Lean way of sales

“Not meeting desired sales target?” is perhaps the most important question in any of senior management meetings.  But how do most companies react? Answer: “Re”setting the targets,“Re”structuring marketing campaigns and finally “Re”placing sales team (starting from executives ending up replacing sales director) and what will happen by doing several “Re’s” together…absolutely nothing. On the contrary such measures can damage team morale.

It is time to change, to replace traditional methodologies, to innovate and to spark. Time to analyse the mistakes.

Let’s rethink

What is a sale?  Act of selling a product or service in return for money or other compensation

Whats makes a sale?

  • Make the relevant presentation – Yes.. its necessary
  • Create connection between product/service and prospects. .. – Yes.. its necessary
  • Get to the point – Yes…its essential
  • Be animated … OK
  • Use showmanship… Ok ok
  • Use physical demonstration … Yes It’s necessary.
  • Believe on your product and Services… Aaahhhhhh….Its impossible….I have never seen it never utilized it ..how can i.. yes but I have capability to convenience customer though I haven’t  Utilized it …” True Salesmanship J”

And How much % this “making of a sale” will individually or contributed generate sales ?…Can’t Say. May be our sales guys are not proper… (In reality, sales guys are the most smartest guys in any of the organization).

It’s time for thinking…and changing. Let’s  make it the Lean Way…change “Re’s with Do’s

  • Do we are really addressing customer problems, completely?
  • Have we minimized cost of consumption (Price+ Time+Hassle)?
  • Do we provide exactly what customer wants?
  • Do we deliver value where customer wants?
  • Do we supply value where customer wants?

Remember, first sale to a customer could be important but it is the second sale that matters the most. Second sale will happen only if customer the is satisfied. Maximum value and minimized organizational waste is key to customer satisfaction. These are the only things that make a sale, make a customer buy, make it a competitive.

Guest Post Contributed by Meghshyam Gholap, Lean Sales Specialist

Lessons on Pricing for Product Startups – Consumer and Enterprise!

Since the time Philip Kotler wrote his valuable tome on Marketing, technology has evolved so much that new pricing models like Freemium pricing are possible for both Consumer-oriented and Enterprise-oriented product startups. In addition, Free Trial pricing models and conversion to paid ones are common in both. In a price-conscious society like India, pricing can mean all the difference between a successful company and one that is not!

What have been some valuable lessons learned by companies in the recent past using all of these pricing models? If you were a product startup, what would be some of the pitfalls to watch out for?

Main lessons from using a Freemium Pricing Model for Consumer Internet Businesses

First, here are a few YouTube videos of Drew Houston presenting DropBox’s use of Freemium pricing with consumers, the lessons they have learned, and the pitfalls they encountered.

  • Use of SEO for lining up free users is very expensive
  • Affiliate Marketing is also expensive and does not work very well
  • Make sure that there are enough Paid Users that can support Free Users and you can still make money! Make sure that the Long Term Value (LTV) of Paid Users > Customer Acquisition Costs (CAC) of all users. Otherwise, the more users you line up, the more you lose!
  • Build as many tools that help your free and paid users do viral and word of mouth marketing for you as you are building features!
  • Once you have given something for free, it is very difficult to take it back! But it can be done, as the videos show!

Drew Houston : Freemium for Consumer Internet Businesses, Part 1

Drew Houston: Freemium for Consumer Internet Businesses, Part 2

Drew Houston: Freemium for Consumer Internet Businesses, Part 3

Main lessons from using a Freemium Pricing Model for Enterrprise Businesses

First here are a couple of YouTube videos of Aaron Levie presenting Box.Net’s use of Freemium pricing with an enterprise product, the lessons they have learned, and the pitfalls they encountered. Their product is an enterprise collaborative portal that competes with Microsoft Sharepoint Portal but is hosted by Box.Net.

  • Tomorrow’s Enterprise decisions are made by today’s free users. So keep them happy! They are your marketers inside the company.
  • Sell enterprise freemium models to end users, not IT.
  • Unlike other models, Inside Sales will be taking calls from already existing free users – no need to prospect them. They come already qualified!
  • Conversion is key and is harder in enterprise freemium. This is purely because of the sheer larger numbers in the consumer space as compared to enterprises.
  • Understanding the difference between a “Free Trial” customer and a “Freemium” customer! Freemium customers stay on long after Free Trial customers are gone because their trial period ran out!

