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Volunteer Hero: Amit Ranjan

“That will never work!”

To iSPIRT volunteers, those four words are a rallying cry. Words that make us intrepid souls smile with a quiet confidence and inspire an iron will to get the job done. The best among us turn those words into their life’s work by building systems that serve millions of Indians. 

iSPIRT’s best work has been in building digital public goods for India. This work is inevitably anchored by a volunteer who selflessly serves the mission; with a relentlessness and belief that could wring water from stone. Today, we celebrate one such volunteer hero: Amit Ranjan.

He had just sold his startup SlideShare to LinkedIn and had set a high watermark for products built in India for the world. After a successful exit, unlike what many others in his position might have done, Amit took the less travelled path of working within the government. Contrary to what one might imagine, even in his new role, Amit crackled with an energy that promised to single-handedly drag government departments into the future; and his eyes would sparkle as he showed you a demo of what would eventually become one of the pillars of India Stack: DigiLocker.

India Stack was built to enable a presenceless, paperless, and cashless society. Aadhaar and UPI were instrumental in enabling presenceless and cashless transactions. DigiLocker is another piece of the puzzle. Amit rolled up his sleeves, joined MeitY, and architected a national federated data and document network for India’s ~1.5 billion citizens. 

Today, DigiLocker functions as an interoperable public-private ecosystem for paperless service delivery by digitizing citizen records and enabling their digital usage. Documents and certificates issued by different government agencies such as Aadhaar, PAN Card, Driving License, and even school and college certificates are available today on DigiLocker. The system Amit helped build has led to increased transparency, reduced bureaucracy, and significant cost savings for both private and public sector organizations.

Nearly 15 crore Indians are already DigiLocker users today, using 5.6 billion documents issued by almost 2,500 issuing entities. The impact is felt even in the mundane daily activities like checking into an airport or showing your driver’s license using DigiLocker during a routine traffic stop. And the system is just getting started.

Those who have worked with Amit in the government (like Abhishek Singh IAS, President & CEO NeGD; MD & CEO Digital India Corporation (DIC); CEO Karmayogi Bharat; at Govt of India) sing his praises the same as us. To quote Mr Singh, “Amit Ranjan is a Hero. I believe that we need to celebrate the Heroes and the teams that go into building these Digital Public Goods”.

Creating impact like this on a national scale through sheer grit and commitment inspires every single iSPIRT volunteer. And that’s why we choose to recognize and celebrate Amit with iSPIRT’s highest commendation; To us, he truly is a “Volunteer Hero”!

By Sharad Sharma, Dr Renuka Garg, Shoaib Ahmed and Pankaj Jaju for Volunteer Fellow Council

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iSPIRT’s Fifth Open House Session on Volunteering

At iSPIRT, we are about nation-building. So what kind of nation are we talking about here? And does it matter? Well, you do need to watch the video to get those answers.

What sets this Volunteer Open House session apart is that it includes four volunteer stories. Almost every volunteer who comes in leaves a mark. Get a sense of how that happens in this session.

Previous Open House sessions have pointed to specific volunteer challenges. The focus here is to explain playground building in more detail. Often, playground building is an impetus for volunteers to do something they have never done before. This is a different perspective on volunteering.

If you want to be an ISPIRT volunteer, check out the video and fill the form on our volunteer page: volunteers.ispirt.in

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iSPIRT Balloon Volunteering Open House #4 – Opportunities in Technology

Building on the previous Balloon Volunteering Open House Sessions, we will give a flavour of available volunteering opportunities in the Technology space.

In the fourth Session, we have Dr Pramod Varma, Chief Architect of Aadhaar and IndiaStack, giving you an insight into what it takes to volunteer in iSPIRT. He describes our design principles for building digital public infrastructure and gives you a peek into the thought process of an architect in iSPIRT. Finally, he breaks down how we are redefining the approach towards solving societal problems. We are playground builders. We orchestrate or create a playground so that market players can bring out an array of solutions.

iSPIRT is addressing solvability. We have a multi-decade horizon as a mission-oriented volunteer-based Think-and-Do-Tank. 

As part of this session, we have some of our volunteers explaining the technical challenges you can embrace as new volunteers at iSPIRT Foundation. The problems that we are tackling require a thought process that is new and innovative. We use cutting-edge technology.

In addition to the new technical volunteering options outlined in this session, other policy-related and ecosystem-building volunteer options also exist. Apply now on https://volunteers.ispirt.in.

How do you build using Lego Blocks? Watch the recording to learn more.

iSPIRT Balloon Volunteering Open House Session #4 – Opportunities in Technology [30 June 2021] from ProductNation/iSPIRT

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When one door closes…

An inspiring effort in response to COVID-19

Last Tuesday, for the first time in recorded history, India pulled the emergency brakes on all of the complex interactions that make up the economy and society of 1.3 Billion Indians.

We’re going to see a lot more cascading effects of bringing almost all economic activity to a sudden and near-complete stop. Some of those effects are already visible and others will reveal themselves over time. One thing that’s easy to predict is that this disaster, like most others, will affect Bharat more than it does India.

However, at iSPIRT, we remain impatient optimists for Bharat. It does not suffice for our volunteers to simply predict the future; we want to help create it. When the lockdown hit, we could immediately see that the country’s messy supply chains would be hard-pressed to disentangle essential services from non-essential ones. On the very first day of the lockdown itself, you may have seen videos or news about the police using their lathis on innocent essential service providers like doctors.

This is undeniably tragic, but at its heart is an information and social trust issue inherent in India. When you distil the problem, it comes down to how does the administration identify those travelling for essential-services vs those who are not. Consider this, Swiggy and Zomato alone – who only work on the last mile of one category of food – claim to have a fleet of close to 500,000. For the entire supply chain, even restricted to essential items only, will require authorisations for millions of people and another few million vehicles.

