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ClinchPad is rethinking the sales tool for small enterprises.

Delhi has stereotypically been the startup city of deals and hustlers. Infamous for people who tend to prize their ‘contacts’ and somehow this fits right into the grand scheme of things that the online sales CRM ClinchPad is based in the capital city.

About

Started by Cheenu Madan, ClinchPad is a SaaS based product aimed at small teams and organizations to help effectively channel and manage their sales lead. Part of the GSF Accelerator ‘13, the name ClinchPad ( Clinch + LaunchPad ) simply stands for ‘grabbing a deal’

Product

On using the product, the landing screen greets one with a card like interface stacked one below the other. For the keen eyed observer it is definitely reminiscent of Trello ( the organizational tool ), but that is not a bad thing. The interface does aid usability especially for a desktop environment. With a pipeline layout which lays emphasis on leads. The user begins by moving their contacts between the various  stages of the sales ( beginning from a prospect going all the way to negotiation & closing ). The sales incharge can add meta data to the lead in the form of to-do, collaborators, value of the sale and in the end mark it as won/lost. Enough points for future benefits of individuals and their teams.

ClinchPad integrates with Google and in an attempt to get rid of the cumbersome methods currently used, one can upload their csv/excel sheets with the product. According to the team the ‘reports’ and the ‘summary emails’ are one of the most popular sections which help the managers to scan through their team’s effort faster.

The product is simple to use with a basic learning curve. Certain sections like the integration with Google need more visibility and we personally discovered it only during the walkthrough with the team. In a mobile-first world, the offering on that front also seem a little weak. But the ‘summaries section’ mentioned above and the ‘apps timeline’ mentioned below make up for it now.

Users

ClinchPad is currently being adopted by a diverse set of people such as the freelancers, marketing agencies and real estate firms amongst other, with a unifying theme that they are involved with sales in one form or the other. Though the Western audience remains the prime target group, the product has seen adoption from smaller Indian cities.

pipeline-new

Pricing

At the heart of any SaaS product lies the pricing. ClinchPad boasts of a genuinely enticing onboarding plan. The service is free-to-use for the entire team as long as the number of leads and the usage are within the limits of 100 and 250mb respectively. On the paid side the plans go from as low as $9/month ( 1 user and 2gb storage ) upto $99/month ( 33 users and 20gb storage ) all the while offering unlimited leads.

Competition & Timeline

ClinchPad is in no way the only company trying to crack the CRM sector. Even in the products catering to small and medium enterprises the competition from names like Pipedrive & Highrise along with the desi Zoho and its suite of products is there.

A less known fact about ClinchPad is that they already have an iPhone app in place, much less publicized though. The core focus for the coming months for the ClinchPad crew is to push out their apps by covering more platforms and changes to their web app.

The value of a sales tool lies in the integration it brings to the fold. The team is already in work to integrate the ClinchPad with some of the most popular business offering out there. One shouldn’t be too surprised to find it being a part of our favorite online form builder to email marketing service in the near future.

We’d love to know your experience with the product. For those of you who have not yet invested in a sales tool, the free plan for ClinchPad is great way to feel things out and experiment with it. If for nothing else, their blog is worth a special mention!

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Billbooks is helping ease the invoicing for the freelance economy

It has never come as a surprise that the best startup solutions and most passionate entrepreneurs are the one who end up solving their own pain points. For Sagar Kogekar founder of Billbooks the journey began with the advent of his startup Webwingz which he started at the age of 18 years, engaged in client servicing. He would be able to provide and do the client work but the part about billing was always a hassle. Invoicing and billing like most people was done in Word by him.

Soon Sagar realised the potential in the market. Rather than jumping head first into developing the solution Sagar took his time and did his research to find the niche he was targeting. By 2012 he had gone full time into developing Billbooks as a product with his team. Billbooks was his take on creating an online invoicing solution for small and mid-sized businesses.