Aaron Levie: Freemium and the Enterprise, Part 1

Aaron Levie: Freemium and the Enterprise, Part 2

Dumb Pricing Mistakes

Here is an interesting video on dumb mistakes that people make in pricing, especially multiple tiers with different sets of features. And how to fix them!

Pricing Strategies: The dumb pricing mistake people make (and how to fix it)

Price is what you pay. Value is what you get – Warren Buffett

 

#FoundersMeet 3 – Collective learning of 20 Early Stage Startups

Background – I was fortunate to be invited for the #FoundersMeet 2; informal get-together of 7 startup founders last year. This time around AnirudhSidNischalDeven and I suggested to move it beyond our circle and extend it to 20 startups to come together and share our small success stories, failures and challenges. We also wanted to create a strong connect for ‘Mumbai-Pune Start-up Ecosystem’ which sort of never existed.

The 3rd #FoundersMeet happened in Mumbai on Wednesday 23rd Jan 2013 (a working day)., was expected to go on for about 7 hours, the interaction continued for 13.5 hours (yes!) with some amazing insights discussed and shared. I’m sharing this post on behalf of all the startups (& their founders) who participated.

Selling a SaaS Product:

  • International Customers are more inclined towards using self-service products. Indian counterparts expect hand holding and need assurance of customer service at arm’s length even when not required.
  • Customers in India will insist even on customizing a standard SaaS product. This tends to be service-model trap, best avoided.
  • As long as the user-proposition communicated during sales pitch or on the product is fulfilled, International customers are satisfied. They will switch the product fast if they find another product delivering more value. On other hand, Indian customers take time to switch product if a good relationship is established.
  • If a competitor is offering a product for free, users will not like to pay you for that product.
  • Sell the product to the poster-boys of the industry, rest will follow by themselves. 

Product Pricing:

  • There is a disproportionate value in the word ‘Free’. Use it whenever you can.
  • Over 90% of users will sign-up on the Free plan. When they move to the premium plan, they are most likely to use the plan that has the lowest value. Ensure that this low value plan has a disproportionate value for its price. That makes customers love you instantly.
  • When someone is making money because of your product, make sure you are making money out of it too.
  • Positioning your product / business is important. It can either be in Income side or Expense side. Always pitch / present your product on income side – “we help you generate money / your earnings will increase / your savings will multiply.”

Up-selling Product:

  • Acquire with freemium plans. Ensure enough hooks are in place that leads the customer to purchase the product post the free period or upgrade to the next paid plan.

Identifying Product Drivers:

  • A SaaS based product will not be driven by technical people, its driven by functional people. Build a product that can be installed by techies in less than 5 minutes, and can be driven by functional people without interference of tech people.
  • Sell the product to decision makers. Never pitch any product to a tech person. The tech person will always think that he can build it by himself.

User Acquisition Hacks:

  • For B2C products: Sell traction of existing users to new users. Create a feel that – Yes, there are people here, you’re not alone. That gives new users confidence about the product.
    Example – In Mumbai when you see 3 Vadapav stalls on a street, unknowingly you will go towards one that has maximum people eating and buy from there.
  • For B2C products: Show activity. Existing activities drive more activities.
    Example – IRCTC, startup folks and early adopters think the platform sucks and fails whiles booking; common people think of IRCTC to be a big corporation that there is always high demand. That leads to perception of credibility for IRCTC.
  • Use Associations for Endorsements – IRCTC mentions – ‘A Government of India Enterprise’. This is a big endorsement for IRCTC and brings credibility to it.
  • Bounce Rate Reduction – A transactional consumer site was featured in leading newspapers. When they mentioned ‘As seen on Newspaper A, B and C’ on their homepage – it boosted its credibility and reduced the bounce rate.
  • Social Proof for User Acquisition – The Facebook widget that displays people who have liked the brand also builds credibility.
  • Real People – A SaaS based startup focusing on product for Chartered Accountant features a local/prominent CA on its homepage. That quickly build credibility for itself in eyes other CAs. It was easy to acquire more customers.
  • Investor Hack – For SaaS startups, whenever any VC reaches out to you, get them to introduce to its portfolio companies. Its quickest way to demonstrate more traction and more importantly to add new customers.
  • Physical World – Example., Printed Coupons redeemed at Restaurants are social proofs in real world. Makes other users curious on how did a customer get discount / where did he get the redemption coupon from.

