Building for the world? Then take it to the world.

[This post is written for Indian startups. If you are not one, you will not find much value in it. But don’t take my word for it. Read through the post to know for yourself.]

I have been noticing an interesting trend in the Indian startup landscape over the last 12-15 months. Or something like that. Indians are building good solid products that they intend to take to the world, only to end up becoming world-famous in India. Indulge me, will you?

The Indian startup community has been shaping up pretty well over the last couple of years, and these folks are well connected to each other. Startup events, emails, Twitter, all of them put together keep the spirit going. Now when a startup gets to work on its next big idea, they go to this community for feedback and nice people that they are, they send in a lot of it. The team soaks in the best ideas, puts together a solid product and gets ready to launch to the world.

They send in a note to PluggdIn and YourStory who do a nice roundup on them, and ask the startup community to go spread the word for them. They are promised a t-shirt. And of course, these folks are happy to see the feedback they sent implemented in the product, so they go tell their first-degree LinkedIn connections about this new world-changing product.

The team sees a lot of “buzz” around the product and some customers start trickling in. These are early days, and it can only grow from there. Happy with the results, they go back to writing code. They have a whole list of features that people had asked for.

They implement one feature, two features, 17 features, and blog about all the awesome new stuff they have added in the product. They engage in conversations about their product philosophies with the startup community on Twitter who commend them for their passion.

Good things will happen soon.

But six months down the line, the trickle of customer continues to be a trickle. The “virality” the initial buzz promised is nowhere to be seen. The sales cycles for whatever customers are coming in is much longer than they expected.

They go back to the startup community to bounce off ideas. Over a beer, they conclude that customers are to be blamed. Companies want to be at the bleeding edge of technology but feel buying from a startup is risky. They still want their software to come from monstrous enterprises. So it’s a problem with the buyer’s mindset, not with the product itself. But soon they will realize that the enterprises are unable to keep up with the rapid strides in technology, and they will come knock startup doors.

It’s only a matter of months, they all agree.

Drawing comfort from the collective grief and the solution in sight, they go back to work on the killer social integration feature they have been planning for long.

Social integration done, 47 other features done but 12 months down the line, the customer story is still the same. A trickle. They write a big long rant about how the world has to become accepting of startups because it is the small companies that move the human race forward. They elaborate on their point with blasts from the past and heart-touching anecdotes. They see a lot of buzz around this post. 92 likes, 45 tweets, 23 comments.

Ego massaged, they go back to…you see the cycle? And then there comes a point in time when the startup finally asks — how is it that I am able to create all this buzz but the customer graph refuses to budge?

Time for my rant.

You made a product for the whole wide world, and you took it to the whole wide….country. Your early people were all from India. And so were the people they spread the word to. The coverage you got and the rants you wrote reached the same set of people, again. So essentially all buzz you thought you created reached a small set of startup folks in India.

So what’s the solution? Go out, get covered in the TechCrunchs and Mashables of the world? If you have a good product in a sexy market, why not?

But not every product is meant to be TechCrunch’d, and not every product has to be. First, there are other sites like The Next WebGigaOm and PandoDaily that people keep forgetting about. Second, getting your product covered is not the only way to make two-hour Internet glory. Guest posts are an awesome way to get the word out as well. A lot of these sites look for guest posts during the weekend, when news is going slow and their staff is taking it easy. So put in some more work on the wonderful industry pieces you have been writing and reaching a total of 235 people, and pitch it to these guys instead.

Or what about the lessons you learnt from your entrepreneurship journey that you talk about on your blog? The mistakes you made, the lessons you learnt, the things you did differently, the rants. Why not pitch that to an entrepreneurship-focused blog like OnStartups or A Smart Bear?

How about the core philosophies you built your product on? Why not bring them out on A List ApartSixRevisions or Sitepoint?

Get yourself invited on a webinar in your niche that isn’t geographically challenged.

Get into one of those Twitter conversations that you usually have with heavy-hitters from the Valley instead. Mark SusterDave McClure, the list is endless.

Get into a heated exchange with one of your American competitors.

And if you don’t have time for any of these, just go buy some ads. PPC ads, newsletter sponsorships, display ad units.

If you are building a product for the world, take it to the world.
This article was originally published on Sanket Nadhani’s blog Poke and Bite

New age platform. What it could be?

We have multiple definitions of platform, but in today’s world where reaching out to people is so easy and absolutely free, one can argue that in today’s context a platform is a vehicle to extend people’s voice beyond the ears closest to you. The channels that we use to have were very expensive – all required expertise, money or both whereas the new channels are over internet – mostly free. This is a fundamental change in the way culture is unfolding in our age. The cost of conversation is almost zero.  The time people spend is largely in creation of content, moving it through the channels, making a connect and building a relationship.

That the channels are free, doesn’t mean it’s without other costs. It requires time, creative efforts, lot of nurturing and applying yourself. It has a lot of human element involved to make it a success. It is about delivering information that’s useful to the people you hope to reach and to build relationships that lead to value. Do you have time and this skill? Does businesses has time and this skill? Do they even need it in-house? We will come back to it.

Hierarchy of needs theory by Maslow ranks human needs as physiological, safety, love & belonging, esteem and self-actualization. I believe that I can safely assume that people who are using the new channels are looking to satisfy needs at love & belonging and higher level. People in this group has emotional needs to have friends, intimacy, respect and to be valued. We have examples where people are ‘famous for being famous’ like Paris Hilton by effectively using the power of channel platforms. Even in India, people like Amitabh Bachchan and others are very active on social media.

It is obvious that business has a need for reaching out to people through the low cost channels (power of network) and on the other hand we have people having  esteem and self-actualization needs.  The new age platform will be the one that provide value for both businesses and people.

Education sector which is at $1,332B market size (source: NeXT Knowledge Factbook 2010), has been waiting for a major disruption for decades.  I am not talking about TV or a projector in a class room or a web interface for questions and presentation sharing here. I am talking about a major disruption in the way people learn; questioning the fundamentals of traditional ways of education where teachers are not just giving lectures (monolog), but supporting students individual needs.  A system which assist student to learn at her own pace, subjects of interest, allows to interact and collaborate with peer group, teachers, publishers and experts from across the globe. A preference based, self directed, collaborative personalized learning platform that helps in better organizing learning, flipped class room, group projects, expert guidance, mentoring and so on. A ecosystem of  students, teachers, publishers, mentors and parents working towards a common goal of education by leveraging new age education platform.

Interactive marketing a new way of marketing, riding on the availability of new digital communication channels is enjoying a double digit growth rate (source: Forrester Research) and is expected to grow even rapidly in the near and coming future. A flood of new tools have emerged and would continue to emerge to assist marketers with leveraging new emerging digital channel technology. These channels are mostly free, but the challenge is effectively using the various different channels available and also the enhanced focus on content creation, curation and interaction with customers and influencers. A new age platform which can bring people and business together on a common marketplace where business can market themselves through the current customers to attract potential customers and people share ideas, content to fulfill her higher needs.  A ecosystem of business, customers, freelancers and other business all working together to meet mutual aspirations.

ProductNation is now Proudly Powered by iSPIRT.in

I am happy to inform you that ProductNation will now be part of iSPIRT – a think-tank focussed on transforming India into a hub for new generation software products, a thought which finally is seeing action. Welcome to the new look of the website where we have made it easier for our readers to find stories that interest them and share it with friends and professional colleagues. Do drop by and share your comments if you like the design or have any suggestions for improvement.

Let me tell you how this all started. For a long time, I have had this urge to make a substantial contribution to the product eco-system in India and I shared this in my previous blog. I am proud to say that in less than five months, we have been able to do 175+ blogs, got around 20+ blog contributors, and featured 40+ #MadeInIndia Product stories. With the support of few PNEvangelists, we have been able to do few #PNMeetups in the NCR region.