So today, we’re announcing the release of an open-source tool called, ePass. ePass is a tool to help the administration issue digital lockdown passes. These e-Passes are secure and can be verified when needed. iSPIRT got this solution going from zero to launch in less than 4 days. In the following interview, Tanuj Bhojwani speaks with Sudhanshu Shekhar, who led the effort to build the tool and Kamya Chandra, who helped liaison with the Karnataka administration.

Tanuj Bhojwani: Hey Sudhanshu, let’s start with what e-Pass is?

Sudhanshu Shekar: Sure, so the objective is to make sure that those who are on the road providing essential services or regular citizens seeking them can face minimal friction from the authorities.

We imagine a simple 4-step flow

  1. Individuals, such as you or me, or businesses providing essential services, can apply for a pass.
  2. The administration sees these requests digitally, and can authorise them from the backend, either manually or via automated rules.
  3. People can download their digitally signed passes on their devices
  4. The on-ground personnel, such as the police, can verify the curfew pass is valid by scanning it.

We’ve built tools for each part of that flow.

When we started working with the administration, they gave another great suggestion. If the beat officers could provide pre-authenticated “tokens” – like a gift-code, we could make this process even more convenient for some essential service providers. For example, they could distribute tokens to all the informal businesses in a mandi in one go, helping bring the supply-chain back online that much faster.

Tanuj Bhojwani: And you’ve made this open-source. How can a local administration use this?

Kamya Chandra: Everything is a configuration. The administration will have to decide who the approving authorities are. An admin dashboard allows bulk uploads, approvals, tracking statistics of issued passes, etc. It also allows them to configure timings, the validity of the pass, which identity fields are required, etc.

And finally, they have to instruct their beat officers to download the verification app and use it.

Tanuj Bhojwani: so the local government hosts this themselves?

Sudhanshu Shekar: Yes, the governments need to host this themselves, either directly or through a service provider. As iSPIRT, we have only provided the code and will not be providing any managed services. Even the code is open-sourced for others to use and remix as they see fit.

Tanuj Bhojwani: iSPIRT doesn’t work with the Karnataka administration normally, so how did this all happen? How did the team come together?

Sudhanshu Shekar: Sharad called me at 8 pm Tuesday or Wednesday? Maybe it was 8 in the morning. I’m no longer sure. What’s a day anyway? *laughs*

Kamya Chandra: I want to interrupt here and say I am super impressed by Sudhanshu and the rest of the team. No matter how little sleep they got, they didn’t let it affect their judgement or mood. Their decisions were always geared towards what’s the best that’s needed.

Sudhanshu Shekar: Thank you. We’re all just doing what we can.

But basically, on Monday, as Karnataka started enforcing curfew, we realised that people are going to need curfew passes. We started kicking around the idea on Monday, but there was no team. The next night the PM announced a nation-wide lockdown. We knew this was going to be a problem everywhere.

On Wednesday, the Karnataka administration also got in touch with Sharad asking for a similar solution, and they made it clear they need the solution in two days.

Sharad called and said, “I’m going to ask you about something, and you’re going to want to do it, but be really sure and think about it. This is a hard project and has very tight timelines. Everybody will understand if you say no”.

Sharad was right, I did want to do it, so I said yes and immediately got to work. I reached out to several friends and iSPIRT volunteers for help and a few – namely Mayank, Manish, Vibhav, Mohit and Ashok – agreed to help. It was easy to convince everybody, given the importance of fighting COVID. Manish has a few friends in China and was very aware about the seriousness of this situation. We quickly agreed on the basic product outline and started working. Wednesday was a flurry of activity and we got frequent reviews done with the Administration.

We realised we needed an admin console for the police to manage pass issuance. None of us was really an expert in building front-end applications and therefore, I started making calls trying to find an expert. Through referrals, I managed to reach Vishwajeet at 12 pm. I spoke to him about the project, its importance and the strict timelines. I told him we’d fail without him!

Tanuj Bhojwani: So you called a guy you’ve never met and asked him to deliver a complex task, on a ridiculous deadline for no pay nor any certificate or recognition. How did he respond?

Sudhanshu Shekar: He called his office to take a holiday. Vishwajeet sat down, worked for 15 hours straight, and delivered before time!

Kamya Chandra: *laughs* I want to add that this team, which did not know each other, did sleep shifts – including Vishwajeet, who became a volunteer that afternoon. I remember Sudhanshu taking turns with the devs to sleep at night in 2-hour batches just to keep the engine going. I’d run demos with the administration for feedback in the morning, while they all got a little shut-eye. From afternoon, they’d repeat another day and night of development.

Tanuj Bhojwani: Wow, that’s a lot of effort, and what sounds like very little sleep! What was happening on the police end, Kamya? 

Kamya Chandra: Honestly, I went in with a negative impression of the police and administration – because all you see are videos of people being beaten. However, I was very impressed with the few people I was working with. They were very knowledgeable about the challenges they were going to face operationally. Also, it was obvious they were doing their best. The first call I got from them was at 11.45pm!

They made time for our demos, gave excellent, considered feedback on all of it that has definitely helped the product. For example, we added a quick and easy way to verify the ID alongside the QR, so that it can work even if the beat policeman verifying does not have a smartphone.

All of this was happening by a remote team in lockdown. I was in Delhi talking to officers in Karnataka. Other than Sudhanshu, I’ve never met any of the other volunteers! In every other organisation, this kind of a crisis response doesn’t happen as smoothly even if the team knows each other. Anywhere else, it would have been near impossible if the team didn’t know each other.

