precedent to draw inspiration from. Each one of us has our own vision of Exotel and they are all just as good as mine. Arriving at clarity on what we are building, why we are building it, how to sell it, what to do, what not do to etc have been time consuming and tough. My role of fusing everybody’s ideas into mine and then creating a consistent story that all of us understand and agree upon has been challenging. 

Who is your customer?

A small or really small company up to 20 people, typically in the B2C space that depends on phone calls or SMS for a major portion of their business is our customer.

The belief is that Indian SME’s need to be “sold to” – the job that’s conventionally handled by IT resellers who are critical to Exotel’s business model. What are your thoughts on the changes that Cloud technology might bring to this scenario, with the whole “self-service” angle coming into play? 

Cloud (and SaaS) is a service delivery model, so, that does not change the sales and fulfillment models (resellers). Increasingly Indians are buying things online and they will purchase services for their companies too. But that is not going to take away the role of resellers in the short to medium term. Having said that, Who these resellers are, what they are reselling and so on changes quite a bit in the SaaS model. It is likely that the partners in the SaaS ecosystem might be IT services and other consultancy service providers rather than hardware and black-box providers.  

What are your future plans?

To create as much impact as possible in society. There are millions of SMEs, and technology hasn’t reached them. If Exotel could save their time and money so that they can go home early and spend it on their family, that is a plan worth working for.  

What have been your BIG lessons – personal, professional and otherwise? 

  • Solve someone’s problem.
  • Most Indians have a “services” bent of mind. “Product” and “SaaS” bent of minds have to be acquired/taught (learned).
  • Hire for attitude rather than/along with talent
  • It is possible to learn and excel in nearly everything.
  • Many “middle management” people from MNCs (who were very successful) are not readily suitable for a start-up.  

We see a lot of product start-ups coming up in both the enterprise and consumer space. What would be your advice to start-ups — where do you think they are lacking, and how should they go about correcting these issues? 

I don’t think I am qualified to give advice to other people yet. My entrepreneurial life is guided by two concepts: 

Curiosity: A genuine desire to learn new things and correct one’s mistakes.

Self-motivation: The need to get somewhere in life (being driven).  

Do Your Bit – Become a Customer

What does a tech-product start-up need initially? It is not money, not more people to join the team according to me.

It needs validation, feedback, users, inputs and all of this comes from Real Customers like you & me. If a product start-up gets real users, customers who engage in day-day usage of the product, they automatically become the following:

The Product Manager, The Well-wisher, The Marketer, The Adviser, The First Investor, and Friend.

Then can come re-iteration, product tweaking, more sales, more customers, more tweaking, more code, more tweaking, more selling and once you have a little bit of traction, then can come the People to join the team (Who will be excited by progress) and the Investors (who could now see Traction).

If the First Customers can do so much for a start-up, then why not the eco-system get stronger by becoming early adopters and customers of more Indian Product companies ?

At Exotel we have been very very progressive on this front as much as we can be and there are limitations as we are a B2B company in India, but we do our bit.

We signed up initially with these companies – HireRabbit (now in TechCrunch) ,MuHive (Social Media Engagement Tool), are looking at Pacebale right now and are always willing to experiment and try new products. We have been very lucky ourselves, there have been companies in the ecosystem who signed up with us though they might have had a more “Known” brand to take, but the entrepreneurs and teams in those young fast growing companies decided to go with us. CarwaleOlacabsBabajobCA Club IndiaPractoAkosha and more here.

A very small thing I try and do every time on Twitter, is keep connecting people who might have a use of each others products. Prominently I push all Start-up folks on Twitter to use some of the new Cab/Auto aggregators like OlacabsTaxiforsureCabs4HireAutowaleSavaariYourcabs instead of a Meru or Easy as it helps these young companies get more business and test their mettle. Another thing to do is keep connecting folks looking for Maids/Peon-clerk jobs to Chachii/Mypeon type services or help E-Commerce service/product providers get in touch with E-Commerce companies. There are in-numerable examples of what people already do and we should participate in it.

At the end of the day, if the product/service is good and adds value, the customer will stay and be all of the above.

If you were not given a shot once in your company or by your bosses, employers, customers would you be in this position today? Think about that, and help make the eco-system stronger. You have less to lose and lots to give.

If you think I can help you get connected to someone who could use your product/service, feel free to reach out.