But ultimately it’s not about what we want to do but about what the product ecosystem expects. I think the real value comes when ProductNation is looked upon by this emerging industry as the most favored watering hole for good ideas and thoughts that will contribute to the growth of the industry.

It’s been an exciting journey and going forward we will be able to add value in a much more structured manner to the ecosystem. As I write this blog, I’m already working on few partnerships which will be able to give more visibility to the product start-ups from India.

So what does this alignment with iSPIRT mean?

The goal of ISPIRT is to help product entrepreneurs learn from each other and from experts so that they grow their companies faster. We also seek to encourage the right policy environment and the availability of public goods so that the industry can scale more rapidly.
In the first year, we aim to achieve the following:

  • Explain simply, cogently and persuasively to public intellectuals why a vibrant software product industry is vital to India’s future
  • Establish pn.ispirt.in as the open platform for deeper conversations within the industry
  • Spawn new community-led initiatives like iSMB and M&A Connect to address critical gaps.,

You can find more details at www.ispirt.in.

Finally, I’d like to thank my supporting partners (Sandhill, Yorke Communications, Iridium Interactive & Boring Brands) and the contributors for ProductNation who have actively stood by me in making ProductNation a destination for software products in an extremely short time.

I continue to seek your support in the journey ahead. Let’s all contribute and make a positive impact to the eco-system. Thank you.

Have a plan B to sustain yourself, while you are trying to make it big as a Product Startup says Amarpreet Kalkat, Frrole

Ciafo is a software products startup, based out of Bangalore focused on building consumer products for the web (including the mobile web). Ciafo has three products – Travelomy, Wayr, Frrole. In this interview, Amarpreet Kalkat, Co-Founder, Ciafo discusses aspects of building a B2C product from India and shares some of his learnings with startups. Frrole is an information exchange medium, not a unidirectional news provider. It has a heart and it likes to talk – hear from the people what they want to say, and tell them what they want to know.

What is your Story? What inspired you to be an entrepreneur?

I always had a passion for building intelligent products. If I have adequate resources, I find a way to connect the dots. This is what I have always been good at, and this is what I always wanted to do – use these skills to create intelligent products that could simplify lives.

In a large corporate setup, an individual is constrained in more ways than he can be comfortable with. A typical project manager or a product manager profile in a large company strictly limits one’s degree of freedom, thus affecting his ability to innovate. While some people love to work in a focused, defined way, I believed I needed more freedom than was possible in a normal corporate setup. By the time I realized this, I was already juggling with a few ideas in my mind. So, it was not difficult for me to quit my job and create Frrole, independently.

Why and how did you start your company? Why this Area?

We were working on our first product Travelomy and one of the features we wanted to build in there was ‘real-time social information streams’. We were surprised at not finding any readymade localized streams, so we just decided to build one of our own.

But as we started digging deeper, we could see that real-time, curated social information was missing not only in travel guides, but at a much wider level. The challenge was in separating out that 1% signal from 99% noise, and we thought that we could do it. Slowly, we became sure that this could be an independent product by itself, and that is how Frrole was born.

Why the name?

The name Frrole is a derivative of a word in Punjabi language that roughly translates into ‘to play around, to discover, to explore’. We had always thought that this project was about building a brand new way of exploring around the cities that we live in, hence the name was always there in the shortlist.

The fact that it met 6 of the 7 criteria we had for choosing the name (refer Paul Graham’s essay) and had the .com domain available, finally sealed the deal.

Also, the core of Frrole is to find and present information that is nowhere else available. Justifying its name, the application enables people to discover news from sources totally unknown to them. Just like ‘Googling’ has become a generic term for ‘finding things that are known’, we hope to see a day when ‘Frroling’ becomes a generic term for ‘discovering things that are unknown’.   

What is your product’s differentiator from competitors?

Frrole is a twitter based product. It analyses a million+ tweets every day, posted by individuals, companies and mainstream media and selects 0.5% of the most informational ones among them. These tweets are then displayed to the users as news items. In doing so, Frrole creates an additional source of unbiased news, in the form of individuals like you and me. These million additional news sources are the core strength of Frrole, making it a superior product than its competitors.

The news on Frrole can be sourced from a common man like your friendly neighbor or from a giant publishing house, with complete impartiality. The core philosophy behind Frrole is to create a democratized platform using which any person can spread useful information, making each one of us a citizen journalist.

Like all other news apps and websites, Frrole gives you information collected from various news publications, blogs and your social media acquaintances. But, that is only half of what Frrole is all about. The other half is about news ‘for the people, by the people’. There cannot be any news source faster and more accurate than a common man who has witnessed an event, and this man is where Frrole sources its news from.

Other important differentiator between Frrole and its competitors is Frrole’s ability to generate localized content. Frrole lets its users select a city to enable them to get news relevant only to that city. Thus, Frrole makes you a person more aware of your surroundings, unlike any other news product.

What is the biggest challenge Frrole has faced so far? How did you address the challenge?

Not having a full-fledged, full-time team has been the biggest challenge by far. But we have come past that point and now we have a core team of three people. Nishith Sharma, an IIM Kozhikode grad who has earlier managed marketing for Jaguar Land Rover in India, takes care of marketing and Abhishek Vaid, an IIIT Gwalior grad, is responsible for building our backend analytics engine.

Who is your customer?

  1. We have a prize for everybody who claims he is not our customer.
  2.  We have yet to find a person who doesn’t find value in Frrole.
  3.  A typical customer of Frrole is somebody who can read English, aged 5-100 years old, living in any part of the world, and not totally disinterested in life.

On a more serious note, we define our core user as somebody who is 24-40 years old, socially active, and comfortable with the concept of informal information.

What are your future plans?

The mid-term future plan is to establish Frrole as the ‘world view’ news source. Something that people use to hear what the world around them is really talking about instead of being limited to only what mainstream media has to say.

In the longer term, we see ourselves doing the same thing for social web what Google did for the web – make sense of it. And while Google started with the search as the first application of that technology, we are starting with news as the first application. This technology can be applied to any more use cases as Google has shown, and we hope to emulate the same.

Your moment of Glory

Nothing really that big yet. Maybe a few small things like being called the future of news, having a TV feature on Frrole etc, hitting half million monthly unique visitors mark with only one full-time person etc.

What have been your BIG lessons – personal, professional and otherwise?

See the last response below. Those lessons for others are derived from my personal lessons.

What kind of support would you have liked?

Entrepreneurship requires three kinds of resources – Man, Material, Capital. While ‘Material’ is not very important in the software context and entrepreneurs possess the ‘Manpower’ resource, what they usually lack is ‘Capital’.

India has very few investors who invest in early stages, so the ‘Capital’ is a big constraint for Indian startups. A report comparing funding in US and India says that while more than 60% of US startups manage to secure angel funding, only 15% manage to do that in India.

The situation is especially lackluster for products that are in the consumer web space. I hope that changes soon enough; otherwise there is absolutely no chance of a Google or Twitter coming out of India any time soon.

What would you like to tell someone, who is struggling or planning to start a product company?

  • Have a team. Startups are way too much work for lone founders.
  • Show investors some incoming money. It’ll increase your chances of getting funded manifolds.
  • Start with a founding team, finding co-founders later can be an incredibly tough task.
  • Have a plan B to sustain yourself, while you are trying to make it big.

 The future looks very promising for Frrole and we wish Amarpreet all the best! Don’t forget to download their iPhone or Android app.

The Frrole Team
The Frrole Team

 

Are you a #MadeInIndia Software product company that sells to Enterprise segment?