Tanuj Bhojwani: Oh! I assumed they were all from Bangalore?

Sudhanshu Shekar: No.

 Mayank is in Bundi, a small town in Rajasthan. Kamya is in Delhi. I’m in Indiranagar, Bangalore. Ashok, our design guy, is in Koramangala and Mohit – I have no idea where he stays – I have never met him *everyone laughs*

Kamya Chandra: Knowing everyone’s location is harder, we still don’t know full names! One of the volunteers who helped us test the security of the product was Sasi Ganesan. I spelt his first and last name wrong in the first email I sent to him! He still helped though. On the 4th day of working together, I needed everyone’s last names, I still only knew Sudhanshu’s and Sasi’s!

Compared to the places I’ve worked before, I was surprised to see Pramod send an email with such savage truths. That’s a great example of how radical candour works, why it is in direct opposition to corporate culture.

Tanuj Bhojwani: *laughs* What were the “savage truths” in this email?

Kamya Chandra: To be fair to Pramod, it was more surprising than savage. Pramod said DO NOT GO LIVE (in bold and underline) until security and related aspects weren’t complete. The contents weren’t particularly shocking, but that he sent it to all of us – including people he barely knew. There was no secrecy or pretending to be bigger than we are. All our failures were also publicly available to a team we’ve never worked with before or met. It’s quite a unique experience.

Sudhanshu Shekar: Yeah, we were planning on going live on Friday, and we knew we needed to do security testing before we went live. Pramod’s email was a good one, and all fair asks about security, usability and data retention. He connected us to another iSPIRT volunteer, Sasi Ganesan for help. Ten hours before the scheduled launch, Sasi wrote back with a list of tasks we must do BEFORE we go live. This Thursday night email doubled our todo list. Thankfully, we were able to pull in Bharat, Sireesha and a few others from Thoughtworks to help close these tasks But at the time it felt brutal, we realised this was going to be a very hard few hours.

Kamya Chandra: Yeah, I think this is around the time Rohit started helping us enhance our UX. To me, this email was a clear indication of the high bar every iSPIRT volunteer must meet. Tight timelines or urgent needs are not enough to excuse sloppiness. I am glad we have senior volunteers such as Pramod to keep the bar high.

Tanuj Bhojwani: But I believe this story has a twist?

Kamya Chandra: Well, we did the demos in time, and everyone seemed very impressed. Unfortunately, the Karnataka administration decided to go with someone else. Their decision to go with someone else was disappointing for us.

However, they are policymakers making scale decisions. They probably had to keep many balls in the air and have redundancy. It’s good they have backup plans for backup plans.

They handled it with grace and were very kind about it. They sent a thank you and a commendation letter to each of our volunteers. One of the senior lady officers asked me – do you only take techies? I do not have a computer science degree, but I want to volunteer!

I told her I was an economist too and that she should definitely volunteer.

Sudhanshu Shekar: For me, the toughest part was when I heard the news that our work won’t be going live on Friday like I had promised all these guys. I was really sad. For about an hour, I tried to fight the decision, but then I realised that I would have to do the difficult thing and break the bad news to a bunch of volunteers who’ve slept less than 6 hours total in the last 72 hours.

What happened next is what surprised me the most about this whole thing.

All of them – every single one – took it so well! They all said something to the effect of working on a solution with other volunteers felt better than not working on one and worrying about the lockdown.

I thought this is the end of the line, but it was they who cheered me up and suggested we should open-source it. I was hoping to tell the volunteers to get some rest. Instead, these guys were so passionate that they worked for a couple more days to complete the documentation, which is why we were able to launch ePass today!

Tanuj Bhojwani: Wow. That’s quite a lot of team-spirit for a team that has never even met! So what happens now that this is open-source? How do you expect it will get traction?

Kamya Chandra: The decision to open-source paid off! Even though Karnataka didn’t take ePass, the officers messaged their batchmates and told them about what the volunteers did.

Sudhanshu Shekar: Now, we have demos scheduled with several other state governments as well as a few national ministries. We think this could be live in at least a couple of places soon.

Tanuj Bhojwani: That sounds like a fairy tale ending. Do you have any advice for anyone who is reading this and wants to volunteer?

Kamya Chandra: I used to work at the World Bank in DC, and we were trying to implement national-level digital systems in many countries. When we had technical challenges there, I was often told to get on a video call with iSPIRT volunteers for guidance and inputs. The more I interacted with them, the more I realised there is magic here to learn from. So I gave up my diplomatic passport and got on a plane to Bangalore!

So my advice is that you should try volunteering even if you’re many, many oceans away!

Sudhanshu Shekar: *laughs* I have a more straightforward test than Kamya’s for those who want to volunteer. These are also the three reasons I volunteer.

First, Societal Impact. You feel useful because you get to work on something that genuinely helps people.

Second, exposure to a wide variety of topics – such a different set of problems – you don’t exactly stick to your lane. Hence, you also meet people with very diverse backgrounds and work experiences. Because my peers are not age-bracketed with me, I feel like there are many lessons that I usually would’ve learned in ten years of my career, I’ve learned already at iSPIRT. 

Third, you draw energy from others’ passion. It’s just amazing to go to work with people like this every day. I’ve realised iSPIRT is a self-selecting group – it’s only the people who seek to find it, find it. It is not easy to be a volunteer, because the environment is open and the volunteers are self-driven, people will clearly be able to see if you can walk the talk. When you have people respected in a system not for who they are, but what they do, it is magical for everyone.

Tanuj Bhojwani: That is very true. Thank you for the chat!

Like Sudhanshu says, Volunteering at iSPIRT is hard and definitely not for everyone. However, if one or more of these reasons resonate with you, you should read the volunteers handbook to learn more about balloon volunteering.