On signing up for the first time the user is gifted three invoices to try and experiment with the product. Irrespective of the package a user takes, all the features are uniformly accessible on the platform. Which is a big plus. The pricing model begins from as low as $10 per 20 invoices upto 60$ for 200 invoices. With no monthly rental and expiration of the recharge, the user is free to use the invoice credit as and when he wishes.

The product is aimed at North American and the European markets with language customization in five languages to tap the local clientele. Sagar claims the user base to be in the early hundreds with nearly 10% of them being paid customers of the product. To say what an ideal Billbooks customer looks like would be an exercise in futility with diverse occupational users ranging from a video jockey based in Spain to a wood artist in Australia to a piano teacher in the US being proponents of the product. The unifying factor being the freelancer or the small enterprise economy.

Billbooks is not without competition and claiming otherwise would be unjust. The space for online accounting softwares even those with a focus towards SME is a crowded one. Solutions from big names like Zoho and Intuit, and products like Freshbooks already exist in the market. With many of them offering more utility in the form of mobile products at a slightly higher price point. But the USP of Billbooks would lie in offering a simple approach to a more professional looking billing solution for the freelancers and helping keeping track of partial payments, scheduled reminders and giving free estimates. The service should be an ideal product for people with extremely limited invoice requests a month and their model actually encourages that with no expiry on the invoice credits. 

In the coming months of the product timeline we can look forward to having native mobile products for the Android and iOS ecosystems in place for Billbooks. Features like the Freshbooks import option are already in place making it a breeze to get new users onboard and be up and running on Billbooks quickly.

You can show Billbooks some startup love and sign up to let us know what you think about the product! But the fact remains there is a niche that Billbooks fulfills and Sagar is happy building a product for that.

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Design in Indian Startups

A brief look at the state of the Indian startup ecosystem from the lens of design and how well it is understood or misunderstood. How the next generation of the technology startups are battling the design challenge in a globally connected ecosystem for the right consumer audience.

According to Dave McClure the founding team of a startup should include the holy trinity of a hacker, hustler and a designer. In simple terms a dream team comprising of members responsible for the technology, business/marketing and the design. Dave is no stranger to entrepreneurship or India, and as the founding partner at 500Startups (internet startup seed fund and incubator program based in Mountain View, CA) each of their accelerator programs have seen interest and presence from a number of Indian startups.

“Holy trinity of hacker, hustler and a designer”

This then begets the question of what exactly is an “Indian startup”? Unlike Israel a nation known both for its military prowess and high-technology startups along with the fact that it has the highest per-capita VC investment in the world. Startups in India like the nation itself conform to no unifying sector or theme. On one hand we have Delhi based Langhar helping connect foodies with authentic home cooked local cuisines on the other we see SarkariExam a portal dedicated to helping people find government jobs. Even after applying the filter of technology and technology enabled startups with their constantly blurring boundaries in the internet & mobile space, the bandwidth of the spectrum is still large.

If one goes by the estimates of AngelList, a platform dedicated towards the startups and the investors; there are 1500+ startups in India. This by no mean implies that all of them would be independently successful or have a profitable exit. Many of them would eventually shut shop and might not even exist the next summer. Despite this uncertainty and the increasing belief of Indian founders in their idea have led to a rising entrepreneurial activity. Catering to everybody from the hyper local audiences to products specifically built for the customers abroad. Helping us establish the fact that there is no single way to explain or define as to what constitutes an Indian startup. If question of the Indian-ness wasn’t tough enough the attention to design has increased the complexity of the understanding manifold. Invariantly a handful of startups like Cleartrip (travel), Zomato (food), Paytm (payment) and Hike (messaging) have become the poster boys for the best designed products being built in and in certain cases for India. This then progresses us to our next challenge of “What is design in the context of the startups and what is the role of the designer?”

Depending upon who do you ask, one is bound to get various forms and interpretation of what constitutes design? Making it easy to complicate things for the humble hackers and the hustlers trying to fathom as to why their designer is unable to deliver in the face of the challenge for their startup. Going over from formal the definitions provided in academic institutions of design being ‘a noun and a verb’ to the one followed by design practitioners whereby they try to highlight the difference between “art and design”. One thing that emerges is that, design has been and will always remain at its core a form of problem solving.