Do you like to share the success on a global platform? Here is your golden opportunity…..don’t miss it!! The members of this exclusive group are the best and brightest CIOs from some of the cream of the global companies like Aetna, Bechtel, Boeing, BP, Caterpillar, Disney, Dow, ExxonMobil, FedEx, Ford, GM, Goldman Sachs, Honeywell, JPMChase, McDonalds, MetLife, Pfizer, P&G, Starbucks, Shell, Toyota, Wal-Mart, etc. to mention a few. The exceptional quality of the actively participatory membership and the prohibition against attendance by substitutes is the cornerstone of the value proposition of this group. Their meetings include a range of guests, starting with top executives of major industry firms. Steve Ballmer, John Chambers, Michael Dell, Ginni Rometty, Sheryl Sandberg, Joe Tucci and Meg Whitman have all participated, usually repeatedly. They are based our of US and they are coming to our doorsteps, to be precise, to Bangalore to see our product and how it can do in the global market and this I feel is a golden opportunity for all Indian product companies including startups to demo your product in front of the group representative.

The group I am talking about is CIO Strategy Exchange (CIOSE) and you can find all about it here ciose.com. Its director Ernest M. von Simson (Ernie) will be in Bangalore during last week of February to hear to your business impact of selected top 7 product companies from India and here is the opportunity to be that top 7.

If you feel you have a great business impact story that you wish to share and if you have global aspirations and you are missing that global networking opportunity, here is your opportunity. If you feel you are eligible and ready to showcase your product, please apply online before 7th February 2013. Looking forward to seeing all here.

This initiative is jointly conducted by ProductNation and CIOSE. If you any questions or concerns please reach out to Avinash(at)pn.ispirt.in or Manju.M(at)i7nw.com.

#FoundersMeet 3 – Collective learning of 20 Early Stage Startups

Background – I was fortunate to be invited for the #FoundersMeet 2; informal get-together of 7 startup founders last year. This time around AnirudhSidNischalDeven and I suggested to move it beyond our circle and extend it to 20 startups to come together and share our small success stories, failures and challenges. We also wanted to create a strong connect for ‘Mumbai-Pune Start-up Ecosystem’ which sort of never existed.

The 3rd #FoundersMeet happened in Mumbai on Wednesday 23rd Jan 2013 (a working day)., was expected to go on for about 7 hours, the interaction continued for 13.5 hours (yes!) with some amazing insights discussed and shared. I’m sharing this post on behalf of all the startups (& their founders) who participated.

Selling a SaaS Product:

  • International Customers are more inclined towards using self-service products. Indian counterparts expect hand holding and need assurance of customer service at arm’s length even when not required.
  • Customers in India will insist even on customizing a standard SaaS product. This tends to be service-model trap, best avoided.
  • As long as the user-proposition communicated during sales pitch or on the product is fulfilled, International customers are satisfied. They will switch the product fast if they find another product delivering more value. On other hand, Indian customers take time to switch product if a good relationship is established.
  • If a competitor is offering a product for free, users will not like to pay you for that product.
  • Sell the product to the poster-boys of the industry, rest will follow by themselves. 

Product Pricing:

  • There is a disproportionate value in the word ‘Free’. Use it whenever you can.
  • Over 90% of users will sign-up on the Free plan. When they move to the premium plan, they are most likely to use the plan that has the lowest value. Ensure that this low value plan has a disproportionate value for its price. That makes customers love you instantly.
  • When someone is making money because of your product, make sure you are making money out of it too.
  • Positioning your product / business is important. It can either be in Income side or Expense side. Always pitch / present your product on income side – “we help you generate money / your earnings will increase / your savings will multiply.”

Up-selling Product:

  • Acquire with freemium plans. Ensure enough hooks are in place that leads the customer to purchase the product post the free period or upgrade to the next paid plan.

Identifying Product Drivers:

  • A SaaS based product will not be driven by technical people, its driven by functional people. Build a product that can be installed by techies in less than 5 minutes, and can be driven by functional people without interference of tech people.
  • Sell the product to decision makers. Never pitch any product to a tech person. The tech person will always think that he can build it by himself.

User Acquisition Hacks:

  • For B2C products: Sell traction of existing users to new users. Create a feel that – Yes, there are people here, you’re not alone. That gives new users confidence about the product.
    Example – In Mumbai when you see 3 Vadapav stalls on a street, unknowingly you will go towards one that has maximum people eating and buy from there.
  • For B2C products: Show activity. Existing activities drive more activities.
    Example – IRCTC, startup folks and early adopters think the platform sucks and fails whiles booking; common people think of IRCTC to be a big corporation that there is always high demand. That leads to perception of credibility for IRCTC.
  • Use Associations for Endorsements – IRCTC mentions – ‘A Government of India Enterprise’. This is a big endorsement for IRCTC and brings credibility to it.
  • Bounce Rate Reduction – A transactional consumer site was featured in leading newspapers. When they mentioned ‘As seen on Newspaper A, B and C’ on their homepage – it boosted its credibility and reduced the bounce rate.
  • Social Proof for User Acquisition – The Facebook widget that displays people who have liked the brand also builds credibility.
  • Real People – A SaaS based startup focusing on product for Chartered Accountant features a local/prominent CA on its homepage. That quickly build credibility for itself in eyes other CAs. It was easy to acquire more customers.
  • Investor Hack – For SaaS startups, whenever any VC reaches out to you, get them to introduce to its portfolio companies. Its quickest way to demonstrate more traction and more importantly to add new customers.
  • Physical World – Example., Printed Coupons redeemed at Restaurants are social proofs in real world. Makes other users curious on how did a customer get discount / where did he get the redemption coupon from.

Ecommerce:

  • Thoughts on heavy discounting in current Ecommerce business in India, its like ‘Selling a Rs.100 note for Rs. 90′.
  • Potential in disrupting offline business is huge. All online businesses are not even 1% of the offline businesses.
  • Offline products are indeed cheaper than online. Consumers researching online and transacting offline is big. This market is ripe for disruption.
  • Ecommerce players are now less focused on doing marketing campaigns, but more focused on increasing conversion ratios of existing traffic.

User Experience:

  • UI is ‘relative’. Focus on User Experience.
  • Cleartrip is loved by all of us; but its clearly MakeMyTrip / Yatra that works with masses.
  • Make the product work 100% of time for what you promise.

Entrepreneurship:

  • Don’t fall in love with your product. Fall in love with being successful.
  • Things that work in west don’t work in India. Specially with funding and investments. Currency for investment in India is not traction, its revenue.
  • Be a salesman. Never miss a opportunity to make noise about your product.
  • Don’t focus on a niche market, there are very high chances of failure. Instead focus on a large market opportunity, its more likely to find success here.
  • Notice early signs if things are not going your way. Pivot fast.

Product Distribution:

  • SaaS products: Explore opportunities to integrate with large platform players – Domain Cpanels, or ecosystem creators like Shopify, BigCommerce, etc.
  • SaaS products: Label your widgets – ‘Powered by You’. They are most valuable for Inbound leads.

Product Scaling:

  • Don’t just design products for scale / growth; also ensure you design the business model for scale.

Essential Traits of Consumer Product:

  • Curiosity. Rely on Curiosity – (Example LinkedIn – 2 people have seen your profile today).
  • Build the – Theory of Reciprocation into your product.
  • Gamify some features, let users do free marketing for you before unlocking information. (Example – Tweet about something to show details).
  • Understand show-off value in your product. People love to show off on Twitter & Facebook. Capture such points to your product.