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Bharat Calling In Bay Area

In the first week of October, around Dussehra, a bunch of Indians gathered in the Bay Area. The setting had nothing to do with Dussehra, it had more to do with whether they would be spending their next Dussehra while settled in India or in the Bay Area.

iSPIRT conducted two sessions around opportunities emerging in India, spurred by new digital public goods that are going to create a Cambrian explosion of new software products.

The startup activity in India over the past few years has been noted by Silicon Valley and the attendees had a keen interest to discuss what has been happening on the ground.

There were two primary tracks to the discussion:

  • how India has changed in the past decade or so and 
  • what factors have contributed to that radical change

The largely held view of the ecosystem among those gathered was of the 2008 – 2014 period, when the majority of them were last in India, studying or working.

The concerns raised about starting up were around ease of doing business and culture at the workplace but the consensus was that things are improving in these regards.

The keywords that came up to describe the factors causing the change in India were Jio, Modi and so on. However, the fascinating point to learn for all was about the rise of digital public goods and how they are fundamentally changing the market playground in India.

Many had heard of UPI (Unified Payment Interface) and rightfully so, credited Government for it but what awed everybody was how it came about with the effort of a bunch of volunteers believing in the idea of open-source public good and making India a ‘Product Nation’.

Everyone agreed that a new growth journey lies ahead for India, created by factors such as the rise of internet users, internet penetration with Jio, high data consumption and user education that comes along with it. However, it will get catalysed further when coupled with digital public goods.

UPI has been a success story and it crossed more than a billion transactions last month and had overtaken global volume of American Express months back! A number of successful companies like JusPay and PhonePe capitalised on UPI and similar opportunities now lie ahead with :

We dived into specifics of all these to discuss myriad product opportunities that will emerge, enabling new success stories.

This will further be enabled by :

  • Talent that is more agile and honed to operate in an ambiguous startup environment. This has turned around in the past few years, while a lot of talent was tuned to work in a corporate environment earlier.
  • More access to seed capital as more startup operatives have gained wealth and experience in the past few years
  • And parents are more supportive of the idea to join a startup or start one!

Capitalising on all these would need a new entrepreneur archetype that operates from first principles thinking to dig deep in the market and create viable products and business models taking advantage of unique local factors.

Volunteering with iSPIRT can act as a good channel to understand the market better, to get involved with understanding and building digital public goods that are shaping the times ahead in the country.

It’s the forum to engage with peers that help you learn more about yourself, discover your flow that brings joy and contribute towards a public good.

One attendee summed up the takeaway beautifully –

“In the US, I have created a professional career and learnt lessons by building on top of platforms in the West. Now, there are similar opportunities to build on top of platforms and participate in Indian playground. If I get to become an iSPIRT volunteer, I can not only build on top but also help build the very platforms that are driving India forward.

In my own backyard, I have the local know-how to build for India and should act on it, instead of watching Chinese and Western apps put their stake from Kashmir to Kanyakumari.”

To know more about emerging public goods, iSPIRT Foundation and know our volunteering model, check out www.ispirt.in and write to [email protected]

We would like to thank Jaspreet from Druva, Anand Subbarayan from Lyft for hosting us, Hemant Mohapatra from Lightspeed Partners for helping with the setup and our local volunteer Pranav Deshpande.

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#6 Healthstack session at LetsIgnite

We had the chance to conduct a discussion on the National Health Stack during the LetsIgnite event organized by the LetsVenture team on 15th June at the Leela Palace. The audience comprised of early stage healthcare startups along with angel investors and venture capitalists having keen interest in healthcare investments. Some notable attendees included Dr. Ramesh (senior cardiologist, MD Endiya Partners) and Mr. Mohan Kumar (Partners, Norwest Venture Partners).

Sharad Sharma (co-founder, iSPIRT), Dr. Santanu Chatterjee (Founder, Nationwide Primary Care), Dr. Ajay Bakshi (Founder Buddhimed Technologies, ex-India CEO Parkway Pantai) and Arun Prabhu (Partner, Cyril Amarchand Mangaldas) had been invited to lead the session, which was moderated by Anukriti Chaudhari and Priya Karnik, both core volunteers at iSPIRT championing the health stack initiative.

The context was set by an interactive talk by Sharad who began by giving a glimpse of the underlying philosophy of the iSPIRT Foundation – the idea of building public goods as digital technology stacks which can be leveraged by private players to serve Bharat. . Sharad described societal change in India being a Jugalbandi between digital public infrastructure, market participants and policy makers to achieve the same. He mentioned how the India Stack was changing the face of fintech in India and that the Health Stack could do the same for healthcare. The audience was more than startled to hear that a day prior to the session, the number of UPI transaction in India were already one-sixth of what MasterCard had done worldwide. ( UPI has only been around for 33 months! ). Sharad then went on to explain the different layers of the Health Stack comprising National Registries, standardised health information flows, an insurance claims management software built upon a standard Policy Markup Language and a gamifier policy engine. He didn’t miss reminding the audience that the Health Stack was being built to solve for the healthcare needs of ‘Bharat’and not the privileged 30 million Indian families already being well-served by the healthcare conglomerates in urban areas.