Ecommerce:

  • Thoughts on heavy discounting in current Ecommerce business in India, its like ‘Selling a Rs.100 note for Rs. 90′.
  • Potential in disrupting offline business is huge. All online businesses are not even 1% of the offline businesses.
  • Offline products are indeed cheaper than online. Consumers researching online and transacting offline is big. This market is ripe for disruption.
  • Ecommerce players are now less focused on doing marketing campaigns, but more focused on increasing conversion ratios of existing traffic.

User Experience:

  • UI is ‘relative’. Focus on User Experience.
  • Cleartrip is loved by all of us; but its clearly MakeMyTrip / Yatra that works with masses.
  • Make the product work 100% of time for what you promise.

Entrepreneurship:

  • Don’t fall in love with your product. Fall in love with being successful.
  • Things that work in west don’t work in India. Specially with funding and investments. Currency for investment in India is not traction, its revenue.
  • Be a salesman. Never miss a opportunity to make noise about your product.
  • Don’t focus on a niche market, there are very high chances of failure. Instead focus on a large market opportunity, its more likely to find success here.
  • Notice early signs if things are not going your way. Pivot fast.

Product Distribution:

  • SaaS products: Explore opportunities to integrate with large platform players – Domain Cpanels, or ecosystem creators like Shopify, BigCommerce, etc.
  • SaaS products: Label your widgets – ‘Powered by You’. They are most valuable for Inbound leads.

Product Scaling:

  • Don’t just design products for scale / growth; also ensure you design the business model for scale.

Essential Traits of Consumer Product:

  • Curiosity. Rely on Curiosity – (Example LinkedIn – 2 people have seen your profile today).
  • Build the – Theory of Reciprocation into your product.
  • Gamify some features, let users do free marketing for you before unlocking information. (Example – Tweet about something to show details).
  • Understand show-off value in your product. People love to show off on Twitter & Facebook. Capture such points to your product.

Social Media Marketing:

  • Twitter links have a CTR of 0.5% to 0.8%. Customer acquisition here happens in scale. Spend energy wisely.
  • Don’t spend time on talking to random folks on Twitter based on their conversations. Extremely time consuming and most unlikely to convert.
  • Facebook advertising does not lead to conversion. Its best suited for brand building.
  • Facebook Contests that involve sharing real pictures of users online brings lot of credibility to brand.

Competition:

  • Once a user has signed up for the product; make sure it works it. Don’t bother about competition. He has taken pain to signup to your product, make the promise work.
  • You’re the only one who know about your competitors; not your customers.
  • Many SaaS verticals are getting crowded to an extent that price remains only factor to decide. Only the ones that are able to innovate will survive.

Visibility:

  • Founders should be visible on Social Media. Talk about the product and should be able to convince their followers about their passion. Only passion attracts initial traction.

Market Penetration:

  • If you are doing something innovative (either B2C or B2B) – you will need to spend good amount of time on educating your users / customers. Its easy to get frustrated in this loop.

Content Focus:

  • Don’t get carried away by ‘Content Marketing’ or ‘Content Sharing’.
  • Building products that have content plays is difficult – content creators are few and content sharers are in plenty (Usually 1% to 99%)
  • Look for plays that involves sharing of content already created.

Building Relationships:

  • B2B: Build great relationships with your marquee customers. Keep them educated on new initiatives, new market dynamics and help them monetize better.
  • B2C: Continuously stay connected with your early adopters and take feedback from them. Keep them informed of new updates, they’ll love you. Whenever any suggestion is considered, incorporated into the product – communicate to users.

Driving Engagement:

  • Build features that would enable discovery of relevant / contextual information – that leads to higher engagement on the product.
  • Keep users involved… the trick is dashboard views. They create the “I’m in control” feeling for users.

Search Engine Optimization:

  • Figure out what you are optimizing for & the competition on that. Example., if you are trying to optimize now for ‘Apple iPhone’ – you would be the millionth website trying to do that. Get your own niche, it works best.

Mobile Apps:

  • Discovery of mobile apps is biggest challenge for them. Notice that many apps are trying a generic name for better discovery while users are searching for any other app.
  • Integrate app with key functions of phone. For example, on Android – phone book integration, and so on.
  • There are many hurdles in mobile app development cycle, best to understand from multiple startups who have built mobile apps earlier.
  • App Ratings matters, a big consideration factor for user to download the app. Get the initial ratings by distributing the app between family & friends.

PR:

  • A press release in India goes not get you much traffic. Its great channel for visibility, but don’t depend too much on this channel.
  • International Blogs & Coverage had a higher conversion ratio for products. International users give a try to product, sign-up, explore and use it.