Social Media Marketing:

  • Twitter links have a CTR of 0.5% to 0.8%. Customer acquisition here happens in scale. Spend energy wisely.
  • Don’t spend time on talking to random folks on Twitter based on their conversations. Extremely time consuming and most unlikely to convert.
  • Facebook advertising does not lead to conversion. Its best suited for brand building.
  • Facebook Contests that involve sharing real pictures of users online brings lot of credibility to brand.

Competition:

  • Once a user has signed up for the product; make sure it works it. Don’t bother about competition. He has taken pain to signup to your product, make the promise work.
  • You’re the only one who know about your competitors; not your customers.
  • Many SaaS verticals are getting crowded to an extent that price remains only factor to decide. Only the ones that are able to innovate will survive.

Visibility:

  • Founders should be visible on Social Media. Talk about the product and should be able to convince their followers about their passion. Only passion attracts initial traction.

Market Penetration:

  • If you are doing something innovative (either B2C or B2B) – you will need to spend good amount of time on educating your users / customers. Its easy to get frustrated in this loop.

Content Focus:

  • Don’t get carried away by ‘Content Marketing’ or ‘Content Sharing’.
  • Building products that have content plays is difficult – content creators are few and content sharers are in plenty (Usually 1% to 99%)
  • Look for plays that involves sharing of content already created.

Building Relationships:

  • B2B: Build great relationships with your marquee customers. Keep them educated on new initiatives, new market dynamics and help them monetize better.
  • B2C: Continuously stay connected with your early adopters and take feedback from them. Keep them informed of new updates, they’ll love you. Whenever any suggestion is considered, incorporated into the product – communicate to users.

Driving Engagement:

  • Build features that would enable discovery of relevant / contextual information – that leads to higher engagement on the product.
  • Keep users involved… the trick is dashboard views. They create the “I’m in control” feeling for users.

Search Engine Optimization:

  • Figure out what you are optimizing for & the competition on that. Example., if you are trying to optimize now for ‘Apple iPhone’ – you would be the millionth website trying to do that. Get your own niche, it works best.

Mobile Apps:

  • Discovery of mobile apps is biggest challenge for them. Notice that many apps are trying a generic name for better discovery while users are searching for any other app.
  • Integrate app with key functions of phone. For example, on Android – phone book integration, and so on.
  • There are many hurdles in mobile app development cycle, best to understand from multiple startups who have built mobile apps earlier.
  • App Ratings matters, a big consideration factor for user to download the app. Get the initial ratings by distributing the app between family & friends.

PR:

  • A press release in India goes not get you much traffic. Its great channel for visibility, but don’t depend too much on this channel.
  • International Blogs & Coverage had a higher conversion ratio for products. International users give a try to product, sign-up, explore and use it.

Mobile Advertising:

  • Despite all the hype, Mobile Advertising is still considered as experimental budget.
  • Mobile Industry – one cannot be stuck in a region or one product for more than 18 months. Fast innovation required.

Venture Capital:

  • Stop chasing VCs or attending events that have VC meets or Demo Days. Hardly any investments happens that way.
  • A VC is most likely to invest in your startup when he is chasing you.
  • Indian VCs are yet to understand product driven consumer web-plays despite traction. Skip them and move to the west, it also brings lot of traction.

Biggest Learning of #FoundersMeet: Keep Plumbing. (Those who were present would understand this!)

Note: Some of these thoughts/hacks listed above may sound very generic since we have decided not to mention the context / startup involved. Providing too much information in public domain would not be right for startups who participated. You can connect with any of them directly, the founders would be glad to help you.

#FoundersMeet 3 Participating founders:  AnirudhDevenNishcalSiddharthKunalSahil,PravinKulinSameerTalvinderGargi,
GarimaShekharAvleshRohanSushrutSarangRaxit,NoelSoumNitinRonakPranay,
AnnkurDivyanshu

Many thanks to all startups who participated in the #FoundersMeet 3. Thanks to Nischal, Deven, Anirudh and Sid for reading/editing the draft of this post. Special Thanks to the wonderful folks at The Playce (a great co-working place for startups), Mumbai for hosting us.

Stay tuned for the next #FoundersMeet 4!

A Platform Thinking Approach to Building a Business

Every business is an engine. It needs to do a certain set of things repeatedly to create value. If you haven’t figured out that set of repeated operations, you probably haven’t created a scalable business yet.

Ford needs to repeatedly assemble cars, Google needs to repeatedly run its crawler, Facebook needs to repeatedly get users to interact with other users.

THE BUSINESS ENGINE AND REPEATABLE OPERATIONS

Every business goes through three stages:

Creating the engine: Early stage, figuring out the set of repeatable operations it needs to do to create value.

Oiling the engine: Rapid testing and iterating to refine and optimize the repeatable operations

Stepping on the gas: Scaling by repeating the repeatable operations

THREE APPROACHES TO BUILDING A BUSINESS

So this is the formula for building a business. You figure out how you are creating value. You identify a set of operations that repeatedly create value. You figure out a way to efficiently conduct these operations repeatedly.

There are three broad ways that businesses conduct these operations repeatedly and get things done:

  1. Get employees to do the work
  2. Get algorithms to do the work
  3. Get users to do the work

Let’s think through the problem of navigating the web for the most relevant information for the day. Three companies try to solve this in three very different ways:

Yahoo: A bunch of editors decide the best content for the day

Google News: Algorithms decide the top news of the day

Twitter: Users’ tweets and retweets decide the top news of the day.

For those of us who read the earlier article on the three broad models for problem-solving, here’s the interesting part. These three approaches correspond exactly with the three models for problem solving.

A brief recap of the three approaches to problem solving

The ‘stuff’ approach: How can we create more stuff whenever the problem crops up?

The ‘optimization’ approach: How can we better distribute the stuff already created to minimize waste?

The ‘platform’ approach: How can we redefine ‘stuff’ and find new ways of solving the same problem?

Essentially, the three approaches to building a business now are:

The ‘stuff’ approach: Get employees to do the work

The ‘optimization’ approach: Get algorithms to do the work

The ‘platform’ approach: Get users to do the work

Depending on which approach you take, the way you build your company could vary significantly.

A platform thinking approach to building a business involves figuring out ways by which an external ecosystem of developers and users can be leveraged to create value. The iPhone app store does this, YouTube does this, and so does Wikipedia.

UNDERSTANDING REPEATABLE OPERATIONS

It’s important to note that we are talking about repeatable operations. Writing code is not a repeatable operation. It is a one-time infrastructural activity, similar to building out the assembly line or setting up the factory. The operations that the code automates (e.g. login management) are the repeatable operations.

WHY ECOSYSTEMS, NOT ALGORITHMS, ARE YOUR COMPETITIVE ADVANTAGE

Most problems that could be fully automated are already automated today. The next level of scale will come not by automating alone (and letting algorithms alone do the work) but by leveraging an ecosystem ( and letting algorithms synchronize disparate actions).

There are very few companies that compete purely on the strength of algorithms. Google is a rare example of a company whose competitive advantage lies in a set of very complex algorithms that it fiercely protects. Facebook, Twitter, YouTube etc. compete not on the strength of their algorithms but on the strength of their ecosystems. The algorithms are easily replicable but the ecosystems aren’t. Hence, building a business where the ecosystem scales the value creating operations is quite different from building a technology-only company.

PLATFORM THINKING AND SCALE CONSIDERATIONS

Scale is achieved by making repeatable processes more efficient (faster/cheaper) and effective (accurate).

One of the ways to infuse platform thinking into your business is to look at a problem that is being solved manually, and repeatedly, and see if it can be solved by external users instead.

Facebook realized that it would have to translate its interface for every new foreign language. The norm was to do it with an in-house or outsourced translation team. Facebook chose to crowdsource it, building not just a more scalable model, but in many cases, better translations as well.