With the context in place, Anukriti took over to give a background of the healthcare landscape in India. India struggles with a 1:1600 doctor to patient ratio with more than 60% of doctors and hospitals concentrated in urban regions. To add to that, the public expenditure for healthcare is just 3.9% of our annual GDP (compared to 18% in the US) and it’s not surprising that most deaths in public healthcare facilities happen because of poor quality of care. Health insurance penetration barely touches 20% with OOP expenditure dominating the healthcare spending in India. With a huge underserved population, the need of the hour is to leap-frog to scalable solutions that can reach the masses instead of incremental linear growth solutions to address the Indian healthcare challenges. The different layers of Health Stack make it much easier for innovators (both public and private) to develop radical solutions.. While funding in healthcare startups has increased over the last 5 years, it still significantly lags behind areas like fintech, e-commerce, ed-tech, etc. Moreover, the bulk of healthtech investments have been focused on the consumer tech sector. Anukriti ended her views with a futuristic optimism regarding the innovations that Health Stack could open, to make healthcare truly affordable, accessible and high quality.

We were fortunate to have Dr. Santanu and Dr. Bakshi give insights about the Health Stack with their on-ground experiences in healthcare spanning over decades. Dr. Santanu mentioned that for primary care, the national registry of care providers was very fundamental to ascertain ‘which stakeholder provides what’ given that almost every provider is somewhere involved in primary care. On top of that, he stressed about the need for Artificial Intelligence backed clinical support systems that seamlessly integrate with the doctor’s workflow. This is of particular relevance for rural healthcare settings wherein, despite various efforts, there aren’t enough doctors to setup shops in villages . A standardized health information layer, along with data transfer mechanisms, could be the driving force for this. He was, however, wary of how well standard insurance schemes would work for primary care as the insurance business model falls apart given that almost everyone needs access to primary care at some point or the other. Priya resonated with his views and further suggested that for ‘Bharat’, micro insurance policies could be the key mechanism to drive insurance adoption at the consumer level. Such a system could potentially be facilitated by a claims engine platform build upon a standard policy markup language to ‘almost-automate’ (auto-adjudicate) the claims addressal process.

Dr. Bakshi contended that for a stable society, healthcare and education are a must, as the former secures our ‘today’ while the latter secures our ‘tomorrow’. Having worked as the CEO of three major hospital chains in India, he accepted (without an iota of political correctness) that as a nation, we have failed miserably in providing either. Healthcare is a social good and nowhere in the world has it been solved by private players alone (given the way private incentives are aligned). The public sector in India hasn’t stepped up which is the reason that private players dominate the quality healthcare delivery which could lead us (or is perhaps already leading) to following the footsteps of the US. This is an alarming trend because in the short and medium term, India cannot afford to outsource the entire healthcare delivery to private players. Dr. Bakshi remarked that to set things on the correct track, the Health Stack is a very important initiative and congratulated the iSPIRT team for working ardently to make it happen. He however suggested all stakeholders to be privy of the fact that while fintech transactions are linear (involving the payer and the recipient), a healthcare ‘transaction’ involves multiple aspects like the doctor’s opinion, investigation, drugs, nurses, ward boys and many other layers. This underlying multidimensionality would make it difficult to replicate an India Stack kind of model for the healthcare setting. At the core of the healthcare transaction lies the ‘doctor-patient’ interaction and it is imperative to come but with some common accepted standards to translate the healthcare lingo into ‘ones and zeroes’. He lauded the health information flows  of the Health Stack for being a step in the right direction and mentioned that in his individual capacity, he is also trying to solve for the same via his newly launched startup Buddhimed Technologies.

With two stalwarts of healthcare sitting beside her, Anukriti grabbed the opportunity to put forth the controversial concept of ‘doctors being averse to technology’ which could possibly be a hindrance for Health Stack to take off. Dr. Santanu and Dr. Bakshi were quick to correct her with the simple example of doctors using highly technical machines in providing treatments. They coherently stated that doctors hated Information Technology as it was forced upon them and suggested that IT professionals could do a better job by understanding the workflows and practical issues of doctors and then develop technologies accordingly. This is an important takeaway – as various technologies are conceptualized and built, doctors should be made active participants in the co-creation process.

The idea of a common public infrastructure for healthcare definitely caught the attention of both investors and startup founders. But amidst the euphoria emerged expected murmurs over privacy issues. That was when Arun Prabhu, the lawyer-in-chief for the session, took the lead. He reiterated Dr. Bakshi’s point of the doctor-patient relationship being at the core of the healthcare transactions. Such a relationship is built upon an element of trust, with personal health data being a very sensitive information for an individual. Thus, whatever framework is built for collating and sharing health information, it needs to be breach proof. Arun cited the Justice Srikrishna report to invoke the idea of consent and fiduciaries – a system wherein individuals exercise their right to autonomy with respect to their personal data not by means of ownership (which in itself is an ambiguous term), nor by regimes of negligence or liability but by the concept of a coherent consent mechanism spread across different stakeholders of the healthcare value chain. Moreover, the consent system should be straight-forward and not expressed via lengthy fifty page documents which would make it meaningless, especially for the India 2 and India 3 population. Lastly, he mentioned that just like physical and tangible assets have certain boundaries, even data privacy can have certain realistic limitations. If an information point cannot be specifically identified or associated with a particular individual but can have various societal benefits, it should be made accessible to relevant and responsible stakeholders. Thus, while it is imperative to protect individual health data privacy, there should be a mechanism to access aggregated anonymized health data. There is tremendous value in aggregating large volumes of such data which can be used for purposes like regional analysis of disease outbreaks, development of artificial intelligence based algorithms or for clinical research. Priya added that such a system was inherent in the Health Stack via the Population Health Analytics Engine and the framework for democratisation of aggregate data.

Overall, the session amalgamated various schools of thought by bringing together practitioners, CEOs, CIOs, lawyers, startups and investors on one common discussion platform. This was perhaps an example of the much-needed Jugalbandi that Sharad had mentioned about. A public good is conceptually ‘by the stakeholders, for the stakeholders and of the stakeholders’. This necessitates its active co-creation instead of isolated development. Needless to say, multi-way dialogue is the DNA of such a process. Staying true to that philosophy, we look forward to conducting many such interactive sessions in the future.