Mobile Advertising:

  • Despite all the hype, Mobile Advertising is still considered as experimental budget.
  • Mobile Industry – one cannot be stuck in a region or one product for more than 18 months. Fast innovation required.

Venture Capital:

  • Stop chasing VCs or attending events that have VC meets or Demo Days. Hardly any investments happens that way.
  • A VC is most likely to invest in your startup when he is chasing you.
  • Indian VCs are yet to understand product driven consumer web-plays despite traction. Skip them and move to the west, it also brings lot of traction.

Biggest Learning of #FoundersMeet: Keep Plumbing. (Those who were present would understand this!)

Note: Some of these thoughts/hacks listed above may sound very generic since we have decided not to mention the context / startup involved. Providing too much information in public domain would not be right for startups who participated. You can connect with any of them directly, the founders would be glad to help you.

#FoundersMeet 3 Participating founders:  AnirudhDevenNishcalSiddharthKunalSahil,PravinKulinSameerTalvinderGargi,
GarimaShekharAvleshRohanSushrutSarangRaxit,NoelSoumNitinRonakPranay,
AnnkurDivyanshu

Many thanks to all startups who participated in the #FoundersMeet 3. Thanks to Nischal, Deven, Anirudh and Sid for reading/editing the draft of this post. Special Thanks to the wonderful folks at The Playce (a great co-working place for startups), Mumbai for hosting us.

Stay tuned for the next #FoundersMeet 4!

Q&A with Communication Platform Waybeo Technology’s CEO

Waybeo Technology Solutions was launched in December 2009 and was selected by Nasscom as one of the top 15 emerging, innovative companies in India in 2012. Its product, BounzD, is a global inbound communication platform enabling instant voice assistance to customers using a variety of mobile devices. In this interview, CEO Bushair AP discusses aspects of staying focused in the journey of product development. This article is brought to SandHill readers in partnership with ProductNation  

SandHill.com: What was the vision you originally had for your company? 

Bushair AP: We are a young team who is a part of a movement to change how the world communicates in the new age. Our team was formed out of our never-ending passion for creativity and social contribution. We all were fascinated by the revolutions in the communication sector. Our first attempt was a global group-messaging platform, which we developed for our early European customers. This was much before we formally launched Waybeo as a company. This opportunity opened up our vision to create products that we believe will attract millions in the future.

BounzD is a stepping-stone to achieve our vision of a well-connected world without any barriers like cost and geography. Once integrated with an enterprise’s online channels, end customers would be able to connect businesses with just an Internet connection without being charged across the world.

We work with large-scale and midsize enterprises in India and abroad that have online channels as a major way of customer acquisition. We handle their voice communications with potential customers and provide business insights and analytics. Our global plan is in beta stage and releasing this month. Waybeo is based in Trivandrum with offices in Mumbai, Delhi and California.

SandHill.com: Is there a story behind your company name? 

Bushair AP: The name Waybeo was derived out of our ambition of going way beyond by exploring an inspiring way of entrepreneurship.

SandHill.com: What differentiation and business value does BounzD provide to your customers? 

Bushair AP: We connect business and potential customers across the world within seconds. Besides being cost free, we have made it easier to connect with a business located in any part of the world. Our product has helped our customers improve their customer acquisition, sales cycle and cost of sale.

We have helped various companies in industries such as hospitality and realty to reduce abandoned calls by 30 percent and achieve an increase in online visibility. Many of the large enterprises in India have told us that they “felt” their Web presence after taking our services. In the hospitality sector, we have reduced contact center cost-to-sales ratio in a drastic way. And the business insights we provide though our analytics has helped various realty segments to plan contact sector operations and customer support services.

SandHill.com: How did you determine the right pricing for your product? 

Bushair AP: We reached out to a limited number of customers with a cost-plus-margin model. From limited early innovators, we moved to value-based pricing, which had improved profitability. The business dynamics of our customer segment had to be learned during this engagement with early innovators to have a better pricing. The key realization of how much value we create for our customers had to be quantified during this period. Value-based pricing involves understanding of business dynamics of a customer’s model, customer revenue generation checkpoints and behavior of end customers.

Read the complete article at Sandhill.com

Are Product Managers Future Entrepreneurs?

Prof. Rahul Abhyankar, Director of ICPM Programs at the Institute of Product Leadership summarized it well in his message to the Graduating Class, “Product Management is more of a mindset change merely skillset”

Product Management has many definitions but most experts will agree that its essentially the art & science of delivering delighting solutions to real market problems and doing it rather predictably.