“Design has been and will always remain at its core a form of problem solving”

Had things been as black and white as they seem we wouldn’t have startups explaining their design strategy in terms of the visual design. Or in the case they understand the value of design keep looking for that one mythical designer who could solve all their problems. With the ever changing relationship and interaction of humans with technology; and it’s constantly evolving nature the boundaries of what explicitly is the job of a designer or the hacker is quickly overlapping.

Take the case of Rasagy Sharma who after finishing his undergraduate degree in computer science & engineering joined a Bangalore based startup as their UX Designer. One of the first ‘design’ hires in the team comprising of hackers, leading him to explain his role to the people around him. If the challenge of understanding what exactly entails in these new design roles wasn’t tricky enough, Rasagy highlights the emerging debate of ‘Should designers code?’ “The answers vary from the extremes of ‘Designers can code and should code’ to ‘Designer cannot code and is not expected to code’ with a comfortable middle ground emerging in the form of ‘Designer can code but is not expected to code’ ” says Rasagy.

“Designer can code but is not expected to code”

But if there is no one designer who can solve all of the problems of the startups which range from visual design & interaction design to in certain cases industrial design; and finding the talent is tough. Then shouldn’t we see the limited resources of the startups being spent on the function (technology) than form (design and by extension user experience)? One of the most interesting theme to emerge while talking to a number startups as a part of the research was their unanimous agreement in pushing design forward for their product. Neeraj Sabharwal who heads the design at the Hyderabad based NowFloats quotes Tom Peters when he says “The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.” Even in the case where the technical founders thought of design as nothing more than a marketing gimmick they did approve of increasing the resources dedicated to certain design activities by either hiring talent or outsourcing the process. And putting the bill under what they felt was the ‘cost of customer acquisition’.

The cost of starting an internet business is decreasing by the year and in no other period of history have we seen more entrepreneurial activity than the present. Faced with the simple market forces of consumer choice, a positive user experiences is a simple measure of how efficiently the technology works to help the user achieve his goals. In a somewhat surprising trend that in hindsight makes perfect sense, some of the best designed startups being built in the country include a designer as a part of the founding or the founders atleast have the design aesthetics in place to drive things forward.

Eventifier is being built in the southern city of Chennai at The Startup Center. Eventifier helps keep all the social media chatter around an event including the conversation, photos, videos, presentation decks in a single place. They are one of the few startups using the hacker, hustler and the designer approach since the day they began. Mohammed Saud holds the mantle of the Chief Design Officer and one would give weight to his belief when he says “Being equally proficient in all facets of design even when their underlying principle might be the same is difficult.” His solution is the one that is increasingly becoming common, become proficient in one form of design yet understands the other well enough to guide somebody with your vision. A similar ideology was put forth by Arun Jay, who amongst a number of other claims holds the post of the principle designer at SlideShare and the senior UX designer at LinkedIn. By academic training Arun began as a communication designer but his experience with film making, photography and web based technologies makes him the ideal choice for the unicorn designers so many startups look for.

But it wouldn’t be fun if there weren’t a few startups breaking the mould. HealthifyMe and NowFloats are two startups which were a part of the Microsoft Accelerator program in Bangalore. On one hand we have Neeraj Sabharwal from NowFloats with no formal training in the various disciplines of design yet relying on his industry experience and understanding of design thinking principles to lead the charge. On the other we have Tushar Vashisht co-founder of HealthifyMe attributing the fact that “Lack of a dedicated designer in the founding team even with the team valuing design, cost them precious resources in the decision making and product building exercise. With HealthifyMe treating the user experience as an integral part of the product building process getting Rohan Gupta as a designer onboard has positively affected our shipping time.”