Ravish Ratnam is part of the LetsVenture Team – a platform for angel investing and startup fundraising.

He can be reached on [email protected]

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My iSPIRT Experience, A Learning Of A Lifetime By Praveen Hari

In 2016, the company I co-founded, Thinkflow, went through a liquidity event. It was a great outcome for all and I was thinking of the next move. It was natural for me to think of starting again. I was wiser, had seed capital and only had to find a problem attractive enough. It looked like I was going down that path and would build another software product company for the global market.

Something interesting was happening in India at that same time. All the global giants were investing in or had invested in companies that were building for India. Venture funds like Softbank, DST Global, Naspers were making bold bets in the Indian consumer space. A lot of digitization was also happening in India. UPI was in the initial release phase (Flipkart had already committed to back PhonePe, when it was just Sameer and Rahul’s idea), the GST bill was tabled in Parliament, a system to track real-time movement of goods was being discussed. It was really a lot of action and if venture investments were any indication, it was the validation of the India story.

In a meeting with Sharad, for the first time, I understood the true potential of the digital stack (now called the IndiaStack) that was taking shape then. While the stack was not fully ready for all the use cases that we covered in the meeting, the vision to solve some of the hardest problems India was facing through technology was fascinating. That vision combined with the kind of commitment the Open API team (it is now called the IndiaStack team) put in is unparalleled in my experience

I left the meeting with a question from Sharad.  “Do you want to do a 2-year MBA that pays you a small stipend?”. I thought about it and said ‘yes’. Amongst all the challenges, unlocking credit for small businesses resonated with me. Having faced the consequences of not having access to timely credit during my Thinkflow days, I could identify with this problem and ended up doing work around data-driven and cash-flow lending. We make a number of decisions in a lifetime but a few handfuls of them are life-changing. And my decision to work with iSPIRT and to focus on Flow-based lending has been a life-changing one.

Over the last 30 months, I worked towards Improving efficiencies in the loan delivery and collections cycle so we could bring a lot more borrowers to the formal system. As an iSPIRTer, I had the privilege of working with CEOs of banks, NBFCs and Small Finance banks to design new loan products. We were working on new ways to use data to underwrite small loans for new-to-credit businesses. I was guiding them on how to use technology to deliver credit at lower costs and worked alongside them to devise new strategies to build new workflows around origination, disbursement, collections, et al.

The iSPIRT stint has been a rewarding one. iSPIRT is all about putting country first and solving country scale problems. Core values such as this and others like setting up fellow volunteers for success were totally unheard of to me in the modern day workplace. iSPIRT is a safe space for any volunteer who is passionate about changing India. The institution has been about investing in the success of its fellows –  I had the benefit of learning from the wisdom of people like Nandan Nilekani, Sharad Sharma, Pramod Varma, Sanjay Jain. My colleagues are A-players and I had the opportunity to learn from and work alongside Meghana Reddyreddy, Nikhil Kumar, Venkatesh Hariharan, Jai Shankar, Tanuj Bhojwani, Siddharth Shetty and Karthik

As I prepare to roll-off my responsibilities at iSPIRT, I want to express my gratitude and a special thanks to Sharad Sharma for giving me this opportunity. He is a great guide and has been a great mentor for me. Thank you for being there for me when I needed you. It has been a great experience working with you and the team and my learnings here are my core strength as I move on to solving for India through my next venture.

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Volunteer Hero: Nikhil Kumar

iSPIRT volunteers are strivers. We seek the good for our nation and our ecosystem. We brainstorm, ideate, experiment, build, and evangelize to fulfill our mission of making India a Product Nation. Every volunteer draws us into an ever-enlarging realm of intellectual possibilities and purposeful engagements.

Take Nikhil Kumar for instance. He stepped up almost two years ago to evangelize UPI and handhold its early adopters. He set out to create winning implementations that would put traditional payment systems to shame. Needless to say, this wasn’t an easy thing to do. There was no template to follow. And, most didn’t believe in the potential of this new breakthrough payment system. But this didn’t faze Nikhil. He had chosen his adventure inside iSPIRT and nothing could hold him back.

Today, UPI is a success story. However, that’s not the full story.

Nikhil showed us how to stay cool under fire, to foster affinity, and skillfully navigate diverse opinions amongst many stakeholders. His all-hands-on-deck work ethic came with an ability to take decisive action when the situation demanded it. He showed that a young volunteer can be a visionary with big plans and the capacity to bring them to life. He has set an example for all of us on how to pay-forward and serve a cause bigger than all of us. All this makes him an iSPIRT Volunteer Hero.

iSPIRT Volunteer Heroes – Vivek Raghavan, Rohith Veerjappa, Nikhil Kumar

From tomorrow, Nikhil is shifting gears. He is stepping away from being a volunteer-in-residence. He is taking a few months break. After that, he plans to create a startup. This is great news for iSPIRT. While our India Stack and other technology public platforms create possibilities, it is the products and services that create value. We need all elements of a healthy society – sarkar, samaj, bazaar – to come together to solve population scale problems sustainably. So, we wish him all the very best in this new pursuit of excellence.

All shifts require an adjustment. While Nikhil will remain a part-time iSPIRT volunteer working on WANI, he will no longer be the iSPIRT voice on payments for media, policymakers, startups and financial institutions.

Nikhil’s lasting legacy is that he opened up iSPIRT volunteering for talented youngsters under-30s. Today we have more than a dozen young power volunteers. He has helped all of us see the particular gifts that these young volunteers bring to the cause. His spirit will live on!