This is also demonstrated in the evolution of an online community. Quora started off with employees asking questions and answering them. Over time, it transitioned both these activities from the employees to the users.

The problem that comes with this, of course, is that you let out control and with that you need to build in checks and balances to ensure that no one is gaming the system. Quora and Reddit offer good examples of bringing in these checks and balances and scaling them along with the community.

THE THREE QUESTIONS FRAMEWORK

What are the repeated chunks of work in my business?

The first part involves identifying the activities that need to be repeated to scale and expand the business.

Who is doing the work today? 

Secondly, is the work being done manually or algorithmically? If so, can we bring in greater efficiencies (speed) or effectiveness (accuracy) by leveraging an ecosystem?

How can we get someone else to do that work? 

Finally, users,  like employees, need incentives. Fitting in the right organic and inorganic incentives forms an important part of relying on an external ecosystem to build value.

This article was originally published on Sangeet Paul Choudary’s personal blog Platform Thinking – A blog about building early stage ventures from an idea to a business, and mitigating execution risk.

Image source: Flickr/Creative Commons

3 trends that we noticed from over 500 Indian startups that we reviewed

Over the last few weeks we reviewed over 500 startups and talked (phone, skype, etc.) with over 100 startup founders. This was our shortlisting process to get to 15 companies that will make it to our Spring 2013 batch at the Accelerator.

First, we reviewed a lot of travel startups. Especially the problem of helping travelers with trip planning. A list of things to do, places to see, restaurants to eat, etc. With all the data available from multiple sites including Yelp, Facebook friends recommendations, and other online sources there seems to be enough data to form a more informed trip plan. Unfortunately we picked none of them. Its too hard to see what will differentiate one company from another. Some claim it is their User experience, others their recommendation algorithm and still others their human-powered technology planning.

Second we reviewed many more gaming applications than we did in the previous batch. Zynga’s performance notwithstanding, many folks are jumping on the in-app purchases and social gaming concept. Most start with a web social game though, not mobile. That’s fair, since the number of mobile smartphone early adopters in India is still far and few between. Again, we passed on all of them since the teams did not seem complete and hiring design talent is amazingly hard in India.

Third we reviewed many SaaS applications in the help desk and customer support area. There were 3 teams with excellent experience & background in the space and all had some initial customer traction. Many were gunning for BMC Remedy, but my sense was although the market is fairly large, nothing set one team apart from another. They all pretty much had the same feature set as ZenDesk or FreshDesk.

Bonus trend – we saw many education “ERP” applications. School management, test preparation academy management, College alumni management etc.

Indian start-up ecosystem – in a sweet & sour spot

Health warning: this post is slightly longer than the regular articles as the subject calls upon a more detailed discussion of the issues, so please be patient and read on!

Our start-up ecosystem has come leaps and bounds over the past few years, the sheer development can be measured by the rising number of early stage investments, the increase in the number accelerators and the number of wannabe student entrepreneurs aspiring to become next Steve Jobs or Mark Zuckerberg. On the face of it all this may sound really promising (which it is!) but many cracks begin to appear as one starts scratching the surface. The current rate of ecosystem development will fall way short of the challenge that currently faces this nation and unless we change gears it will be difficult if not impossible to meet the expectations in the next decade.

When I was kick-starting my journey, I came across a startling fact that reinforced my belief that Indian start-up ecosystem needs more momentum if it is to come anywhere close to meeting the broader socio-economic targets. According to a recent planning commission study, India needs to support nearly 10000 scalable start-ups by 2022 to provide some level of sustainable job creation to the 140 million potential job seekers entering the workforce over the same period but currently around 450 new tech start-ups are launched and overall just 200 start-ups get funded every year by angels / VCs. So what is fundamentally going wrong here? Why can’t a country that prides itself on its intellectual horsepower, huge proportion of adults and a maturing market not able to get its act together?

This prompted me to explore some of the underlying root causes within the ecosystem (i.e. non market or policy related) that are impeding the ecosystem growth. A deeper look into the ecosystem value chain reveals fundamental gaps along the start-up journey starting from entrepreneurial desire through to building sustainable businesses and obtaining early stage funding.

 Cultivators

Cultivators are the first level institutions that provide exposure to the budding entrepreneurs and help them find their starting point. These institutions play a key role in igniting the dormant fire and giving birth to entrepreneurs. But let’s face it our social, education and even the corporate culture is not actively embracing the entrepreneurship phenomena. According to a Gallop study, India ranks in the bottom quartile for culture and social capital for entrepreneurship. India’s premier institutes fall way short of global benchmarks on producing entrepreneurs (5% versus 10% in premier global institutions) and the innovation rank is also not something we can boast about (62 out of 125 nations).

Break the shackles and come out of the comfort zone: Indian culture broadly lacks that entrepreneurial spirit and does not encourage risk taking – the fear of failure is the single biggest challenge we need to overcome. Institutions promote careerism over entrepreneurship and traditionally our family culture dominates our career decisions. This has changed recently but we need more of this to drive faster change. We need more leaders and risk takers!

Let’s set up few tables and open this space, should we call it an e-cell?: There are E-cells in pretty much every college campus these days but the quality of support provided is an issue up for debate. Majority of the incubators see their role as limited to providing physical space and hosting few business plan events. The institutions usually do not have relevant entrepreneurship driven structured programs and courses that can encourage students to get a real taste of this exciting pursuit.

Learning starts right here: Those brave ones who dare to opt for entrepreneurship as a career option lack an understanding of what a sustainable, global and truly innovative business means – their aspirations are not BIG enough. The education and corporate system struggles to explain these notions as a result of which the quality of entrepreneurs / ideas is generally weak.

Promoters & Nurturers

These enabling institutions (usually run by volunteers as non-profit ventures) provide the necessary glue in the value chain and ensure a supportive environment is created that encourages entrepreneurism. The institutions are doing an excellent job in encouraging entrepreneurs by providing a platform to connect likeminded individuals in a short, intense and fun product building format but fall way short of following this through and nurturing them into a start-up mould. According to an estimate from one of the founders of such initiatives, only 20-30% participants consider launching a start-up out of which a mere 5-10% can hope to find a place in a structured program like an accelerator.

Spread the joy – we need more: It is believed that the cumulative attendance at these events stands at less than 20000 entrepreneurs per year which is only a fraction of the potential entrepreneur base cultivated upstream. These institutions have done a fantastic job at glamorising the entrepreneurship phenomenon but the potential reach of such initiatives has so far been limited due to domain and geography focus.

When just being sexy alone doesn’t work: Majority of these  1-2 days format programs / events are successful in creating a buzz in the community but fail to instil a deeper and broader desire among the participants to take the plunge and do something more intently with their ideas and teams. As suggested above, usually around 20-30% participants think of taking the next step and starting the venture.

Don’t say goodbye yet!: Some institutions provide a level of structured support to the entrepreneurs interested in starting up post such events but the ecosystem in general lacks the infrastructure / will to sustain their momentum until they are ready to be passed on to the downstream institutions such as accelerators. On average less than 8% applicants are acceleration ready when they approach the program suggesting the underlying weakness in the pre acceleration support system.

Accelerators

Accelerators help build the fundamental blocks of the start-up business i.e. finalising the product, launching and gaining initial traction, building a clear business strategy etc. Most accelerators barring a few have popped up in the last year or so and are still devising an optimal model for the Indian start-up ecosystem. The accelerator success metrics are yet to be defined / standardised but if we take the typical business performance indicators, start-ups going beyond a critical mass (revenue, customers, funding etc.) post acceleration program are exceptionally rare – funding for less than 20% of portfolio companies compared to more than 80% for top performing accelerators in US. This is quite alarming.