So if a Product Manager is supposed to
1. Get Customer Insights
2. Validate a proposed solution
3. Develop a Business/Monetization Model
4. Develop specifications/requirements for teams to build a delighting solution
5. Help launch and figure out the GoToMarket Strategy

how is it different from what an entrepreneur ends up doing?!

Here is my take on how Product Managers need slightly different skills than a startup entrepreneur –

a. Leadership Skills – Conflict management, stakeholder management, influence building. Product Managers have to influence multiple stake holders for decision making, leadership skills are more critical.

b. Internal vs External – Product Managers have to spend more time internal to the company compared to an entrepreneur who might be completely customer/market focused (funded startups have Boards to answer as well but time investments are lower)

c. Plumber vs Oil Digger – As a Product Manager you have potentially lots of resources that one needs to be aware of and know how to leverage (existing customers, brand, sales force, budgets etc.). So the key thing here is to “connect” the right pipes in the organization so oil falls in your bucket as opposed to dig for oil (find early adopters, investors etc.)

d. Risk Appetite– Emotionally a Product Manager might be less attached to the business as personal wealth is not at stake (reputation is on the line though!). A good product manager should have the right passion for the product and a good entrepreneur knows when to quit and pivot based on market feedback!

While there are differences in skillsets, the end goal for both seems to be aligned – delivering value.

So is it fair at the end to say that Product Managers are Future Entrepreneurs?

We will be asking this question to 10+ senior product industry veterans on Jan 30th at the Graduation Party for ICPM Class of Fall 2012. Come grab a beer with them if you are in Bangalore!

Bizosys Technologies’ Tools for Simplifying Software Development

Bizosys Technologies, launched in January 2009 in Bangalore, India, is an award winning, India-based software engineering company that has developed several tools that are available free to use online or as open-source software with downloadable source code. One of the most significant tools is HSearch, a real-time Big Data search engine for Hadoop. In this interview, Sridhar Dhulipala, co-founder and director – solutions, discusses his company’s tools and also shares lessons learned in the software development journey. This article is brought to SandHill readers in partnership with ProductNation.  

SandHill.com: What was your vision; what inspired you to launch Bizosys? 

Sridhar Dhulipala: Bizosys was born out of a question and not out of a smart business plan. The question we had was: how can one simplify software development? This translated into an engineering quest where Bizosys founders were consumed in research for the first two years, entirely self-funded, thanks to the low capex model afforded by cloud infrastructure.

The three co-founders at Bizosys met during their careers at Infosys in Bangalore and decided to start Bizosys. Bizosys is self-funded and has had no sustained mentor in a formal sense — but a mentor would surely have helped from a go-to-market perspective.

We now provide IT services for enterprise and SMBs, mostly around Big Data, search and analytics, IT performance engineering, new application development targeting existing on-premises deployments or cloud architecture, addressing existing application technology stacks or emerging NoSQL technologies such as Hadoop.

Our tools are now accessed by users from over 100 countries globally. In the longer run, evangelizing our products and having vibrant user communities is a desirable goal.

SandHill.com: Is there a story behind your company name? 

Sridhar Dhulipala: The idea behind Bizosys is “business operating system.” As our quest was about simplifying software development, the application of this was to develop a business operating system that is easy to build, robust, scalable and especially intended for frequently changing, rapid deploy, long tail of applications. 

SandHill.com: Please describe the tools your company has developed. 

Sridhar Dhulipala: Bizosys has developed several tools that are available free to use online or as open-source software with downloadable source code. 10Screens is an online high-fidelity prototyping and requirements collaboration tool for remote teams. It’s free and has close to 4,000 registered users spanning more than 120 countries. HSearch is our open-source Big Data search engine with real-time capabilities on Hadoop and it has had over 2,200 downloads by users in more than 80 countries. It includes a kids-safe search engine for YouTube videos. 1line is a server-side backend.

They are ready to install and use as shrink-wrapped, off-the-shelf software. They are also available as frameworks that are compiled with custom applications. As a third option, we offer our products and frameworks as a service via robust APIs. Our tools are backed by email support today.