By Sharad Sharma, Pramod Varma and Sanjay Khan Nagra for Volunteer Fellow Council

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Volunteer Hero: Vivek Raghavan

 iSPIRT volunteers build public goods inspired by open-source Linux and Wikipedia. Our volunteers are selfless, committed and conflict-free. They are animated by a burning cause.
 
One such cause is about creating technology platforms that will help make India a Product Nation. Building a successful country-scale technology platform is hard. And doing this as an open and public platform is even more challenging. It takes talent, sweat, and toil to do this.
 
Vivek-RaghavanVivek Raghavan for instance. He stepped in as a part-time volunteer to help build Aadhaar back in late-2010. Soon he was working as a full-time volunteer. Had he known that he would be volunteering full-time even after so many years, he might not have taken the plunge! In fact, two years ago, he gave up. After all, it’s not easy to work in a government system to make things happen. But, his sense of mission sprinkled with some emotional appeal from other iSPIRT volunteers had him back in action again.
 
We have many full-time volunteers in iSPIRT who take a year or two to give back to the ecosystem. But few have done it for six years! Here is a successful entrepreneur – with two notable exits in the US – waking up every morning to make the world better for all of us. His example inspires other volunteers. He kindles the fire that keeps iSPIRT running.
 
Vivek’s uncommon ownership and determination make him an iSPIRT volunteer hero.
 
Guest post by Pramod Varma & Sanjay Jain
 
“True heroism is remarkably sober, very undramatic. It is not the urge to surpass all others at whatever cost, but the urge to serve others at whatever cost.”  – Arthur Ashe

 

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Story of an iSPIRT Volunteer.

I am Taron Mohan, CEO of NextGen Tele and an iSPIRT Volunteer. I usually meet many CXOs of Banks for selling mobile-SIM-overlay based financial inclusion solutions. This one time I was on an email thread with the CEO of a big Public Sector Bank with other iSPIRTers. The discussion was about India-Stack. In my entrepreneurial zeal, I pitched my NextGen Tele SIM-based solution. I quickly realized that this was a mistake. I knew instinctively that I should not use an iSPIRT session to further my own private self-interests. iSPIRT’s credibility comes from Volunteers like me putting India first. While working for iSPIRT we set aside our personal gains for a larger cause of building a Product Nation.

I’m now an advocate for all of us Volunteers signing a Volunteer Code-of-Ethics that sets clear expectations from all of us. This would help us maintain the high standard that we all hold ourselves to. So, working with the iSPIRT Fellows Council we drafted the Volunteer Code-of-Ethics. I have signed it and will abide by it. I plan to even assert my iSPIRT Volunteer Code-of-Ethics in my email signature.

iSPIRT Volunteer Code-of-Ethics
As an iSPIRT Volunteer, I am committed to making India a Product Nation. At no point in time, I shall use my iSPIRT Volunteer status to further my private or business interests. I hope to set a high ethical standard and be an example to others.

On Behalf of the Fellows Council –
Manjunath Nanjaiah, Thiyagarajan(Rajan) & Sharad.
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Mavens are Everywhere

Playbook Round Tables were created with an intention to orchestrate the coordination and exchange of tacit knowledge. Thoughtful Founders acted as facilitators in this sharing of tacit knowledge. We call them Mavens. For them, their contribution to #PlaybookRTs was a labor of love. It is a selfless contribution to making India a Product Nation.

mavens-are-everywhere

Thanks to the Founder Mavens, PlaybookRTs went on to become very successful. The topic coverage grew. However, we were not able to find Founder Mavens for topics like Design Thinking and Inside Sales. We wondered if we should look for Mavens who were not Founders. But we were skeptical if they would be animated by the Product Nation mission. And, even if they were, would they contribute selflessly in a pay-forward manner that the Founder Maven did? Would they sign the Maven Code-of-Ethics?

Then we ran into Deepa Bachu. 

Her commitment to making India a Product Nation was there. Yet we wondered if she would be willing to pay-forward in PlaybookRTs. We knew this was not an easy call to make. After all, it meant forgoing workshop revenue from product startups for the foreseeable future. As we talked, we realized that Deepa’s dilemma wasn’t whether she should make this selfless contribution! Instead, she was worried if the PlaybookRT attendees would value something that was free!  

This led to a couple of experimental PlaybookRTs.

And here we are! Deepa learned that Sometimes Free Is Valuable. And we learned that there are contributors to the product ecosystem who will put the cause before their business. We find that the Practitioner Mavens are as vested in the pay-forward model as Founder Mavens. We cherish and value both of them.

With inputs from my colleague Rajan.

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Volunteer Hero: Rohith Veerajappa #CredoStories

Most of our iSPIRT volunteers have demanding day jobs and yet they jump in to build public goods. They are animated by a cause and a sense of community. Some of them take their commitment to the cause so seriously that they let no task, however unsexy and mundane, get in the way of progress. Their do-what-it-takes approach is what, ultimately, turns ideas and intentions into reality. These unsung volunteers are heroes to all of us!

Take Rohith Veerajappa for instance. He stepped on the night 7th January 2016 to take charge of the 200 PNgrowth attendees boarding buses at Madiwala at 5:30am next morning. What was likely to be a chaotic and messy beginning turned out to be a wow experience. The boarding was smooth and efficient. He made the first touchpoint for attendees to a transformational bootcamp an out-of-norm experience. It was the best start that one could imagine.

rohit-credo-stories-3
Nobody asked Rohith to step in; he took the initiative on his own. Nobody was there to commiserate with him when he worked through the night; yet he was energised and upbeat. Nobody was there to demand a high standard from him; he set the bar himself. This uncommon ownership and determination is what makes him an iSPIRT volunteer hero.