Accelerators, accelerators, accelerators: A lot has been debated about the recent growth in the number of accelerators. But the reality is India currently has close to 25 accelerators that provide money and/or mentoring to approximately 150 start-ups annually whereas in US top 3 accelerators alone are able to accelerate as many start-ups. We will need many more “quality” accelerators with both tech and non tech focus to give promising start-ups a fair chance to learn the tricks of the trade and provide them a strong launching platform.

Soft touch is not good enough: From my personal experience, I find a huge expectation mismatch among start-ups and accelerators. Where the later believes that following a similar sort of model to Y Combinator is all that we need but the reality is we must understand that the mindset of western entrepreneurs is very different from that of an Indian. Having lived and worked abroad for quite some time, I can certainly say the air of capitalism is very thick in the western culture whereas we don’t get a similar level of exposure from our educational / professional backgrounds which can enable us to become commercial in our thinking. Therefore a complete hands off and short duration engagement model underpinned by too much “gyaan” has had limited success so far. There is a need to do some hand holding during the program to get the start-ups proficient in various aspects of their business. Mentoring alone won’t do it, we need commercial partners who are engaged with the start-ups throughout the program.

Money – not a big deal anymore: Let’s face it, in today’s world raising few lakh rupees is not an insurmountable challenge for start-ups, most wannabe entrepreneurs are capable of scratching theirs’ or their folks’ wallets to gather the initial seed amount to build their MVPs. With money not being a huge issue the start-ups are not willing to give away a substantial amount of equity to accelerators in return of limited perceived value. The value proposition doesn’t appear to be compelling enough to attract good quality start-ups who could otherwise benefit from the acceleration process and proceed efficiently to the next level. 

Investors – Angels/ VCs

Investors are the big daddies of the start-up world and arguably play an instrumental role in making or breaking the dreams of the entrepreneurs who want to leave their mark on this world. They provide the impetus necessary both financially and operationally to scale the business to the next level. So what are the reasons why only 1-2% of the start-ups that approach them are successful in raising funds whereas in US this is close to 15-20%.

Hey Start–ups – what were you thinking?: One of the main reasons cited by VCs is that most start-ups are not ready for the next big leap – they have not showed much traction or demonstrated enough maturity to justify a heavy cheque. To some extent I can also substantiate this as most of the ideas I have seen going through to the VCs or angels are not ready for funding – there is no clear validation, few (if any) early adopters, little revenue and limited clarity on the business direction. But why is the quality of the start-ups not good enough at this stage? The answer lies in the journey of the start-up up to this point!

Everybody loves the good kid: Although many early stage funds and angels claim to be open to all start-up types but sub consciously there is a strong bias towards best performing tech or web enabled companies (65% of total investments in 2012) where the business models appear more scalable and capital efficient. There is nothing wrong with this investment philosophy but we also need players who are willing to make some riskier bets on a decent team / idea still in early stages and support more non tech focused businesses as well where potential returns could be comparable. 

Where are the resources gone!: I have also observed that in some cases although investors like the idea and team but feel restricted in terms of financial and/or human resources. This is less than ideal as the last thing we need is to let the great start-ups die because of lack of resources. More than money lack of quality advisors who can actively work with the portfolio companies is critical.

These issues among others that have not been covered here aim to illustrate some of the potential gaps that exist in the ecosystem. However I must reiterate that where we are at today is a great position to be in and has given us an excellent launching pad. I am very optimistic about the future and I hope by addressing these challenges we can further improve our ecosystem and come closer to meeting our targets and building a sustainable start-up nation!

Please stay tuned for the next post in the series that will look at the potential solutions to these challenges…The start-up – ecosystem nexus – “as-is” vs. “to-be”

Software Products can Spur Economic Growth

Over more than two decades, India earned a reputation as the global leader in software outsourcing, but product companies – perceived as the mark of a true technology powerhouse – have been few and far between. While India is still a long way from showcasing a Microsoft or a Google, unobtrusively, technology companies have sprung up across the country to create products and solutions that meet the demands of local businesses. Quite unlike an Infosys or a Wipro, which are the creatures of global demand, product companies are coming up with innovations made in India, by Indians and for Indians. From helping capture fingerprint and iris data for the Aadhaar card to crunching numbers so that chicken live healthier and longer, these companies are using cutting-edge technology to provide tailor-made solutions for Indian needs.

Software product firms are critical as economic growth is directly related adoption of IT by both trading and non-trading firms. Most macroeconomic and industry studies are based on the growth accounting framework, where the contribution of each input to production is assumed to be proportional to the corresponding share in total input costs. Increases in production above the inputs‟ contribution are ascribed to growth in multifactor productivity (MFP), i.e.: technological progress not embodied in production inputs. Since the mid 1990s, the patterns of productivity growth between Europe and the United States have been diverging.

  • 1950-1973: productivity growth in Europe follows a traditional catching up pattern sustained by strong investment and supporting institutions. This process came to an end by the mid 1970s.
  • 1973-1995: productivity growth in both Europe and the United States began to slow down. However, average annual labour productivity growth in the EU-15 was still twice as fast as in the United States and the productivity gap was very narrow by 1995.
  • 1995 onwards: the U.S. productivity growth accelerated while the rate of productivity growth in Europe fell.

The causes of the strong U.S. productivity resurgence have been extensively discussed. A growing body of research points out that the U.S. acceleration in productivity growth reflects underlying technology acceleration. The findings of this research stream, along with considerable anecdotal and microeconomic evidence, suggest that Information and Communication Technologies (ICTs) have played a substantial role. In the United States the MFP (Multi Factor Productivity) uptake in the late 1990s was supported by the industries using ICTs rather than by those producing them.

Europe and Japan showed that investment in IT capital would not automatically lead to productivity gains. To leverage ICT investment successfully, firms must typically make large complementary investments in intangible assets to change their business organisation and workplace practices. Training, consultancy and customization make up for most of intangible investment and local software product firms are better placed in integrating embodied capital with intangible capital.

Zinnov estimates that more than 5,000 large enterprises and over 10 million small and medium businesses in the country are ready to adopt technology. The product companies have a big role to play in pushing the expansion of the $30-billion ( 1.6-lakh-crore) technology market by some 18% this year.

Learnings from the 2nd #PNMeetup – Selling your product Gangnam Style

#PNMeetup on Selling your product Gangnam Style was the topic at the recently concluded Meetup(Podcast link). We had over 45-50 people across products and the services who came out to gain an insight into the Enigma of Gangnam Style Sales, with their eyes wide open and all ears the speakers Mr. Sanjay Agarwala MD of Eastern Software, Ketan Kapoor Co-Founder and CEO  of Mettl and Vishal Jain Chief Product Officer of RateGain gave an eagles eye clarity of how one could reach the summit of the Gangnam Style Sales.

Sanjay set the tone of the session by sharing his experiences of Eastern Software system which he started in 1991 and where he saw an opportunity in the product space in 1997 and ventured therein. The company dived headlong into ERP where there was a huge demand in the small and midcap segment. The larger players were serviced by prominent players. They clearer pegged themselves below these big players. The positioning was very clear to all parties concerned form the beginning. Because of their positing they got Pvt Equity Investments which enabled them to concentrate on Product development and Market Development which helped them scale to 100 customers in 2 years and 800 customers by 2001-2002.

They looked for newer markets outside and concentrated on newer markets. Africa was a huge virgin market, every body was skeptical but it was an immense market waiting to be tapped. They tweaked their sales model from a direct Sales(applicable in India) to partnering with the local companies(In Africa), they believe when you partner with anyone the relationship has to be a win-win. The partners should benefit first and then you. That builds trust which is further solidified when you match your own money with the amount the partner spent, sending clear signals to all. Since the partner operates in the market and is now highly motivated he is able to better understand the changing environment and this helps in better customer deliver.