Read the complete interview at Sandhill.com

5 questions for every product marketing team

When Girish Mathrubootham, CEO, Freshdesk) hired yours truly, a complete novice straight out of B-School, I was Freshdesk’s employee no. 8, and we operated out of a nondescript location deep in south Chennai, from two small rooms behind a quaint Catholic church. Painted in our company’s signature teal color and equipped with an internet connection that had a mind of its own, our old office was for me the ultimate symbol of the true entrepreneur – spare, utilitarian and with a contagious energy that infected everyone.It was then that G, as we call the boss, told me to put my Kotler away and learn by doing, rather than falling into the trap MBAs usually fall into, of analyzing everything but failing to execute even a single one.I tried to do that, and learned a lot from a world class team of marketers along the way. Our marketing has received some praise, and though we’re light years away from where we want to be, I’d love to share a few things with the product community.Here are five questions for product marketers like me –

Are you telling a great story?

The answer should be a resounding yes. If not, well, you should be. A technology product’s website is its showroom, and like showroom space is gold for the retailer, so is our website. And this is where we need to get our story across. 
We humans understand and assimilate stories much more easily than we do disparate facts. It’s just how we are. And that is why, to make it easy for the customer to understand our product offering, to digest it, there needs to be a story, told in a simple way, as clearly as possible, with a definite call to action. For tips and techniques you can use, here’s a post from Jonah Sachs, author of ‘The Storytelling Wars’. The book itself is quite good, and I highly recommend it.

 

Is the language perfect, the communication flawless?

You should be saying yes even before you read the question completely. As product marketers, more often than not, our target market is international, and there can be no compromise on grammar and language. The writing needs to be top drawer. Full stop. In fact, this was the reason I got the chance to become a product marketer in the first place. G did not hire me because of my MBA degree, G hired me because he judged me to be a good writer and because I was able to get a point across. 
When we at Freshdesk write copy for our site and content for our blog, there is great emphasis on grammatical accuracy and narrative tone. None of us is Shakespeare of course, but selling to respected companies abroad, we can’t afford to drop the ball on this – the very brand is at stake.

 

Is more time being spent on perfecting things than on getting stuff out?

This question is specifically for content marketers like me. The desirable answer is of course no, but if your answer is yes, then rejoice. You now have a chance to simplify your content delivery stream and it’s going to give you great results. 
What you need to do is this – don’t keep reviewing and perfecting the content you write or the infographics you make or the SEO pages you craft. Just get them out. Nothing is going to be absolutely perfect. Even Beethoven thought his symphonies were flawed. After a point, the difference between good enough and perfect is so negligible you’ll need a microscope to find out. Something ‘good enough’ that’s out there and garnering eyeballs always, always, trumps that ‘perfect’ thing which will take another week. 
Don’t ‘review’ over and over again. Just get it out.

 

Are there clear strategies for social, content & customer service?

Yes, you need them. Just so every employee knows what’s going on and what the organization’s outlook is. At Freshdesk, being a customer support company ourselves, our service is our brand. Every single customer of ours is treated with respect and the questions our support and sales teams ask them, boil down to roughly this – what problem of yours can we solve today? 
This is ingrained in the way we do things and it’s now in our very DNA. Our customer service strategy is clear – whatever we can do for him/her, we will. This clarity is very important. Because when different teams talk to customers and prospects, this consistency will become your brand, and then reinforce itself. This is exactly how a brand is built. Same with your content and social strategy. The key word is consistency. Just remember that with every piece of content and tweet and Facebook post you put out there, your brand is being constructed, bit by bit.

 

Are new things being tried out, and are the results being recorded?

Yes, yes and yes. If A/B testing is not (at least) a weekly activity, you are doing something wrong. You should be constantly trying out new avenues for growth and new platforms for attracting customers. A few will work, many will not. Don’t worry. This isn’t sunk cost, not at all. Write down the results and move on. This way after a point of time, you know which channels to invest in and which channels to avoid. The data you collect during all this will give you the answers you need to the channel-ROI question.
And in the age of newer platforms and channels almost every month, if you continuously try new things – you might actually be the first movers into Klondike! Give yourself that chance.

Mindmaps for Product Startups!

In a product startup you may need to deal with lots of information about your own product features, your market, your competition, your competition’s product features, results of internal brainstorming sessions you may conduct or information about who you can partner with for various aspects of your business.

Mind-maps provide a great way of organizing all the information you gather or generate internally, and create documents or pictures that capture the relationships between them precisely. Most importantly, it can help convey the same concepts to your investors, co-founders, colleagues, employees and partners. It can help you organize mentally for your own use or convey a large amount of information to others in a short amount of time.

Wikipedia’s definition:

A mind map is a diagram used to visually outline information. A mind map is often created around a single word or text, placed in the center, to which associated ideas, words and concepts are added. Major categories radiate from a central node, and lesser categories are sub-branches of larger branches. Categories can represent words, ideas, tasks, or other items related to a central key word or idea.