With inputs from Gokul KS

True heroism is remarkably sober, very undramatic. It is not the urge to surpass all others at whatever cost, but the urge to serve others at whatever cost.  – Arthur Ashe

 

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Because Sometimes Free is Valuable

Whenever I have helped someone I believe their thanks is sincere and heartfelt. Can’t beat that wonderful feeling, so I do my best to make time and pay-forward.

Amongst the many that pay-forward, I was really intrigued by the iSPIRT community. A group of best-in-class entrepreneurs (and one could say even, celebrity entrepreneurs) coming together to share their knowledge with fellow and new entrepreneurs. With the hope to share some of my knowledge I started my engagement with iSPIRT running design thinking roundtables.

because-sometimes-free-is-valuable

I have had the great fortune of having exceptional mentors teach me what I know about creating solutions that delight customers; design thinking – a mindset and a process to get inspired by customers, focus on trying things quickly and learn as you go to create solutions that will create awesome customer experiences. It was now my time to pay-forward. What started off as a pro-bono effort has brought me to today where I can proudly say that I am amongst the few privileged to be a part of this highly trusted iSPIRT Maven community.

Practitioners like me synthesize and create new-knowledge in a specialized field. This, in my case, is in Innovation & Design Thinking. A large part of such specialized human-knowledge, however, is stored as experience. It is tacit knowledge. The more you teach, the more you learn. Your knowledge gets refined almost everyday. So of course I wanted to share my knowledge fully expecting that I will be learning by teaching.

I was requested to do it pro-bono and sign into their Maven-code of Ethics which fundamentally is to commit for a pay-it-forward model, not expecting any payback in any form from any participating startups.

Do our audience even trust a Practitioner who is providing pro-bono services to be of high-quality, I wondered?  We live in a culture where often quality if assessed with price and I wasn’t sure at first what I should expect. However, after just doing a couple of Round Tables I realized that trust is indeed created when people give selflessly in a pay-it-forward model. And, it is this very high degree of trust that allows entrepreneurs who are a part of the roundtables to provide open feedback to practitioners (aka Mavens) like me to continue learning and refining our craft. This is indeed priceless. Add to the this, the satisfaction of working for the cause of building a Product Nation together with many spirited Entrepreneurs.

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Asserting my Maven code-of-ethics and being a Proud Maven at iSPIRT

I am Pallav Nadhani from FusionCharts. Like my fellow entrepreneurs, who dream of making India as a Product Nation and building a great ecosystem together, I found my calling answered with iSPIRT Playbook round-tables. I volunteered to become a Maven so I could share, learn and disseminate the best-practices I had learnt in my entrepreneurial Journey, with other fellow entrepreneurs.

maven-code-of-ethics

Playbook enabled many of us to learn from each other’s successes and mistakes. It was an exciting opportunity to meet incredible and passionate entrepreneurs, and help them in whatever way we can, and also learn from them. I found that there were many like-minded Mavens, who were already helping many start-up founders (attendees), in a completely self-less way by paying-it-forward and not expecting anything in return – and there was a clear blueprint that I could follow. I felt honored to be a part of this iSPIRT Maven-community.

However, during the course of this journey, an unexpected event happened. A couple of attendees, across different playbook sessions, came up to me and asked what we (or iSPIRT) were expecting in return. Baffled by the question at first, I asked them what they meant. Their answer took me by surprise – they mentioned that at a few other similar forums, which they had attended, the equivalent of Mavens had asked for (free) equity along with a senior designation (typically Director or above), in exchange of the knowledge and network connections they were enabling to help such startups. Initially, I thought this could be fair, as different members of the ecosystem may have different operating protocols, but it turned to a point where our actions, which had no such intentions of getting anything in return, were also painted with a similar stroke of doubt. And I realized that this question was not just asked about me, but also some other contributors to iSPIRT.

I was giving completely selflessly, and so were many other Maven’s that I knew, within the iSPIRT community. We never had any intentions of gaining anything, or to further our own self-interest in anyway. However, the attendees assumed, that I as a Maven, would also do such demands in the future. That day, I felt victimized by this system, as my integrity and good intentions were being questioned.

For a few days, I pondered over this conundrum, and I reached out to Sharad and other Fellows in the iSPIRT community. During those conversations I proposed that the best way is either to set a clear protocol of expectations (from Maven’s side) or to not allow attendees to assume. We needed to Sign a Code-of-Ethics and resolve this conflict once and for all. Once we pledge that we will not breach the Maven-Code-of-Ethics, it would not compromise our own integrity in the eyes of the System or other people in the System. So, with the help of the iSPIRT Fellow-Council, we decided to draft the Maven Code-of-Ethics and I have signed it & abide it.

Maven Code of Ethics

As an iSPIRT Maven, I facilitate PlaybookRTs and Bootcamps. This is part of my pay-it-forward commitment to make India a Product Nation. At no point in time, I expect any payback for this from any participating startups in any form including advisory or sweat equity. My selfless contribution is for a cause larger than myself. I hope to set an example so that the entrepreneurs that I touch also embrace the pay-it-forward spirit.

Along with me the other maven who have signed the Code of Ethics are: Avlesh Singh (WebEngage), Aneesh Reddy (Capillary Techonologies), Amit Ranjan (Ex-Slideshare), Amit Somani (Prime Venture Partners), Girish Mathrubootham (Freshdesk), Jay Pullur (Pramati), Paras Chopra (Wingify), Pravin Jhadav(Servify), Rushabh Mehta(ERPnext), Sanjay Shah(Zapty), Samir Palnitkar (Shopsocially), Suresh Sambandam (KiSSFLOW), Shankar Maruwada (EkStep), Shanmugam Nagarajan (24[7] Inc), Sridhar Ranganathan (CrediBase).