 Sanjay’s  Gangnam style  for Eastern Software

1) Positing of product to be very clear – To Market, To Employees and To Self

2) Concentrate on Product Development

3) Build the Market.

3) Focus on New regions and localize regularly

4) Most importantly Build Trust and Partner well.

5) Customer Deliver the Key

6) Understand Markets well.

Listen to the Podcast here.

The baton now passed from to Sanjay to Ketan CEO Mettl. Ketan gives a very good insight into Mettl and sets the stage.

Ketan believes that business is like a marathon but one must run it like a sprint. Therefore must Start selling Early- even before the product comes out enabling you to get the information to all. Prioritize – Initially launch the product on what you feel–then tweak it to evolve the actual needs. Use Analytics to identify differentiators and then set benchmarks. Focus on Closures but budget for long sales cycles – have enough gas in the fuel tank. Always treat your feedback seriously this helps you to better customer delivery.


Build your brand well – Build Trust – Hire the Best – Hire slow. Clearly specify the product mix therefore maintain the Brand.

Interestingly Ketan remarked that Introverts can be better sellers than extroverts- Why? Well the key is to establish strong personal connects, be clear and not over-commit. Qualities where Introverts can be better sellers.

Ketan’s  Gangnam style  for Mettl.

1) Start Selling Early

2) Prioritize and Launch Fast

3) Build Differentiators

4) Course correction based on Feedback

5) Have the Bear Fat to sustain theWinter.

6) Most importantly Build Trust.

Listen to the audio podcast here of Ketan’s talk.

Ketan gave a wonderful insight of his company and then Vishal of Rategain share his story.

Vishal says that before they launched their products they started writing articles on the subject/space of their product and this helped them to get the first order by engaging their customers and peaking their interest. This helped them to partner with their biggest competitor and thus tap their(competitor’s) home market – Spain first. Vishal believes the speed to market is very essential to launch your products fast. When you sometimes target the weakness of your competition new opportunities open up. They were able to get 300 hotels to sign up in a just a matter of 3 month. This helped them to partner the competition to market their products. This also had a problem, the local hotels did not know RateGain but knew their competitor. Team Rate Gain then made a real effort to delink themselves and market the product directly this ensured that their Brand was known. They invested in it to Build the Brand.

Since they have operated in various developed markets some things which work for them are Webinar sales – where they invite their prospective clients to join in and make their own mind. From Customers becoming advocates for them on Linkedin to localizing their business to peer marketing, all have worked to create huge amount of word of mouth and Brand Awareness which have all helped in Sales.


Vishal’s Gangnam style for RateGain

1) Write articles on the Space of the product

2) Partner with Locals or Competition

3) Prioritize and Launch Fast

4) Build the Brand

5) Focus on New regions and localize regularly

6) Use Linkedin, Twitter and Webinars to reach out

7) Partner Well

8) All Chain Stakeholders need to be targeted.

Listen to the Podcast here.

The Various inputs helped in gaining a wonderful insight into how a company could go Gangnam. Hope I have been able to capture every bit of information hear, an hope if you have attended the sessions you will be able to add your takeaways too.

The Wonderful insight shared will certainly help all the entrepreneurs out there and for this Avinash deserves huge credit in ensuring that latest trends are captured. Also Rajat for very aptly naming the theme Gangnam style.

Listen to the Podcast here.

Look forward to seeing you all at the next edition in Feb….

Guest post by Nakul Saxena, NITEE

Growth = Engagement: A product design principle you can’t ignore

Newly launched startups love to see their traffic and sign-up stats grow. Growth, after all, is opium for a startup fresh out of the door, and frequent refreshes of the sign-up logs are the happiest pastime for entrepreneurs.

Startups often tend to think of growth and engagement as two unrelated divorced concepts. In reality, nothing could be farther from the truth.

Startups that focus on growth, completely divorced of engagement, are often the invite-spam startups. With number of signed up users as the only metric for success, these startups pursue growth single-mindedly, get their k-factor and viral cycle time in order and hit the desired user numbers.

However, they often fail to focus adequately on engagement and in an age where there is no dearth of choice, lose all (or most of) the users that they acquired in the first place.

A PLATFORM THINKING APPROACH TO GROWTH

In the age of social products, every engaged user is a potential distributor of the product.

Growth and engagement feed each other. Startups that focus on engagement, invariably, realize that good engagement leads to good growth.

Every time a user engages with your platform, she is offering to be an evangelist for it. The onus is on the startup to leverage the user’s engagement on the platform for its growth needs.

In this context, I’ve written earlier about how producers/creators drive organic growth for user-contribution platforms. I’ve also written about how users are your new SEO team.

A SIMPLE HACK AS AN EXAMPLE A.K.A. GROWTH = ENGAGEMENT (Tweet This)

Here’s a screenshot of the answer creation box on Quora. Notice anything interesting?

In case you didn’t, the one after it offers another clue, a much easier one this time around.

It’s a screenshot from Quibb, an invite-only social network.

 

Well, here’s the thing, and the Quibb screenshot demonstrates this well. Every time a user clicks on Save, she creates something and that potentially starts off an engagement loop on the product.

But if the user also checks the ‘Tweet’ box, she’s potentially starting a growth loop as well.

If you just post, you’re feeding engagement. If you click that box, you’re entering the growth loop as well.

There, that was simple enough! Growth can, in many ways, be just one click away from engagement.

The power of platform thinking is in the fact that users are now the new product marketers. The more you engage them, the more growth opportunities they present you with.The more you con them into sending out ‘frictionless’ invites, the less likely are they to bring you any sustainable growth.

DESIGN PRINCIPLES FOR GROWTH = ENGAGEMENT

(Tweet This)

Here’s a quick and dirty framework to think through growth in the context of building engagement.

1. FOR EVERY USER ACTION, IS THERE A MOTIVATION TO SPREAD THE WORD ON EXTERNAL NETWORKS?

In the case of Quora and Quibb above, the user is likely to want a broader audience (and especially her immediate network) for the content she created. Motivation is key here. Motivation works especially well for self-promotion platforms like KickStarter and Change.Org. But even platforms that are not solely for self-promotion can play on a user’s interest in getting the word out.

2. HOW CAN WE PROVIDE USERS WITH THE TOOLS TO MAKE THIS A ONE-CLICK EXPERIENCE?

One-click is key here. The engagement to growth transition should be as seamless as possible. The user should be required to invest minimum effort. This is exactly the reason I showcase the examples above. The user doesn’t have to go through a new follow, it is not an afterthought to the content creation, there is no additional pitch to the user to get the word out. It is all incorporated seamlessly in one action. One-click is a very powerful design principle in general.

3. HOW CAN WE ENCOURAGE SUCH BEHAVIOR FOR USERS?

For all the motivation that users may have, they may not start doing this right away. It is unto the platform owner to encourage the user to start doing this. Quibb ‘encourages’ users by often retweeting the tweets that users send from Quibb and giving them a bigger audience. Slideshare actually ties the success of your uploaded presentation to your ability to have it be shared on different networks.

4. IF GROWTH IS A PRIORITY, REMOVE THE CLUTTER!

This is where Quibb, in the screenshot above, does a better job than Quora. The interface on Quora is too cluttered and one is likely to miss the checkboxes in the middle of everything else. On Quibb, it’s fairly simple: You can feed engagement, but we also give you the option of feeding growth! Up and center!

Engagement is the most sustainable growth strategy. Creating real engagement and creating opportunities for engaged users to get the word out is the best way to sustainable growth.