Typical ways you can use MindMaps in Product Startups:

  • Analysis of the Market: How does the market you are looking at addressing organized? Mobile devices could be tablets, smartphones and feature phones. Tablets could be smaller or larger. Within each you could have iOS and Android Devices. Within Android devices you could have different versions supported by different devices, and so on. All of these branches could be captured effectively in a mind map.
  • Product Ideas Generation – What are all the different product ideas you could consider initially and in an on-going basis. How are they organized with respect to the various products and versions that you are already producing or planning to produce?
  • Generation and Organization of Product Feature Groups and Ideas – Very useful for product managers modeling existing feature groups and features, new features generated and where they might fit in.
  •  Analysis of the Competition: Competition in the market is not always straightforward. Competitors may offer products and services that may be in a related market, overlapping markets or completely unrelated markets. Competitors may be offering a service that may compete with your product. All these nuances can be captured effectively in branches off branches.
  • Analysis of Pricing Models:  If you considering different pricing models – One-time licensing vs Subscriptions, Annual or Monthly, etc., you could capture all the different variations in mind maps.

There might be plenty more uses for mindmaps once you get comfortable with what it does and how it can be used. Some of the Mind Mapping tools come up with ways of annotating each node with additional notes that can pop up once you hover over a node in the mind map with the mouse or a pointer. This can come in handy in naming each node with a short name and including more descriptions in the additional notes.

Mind mapping can come in very handy at the start-up stage even before you have a plan for your business. When you are doing your preliminary research or putting together your business plan later on. Or when you are already operating and your product management takes on a formal function!

There is a huge selection of Open Source and Commercial Mind Mapping Software that you can use – more details here in Wikipedia.

I have had very good luck with the Open Source version of FreeMind. It allows me to create mindmaps in their proprietary format and send them to others who have the same software (.mm format). For others who may not have FreeMind, I export the mind maps to PDF formats and send them alongYou can check out downloading FreeMind available for various Operating Systems and playing with it here.

Here are a few examples of Mind Maps I created using Free Mind. These are PDF versions of two mind maps I created when I read two interesting books sometime ago:

Jennifer Aaker’s Book The DragonFly Effect

Designing Brand Identity – Alina Wheeler

 A Picture is worth a Thousand Words! – Anonymous

 

Design-Led Software Engineering Improves User Experience

Editor’s note: Focus on user experience now shows up in numerous surveys as a major determinant of success in software product sales. We interviewed the co-founders of software development provider Clarice Technologies: Sandeep Chawda, who is also CEO, and Shashank Deshpande, who is also president. Between them they have more than two decades of experience in user-centric design (especially at Symantec/VERITAS) and now lead Clarice Technologies in design-led innovation for Clarice’s software customers. 

SandHill.com: Please explain what you mean by design-led innovation in software development. 

Shashank Deshpande: Design-led innovation is to understand users and their needs to come up with a design that is usable and consumable and then to apply technology innovation to translate it to a user-centric product. It is about providing an optimal balance of design and technology in the process of product development to ensure intuitive and high-performance products. More often than not we see that products are over-designed or over-engineered, and neither is good for consumers and end users. A product that really delights the customer has a good balance between design and technology.

SandHill.com: What causes developers to over-design or over-engineer? 

Sandeep Chawda: It’s caused by the lack of sensitivity of one aspect or the other. We seldom see companies with an ecosystem that has the right mix of designers and technology engineers. If the product is designed without considering various technology aspects, that will cause the product to be over-designed. There are several design studios where designers take a flight of fancy in the product design without really considering whether or not that can be meaningfully engineered.

And the same applies for the engineering side. Many technology companies try to build the product without having a meaningful information architecture in how product functionality is presented. This results in a product that won’t be exposed to the users properly and they won’t be aware of its key functionality, or they may be aware of it but will tend not to use it.

SandHill.com: What do you do differently in design-led engineering to avoid these problems? 

Shashank Deshpande: We do up-front design of the complete product without writing a single line of code. We come up with “product storyboard,” which is a pixel-level detailed mockup of the key screens of the product, and we tie them together so as to mimic the complete product. All this is done without writing a single line of code because changing pixels is an order of magnitude easier than changing code.

These mockups are then used by multiple stakeholders of the product in a very effective manner. Product Management can use it for validating the product functionality. Sales can use it for talking to customers about the product roadmap and what is going to come. And the storyboard acts as refined requirement specifications for the engineering group to go ahead and build the product.