But believing that a well-designed product is the end all in the product building exercise would be plain naïve. Design is one of the integral processes amongst the host of other responsibilities held by the hustlers and the hackers which make a product successful. Brij Vaghani is the founder of live traffic monitoring service, Traffline which currently operates in three metropolitan cities. His team is working in close association with a design studio for the soon to be launching next version of their product. “Even though we understood the value of design, the founding team relied upon our core strengths of technology in the early stages of the product. An approach which we feel might have had an impact on the metrics we use to track the product success but something that was within permissible levels”

Where are we headed? Great design and technology have always existed. The founders are still looking for that elusive designer who can handle all their design problems, but as unicorns go those beings are still rare to find. The consumer internet is nearly twenty years old, the smartphone nearly six and the tablet less than four. Yet the potential of the startups building upon and specifically for these platforms is seeing an exponential growth. We haven’t even begun scratching the surface of the potential and can’t predict the trajectory of the startup economy in India serving an internal audience of a billion plus people and catering to those abroad. But the fact remains that the designers seem to have finally found a voice and Indian startups are rearing for them to go.

Author’s Note: This article was written for a collaborative publication: Create Change for Kyoorius Designyatra 2013 produced by Kyoorius and British Council, India and is a part of British Council’s design writing programme.

The post has been slightly modified for the web by adding of the appropriate hyperlinks to the startups and the resources mentioned to aide the reader. You can download the PDF version of the print magazine in all its glory here. The article is on page sixty-nine.

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KeyMails is making the email smart for Outlook users!

Still believe email is small and dying a slow death in the world of IMs, tweets and Facebook messages? Just have a look at the massively viral ‘Every Second on the Internet’ and scroll till the end to get a visual realization of how big a part of our life email still is. Email is still the first choice for internal communication and chatter within a number of organizations owing to its ubiquitous nature and presence, not that it was intended to be used that way.

A number of startups are now building tools to help users get more out the email ranging from helping you get the social media information to turning your inbox into a to-do list in itself. But it is no wonder that the biggest peeve with the email has been its overload. With independent researches confirming the belief held for long that the overdose of email has severe effects on productivity costing precious man hours and increased costs.

With the latest Gmail update the users found the presence of the tabbed inbox easily helping filter the signal vs noise between social media, promotions and genuine email content. But Bangalore based KeyMails is looking to provide a similar level of productivity for the Microsoft Outlook users. Keymails is a plugin for Outlook helping users to prioritize the email and the best part it becomes efficient over time based on the usage patterns.

What is KeyMails and how does it work?

The KeyMails team is reinforcing the belief that for a large number of corporate users the desktop/laptop is the device where the emails get done with. Thus the plugin keeps all of the information on the device itself and doesn’t send anything on the cloud. Options like the ability to archive a mail till a due date along with being fully functional offline makes it an impressive tool for Outlook 2010 users.  

KeyMails works within Outlook system by creating a separate folder which implies that the user is still using the familiar Outlook interface thereby reducing the learning curve. By default the system prioritizes the mails based on the previous usage patterns but moving on the user can upvote/downvote certain users or domains to affect their priority ranking in emails for the KeyMails folder.

But why email and why Outlook?

Pankaj Kulkarni is the founder of Colimetrics the parent company behind KeyMails and he has been in the corporate world long enough to understand the email usage tools and patterns. According to him there are enough corporate Outlook users out there to keep them busy in building more efficient tools. With such a big market, building tools for them just is the right place to be.

Users & Funding

KeyMails had a public launch in June of this year and right now they are working on adding more users. The current user base befits a product newly launched but they have seen individual beta users come from organizations ranging from Viacom to Infosys to even the White House.

The venture is partially self funded by the co-founding team of Pankaj and Phaniraj with the money coming from the sale of their previous venture S7 Software Solutions and venture money coming from investor Yogi Kandlikar, who also happens to serve as the teams resource in the Silicon Valley.

Product timeline

Pankaj promises that what the user sees right now is just a sneak peak of the things to come. In the coming months they would be focusing on marketing campaigns and documenting content to help make the on boarding process a breeze. 