This blog was first published at Plaformed.info

May 2013 be the year for Systematic Innovation in India

If 2012 saw a lot of buzz in India about Jugaad thanks to the Radjou/Prabhu/Ahuja bestseller, I am really hoping that 2013 will restore the balance towards systematic innovation. Indian companies need systematic innovation more than they realize because their challenges are different from the ones that multinationals face.

Why are Indian Companies afraid of Systematic Innovation?

Among Indian entrepreneurs, even in large business houses, the fear of systematic innovation is that it will hamper them from being opportunistic, and prevent them from being agile and quick. They point to multinationals who lose out to nimble local competitors, such as a Nokia being eclipsed by a Samsung.

But I wonder whether it’s fair to attribute the travails of large multinationals to their systematic innovation processes. It’s well known that as companies become large, they tend to become more focused on predictability and efficiency than on disruption or innovation. They tend to get more obsessed with “what analysts will say” than what is right for their company. And, they tend to get more bogged down by the “dominant logic” of what made them successful in the past rather than what will help them succeed in the future.

There are several recent examples that corroborate these observations: Nokia had developed touch screen phones well before the Apple iPad made them the “next big thing.” Kodak, which recently filed for bankruptcy, was one of the pioneers of digital photography technology but allowed other companies to take over that space. These examples suggest that risk aversion and “prediction disability” (and not systematic innovation processes!) prevented these otherwise iconic companies from capitalizing on their innovations.

Once you go even slightly higher up the technology ladder, systematic innovation becomes inevitable for success. Consider any of the companies that I wrote about in the last year – 3M, possibly the most innovative company of all times; IBM, still a powerhouse of innovation with more than 6,500 US patents granted in calendar 2012; or Cisco, one of the first multinationals to create a world class product end-to-end from India. Or Indian companies like Titan, whose disciplined efforts to build innovation capabilities ground up from the shopfloor have resulted in huge savings of time and precious metals; and Eureka Forbes, whose efforts to commercialize the best technologies in water purification have resulted in Amrit, a process that tackles even bio-organisms. None of these companies could have achieved even a fraction of these results without following systematic approaches to innovation.

I believe that systematic innovation has got a bad press because it has been confused with the dynamics of decision-making in large organizations. A clearer understanding of what systematic innovation is, and what it’s not, should establish why embracing systematic innovation will help rather than hinder innovation.

What Systematic Innovation Is…

An approach to innovation that enhances the number of ideas being generated and considered so as to improve the odds of innovation success. [Research shows that it often takes more than 300 ideas to result in one successful product.]

Greater, structured connections with users/customers and other stakeholders to help align innovation with market needs. [Remember my article on why the Tata Ace was much more successful than the Tata Nano?]

A focus on experimentation and testing to check out assumptions, refine and reinforce ideas, and make innovations more robust and scalable.[Remember the motto of IDEO, the leading design firm: “Enlightened trial & error succeeds over the planning of the lone genius.” With enhanced user aspirations, the “integrity” of any innovation as reflected in the experience of the user is essential to innovation success. Innovation is much more than ideation, it is about execution to provide sustained benefits to users/customers. When a company like Apple puts an inadequately tested map utility on its latest iPhone, or Tata Motors fails to address safety issues adequately in pre-launch testing as appeared to happen with the Nano, an otherwise high potential innovation loses its sheen. As does an e-commerce site when it doesn’t support all browsers!]

Leveraging the power of many rather than depending on the intelligence of the few. [Open source software development has demonstrated the power of harnessing the wider community in product development. Open source methods are now being extended to challenging domains such as drug development. And companies like P&G and Eureka Forbes have shown that open innovation can be a source of unusual ideas.]

And What its not…

Systematic innovation does not necessarily mean huge investments in R&D. In fact, studies have repeatedly shown that the most effective innovators are not those who spend the most on R&D. As consulting firm Booz showed in their 2006 innovation report, effective innovators excel at processes like ideation, project selection, and commercialization, all part of the systematic innovation process!

Systematic innovation does not mean doing basic research or trying to pioneer new technologies. Firms like Titan Industries have shown that systematic innovation works very effectively even with improvements in traditional jewellery manufacturing processes.

Systematic innovation does not necessarily mean long drawn innovation cycles. Effective innovators find low-cost and quick ways of experimenting that help them test ideas and assumptions rapidly. They try to do what A.G. Lafley calls “Doing the last experiment first” – test the assumptions that will have a critical bearing on innovation success or failure early so as to avoid going down tracks that lead to nowhere.

2013: The Year of Systematic Innovation?

Indian companies need to embrace systematic innovation so as to capitalize on their innate abilities of intuition and market sensing. Vinay Dabholkar and I hope that 2013 will be the year for systematic innovation in India. May systematic innovation go viral! Our own contribution towards this will be released soon – watch this space for more details!

How to get to 1000 startups in India ever year

I will be on a panel with several others at the IAMAI conference next week for the India Digital Summit and the discussion is about how to make 1000 digital startups happen annually in India.

I thought I’d put some thoughts together and get some opinions before I present at the panel.

Currently there are less than half that number of product companies being started each year.

There are various issues across the funnel, but I’ll focus on the #1 issue, which I believe is at the top of the funnel.

Great product entrepreneurs starting great companies.

I wanted to pick a specific example from our accelerator: two of the most amazing hackers and geeks I have worked with – Melchi and Aditya co-founded Cloud Infra after 6 years at Google here in India, building high quality products.

I would fund them just given their background and the quality of hackers they are. Regardless of what they are developing.

Anyplace else (Valley) they would have been funded first and then they would have been asked questions. I worked with them for 4 months.They are amazing.

India needs more of them to increase the number of startups from 500 to 1000.

Unfortunately that’s not happening and is not going to happen.

I may get a lot of brickbats for this statement, but:

I believe the best product entrepreneurs should have built & shipped a world-class product before they start a company.

If you have worked in a services company it does not count. Period.

There are very few software product companies in India – in fact fewer than 20 are really good. Of those 20, many, including Google, are cutting back on hiring and investing in India.

That’s just awful.

Yahoo, Zoho & InMobi in particular have contributed a LOT to the product startup ecosystem in India, given how many good developers they have helped groom.

If you worked at any of these product software companies a few years ago, then you are a candidate for a high quality product startup in India.

Granted, a small number of these folks are actually starting companies, but that can be fixed.

The trouble is there are not too many of them in the first place.

And the bigger issue is that the Google’s and Facebook’s of the world are preferring to hire more folks in the valley.

In fact many of the top IIT graduates who get jobs at Google and Facebook are moving to the valley. 2 years ago they’d be working here in India.

To get 1000+ digital startups each year in India, we have to work on making sure world-class digital software companies hire more of our top people here in India.

I dont think tax breaks will provide them any more incentive to hire here.

I also believe there are enough quality folks here in India they can hire.

I’d love some ideas on what will make them hire more people of high caliber in India and keep them here. I’d love to see them not cut back on hiring in India.

What are your ideas on how we can get these companies to hire great engineering talent in India?

Angel Office Hours in Mumbai

After our 1st session of #AngelOfficeHours in Bangalore, Our next Angel Investor Office Hours will be in Mumbai on 22nd January 2013 at the Mumbai Angels office at 111, Industrial Area, Hindustan Minerals Compound, Next to Chroma Store, Cinemax Lane, Sion East, Mumbai 400022.

Seasoned Angel Investors Anil Joshi and Ajeet Khurana of Mumbai will offer 8 Startups a chance to pitch to them. Startups will get candid feedback on their funding options, and can ask for actionable advice on their business plan.

Timing: 3 PM to 5 PM. Each startup will get 30 minutes with either Anil or Ajeet.

Please fill this form to sign up: http://goo.gl/0HM6a

*coordinated by Pranay Srinivasan of eVitaran