The short term goal for KeyMails is to introduce a freemium model of the product to get the user a taste of the product which is currently priced at US $25/year or US $3/month with a 30 day trial period. Apart from this Pankaj emphasized on the long term vision of building a host of services and tools around and email and productivity itself. Which would begin with email diagnostics and team collaboration to knowledge management, to help document recurring issues in the organization to help the staff.

On one hand desktop users would find boon in the tool built by Colimetrics on the other lack of multi-device or mobile support could be a bummer in certain regard. But then no two email users are alike head on to Outlook and give your productivity a spin on KeyMails!

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Thrillophilia is making experiential travel mainstream

Travel by no means is a small industry for Indians. The country is brought up on the lure of the annual pilgrimage to a new destination each summer when the schools close for vacations. Be it visiting family and friends in new towns or high end travel to other countries, we are willing to spend money for it. A survey commissioned on behalf of Trip Advisor goes on to say that Indians will spend more on vacations this year and within the next 20 years the number of Indians flying abroad would peak six times the current figure.

But how does it connect with the three year old Bangalore based Thrillophilia and its co-founder Abhishek Daga? Avinash Raghava and I had a freewheeling chat with Thrillophilia to find out about them. Read on the excerpts:

What is Thrillophilia? 

Thrillophilia is a three year startup in the adventure travel space. They focus on solving the pain point of finding and experiencing unique activities and things to do in India. Enabling adventure seekers to move beyond the hotel-as-a-destination to experience what the region has to offer by focusing on itineraries as exciting as kayaking in Goa to walking tours in old city of Mysore.

How did it all start?

Travel had always been a passion for Abhishek and his co-founder Chitra. Who would then seek to travel and explore new destinations in and around Karnataka owing to their Bangalore jobs. But the problem they faced while planning for getaways was beyond finding the right destinations extending to seeking right vendor.

What began as a simple blog in 2009, Thrillophilia concentrated on providing content on ‘what to do’ based on their own experience and recommendations. With enough content and traction on the blog they slowly evolved Thrillophilia by 2010 as a side project with a small team consisting of sales leads. The initial focus and traction came from corporates and bigger brands who were now routinely seeking offbeat experiences for their team building efforts. Thrillophilia seemed to fit in perfectly with its offering.

Enter 2011 Abhishek mentions about breaking even, the entire efforts up until this point had been self funded. With a cash positive nature of their business they also raised angel funding from an NRI investor to help with the growth.

Where is Thrillophilia right now?

Abhishek claims 200% year on year for their startup with 400 tours and 500 experiences live right now with another 1000+ coming up in the next few months. Even though corporates still dominate that number is fast decreasing as the offering and the focus shifts from a B2B to a B2C product. For Indians the most popular destinations tend to be in Goa and Karnataka whereas for the international travelers Rajasthan and Kerala catch their fancy.

Thrillophilia recently launched a market place to get vendors under an umbrella banner and increase the product offering, a move which could be beneficial for the repeat customers on the platform. With nearly 600 vendors onboard Thrillophilia is aiming to meet the milestone of 30,000 travelers and 3500 experiences in the current year. Ground based travel is what dominates the offerings, but water based experiences still matter at 12% with airborne activities coming at 3% on Thrillophilia.  


Next on target?

With a dedicated scout team to help match and vet the outdoor offerings, Thrillophilia will spend the coming time to strengthen its marketplace offerings with the vendors many of whom are still standalone operators relying on voice/sms for their business. The other efforts will go towards online campaigns over social media and repeat customers.

Competition in the space

To say Thrillophilia is the sole startup building a product in the travel space would be wrong. The experiential travel space is heating up with competition coming from Delhi based Travel Triangle and TLabs backed iExperience with GSF-500 Startups backed Tushky all adding their healthy mix of spin to the sector.

Hope you give Thrillophilia a spin for your next adventure holiday. I for one am definitely pinging Abhishek for recommendations for my kayaking holiday!