We use this process iteratively when developing software products for our customers to ensure there is a heavy emphasis and high priority on the user-experience angle.

Read the complete post at Sandhill.com

Aadhaar and the 7 principles of Product Management

Sanjay Jain, Entrepreneur in Residence, Khosla Labs spoke at the IPMA 2nd annual event. The Unique Identification Authority of India (UIDAI) is an agency responsible for implementing the AADHAAR scheme, a unique identification project. It was established in February 2009, with an aim to provide a unique identification number to all Indians, by eliminating duplicate and fake identities. Biometrics features are selected to be the primary mechanism for ensuring uniqueness.

The primary reason for the UID project was to establish the bona fide identity of a person. Lack of an identity proof often excludes people from many facilities and formal systems in society such as opening a bank account or access to public distribution system (PDS).  In most cases the rural poor find it difficult to even produce birth records to prove their identity even to claim their (legitimate) privileges.

Sanjay Jain who spoke at the IPMA second annual event which was held on the 8th of December, was the chief product manager for this project.  He spoke about 7 principles of Product Management and mapped it to Aadhaar, the ambitious Government Project.

Below is an excerpt from the presentation where Sanjay Jain took the 7 Principles of Product Management elucidated by Deep Nishar (at the NASSCOM Product Conclave earlier this year) and looked at Aadhaar through that lens:

The 7 Principles of Product bliss:

  1. Know thy User
  2. Simplicity is a feature
  3. Embrace Constraints
  4. Data is your guide
  5. Innovation is not instant
  6. Adapt
  7. Manifest Destiny

Know thy user: Aadhaar has a process called ‘Know Your Resident’ which is about proving the identity of a resident of India. So it has information like their name, finger print, gender, date of birth, where they live, who is their parents etc. which helps knowing the resident intimately through the data collected.

Simplicity is a Feature:  What could be simpler than one person – one Aadhaar Id. The principle that Biometrics doesn’t change even with time and they are unique to a person is the basis for issuing Aadhaar.
The biometric of a person – impression of all the 10 fingers and the iris scan are the authentication or the proof of identity. There is no need for an

Aadhaar card, the 12 digit identification number and the biometric of the person are the authentication.
Embrace Constraints: There were many constraints; public funds were used so the accountability was to public as the policies and principles were sacrosanct. So a bunch of architectural principles were defined to guide the project and they were not to be violated. Some of them are:

  • To use open source technologies where ever prudent
  • The decision not to lock-in any vendor
  • Performance matrices are made public
  • Strong end-to-end security was ensured

A committee was put in place to take decisions. First data definition standards and biometric data standards were created and a broad concurrence from across the government was obtained to implement the same.

Data is your Guide: A public portal was created which gives complete visibility and transparency to anybody at any time, satisfying RTI norms.  A person who has applied for Aadhaar can check status on the UIDAI website by entering his/her 14 digit enrollment id.

The UIDAI being a part of the Central government agency works with the partners whom the state government outsources the work to; they are 3 levels away from central body, so everybody in the chain gets complete visibility to all information. So the processes are standard and details of contracts are available on the partner portal. The operators had to go through rigorous training and certification before they were activated.
Innovation is not instant: Innovation takes time. Central identity repository (CIDR) is the repository where all the identity data pertaining to Biometric subsystem, Demographic data, Business analytics, Infrastructure management, Application servers etc. resides.

The attempt is to build the world’s largest biometric database, India’s current population is 1.21 billion and the UID scheme aims to cover all the residents. No country has attempted an identification and verification system on this massive scale.

The method adopted is ‘the best fingerprint technology’, the resident provides all 10 fingerprints, 2 best finger prints are taken and the success rate is 95%.

Adapt: Competition brought in a drop in prices; for example when the project started the price of the fingerprint scanners, like the ones used in the US immigration, was 5000 USD; it came down to INR 25,000.

Manifest Destiny:
To take up a project of this magnitude needed conviction – One needs to believe one can do it, believe in success and work backwards.

Contributed by Mangal D Karnad, Tally Solutions

Usability Review of @Bubbles – A new kind of mail service

In a startup, the design is usually an afterthought after the more important challenges of business and technology are solved. Which means by then the design is more like a band aid or a lipstick on the proverbial pig. Probably the main reason why products here still lack that world-class feel, even though they are better in terms of features and performance.

A successful product usually has the right blend of usefulness, ease-of-use and engagement or emotional connect through aesthetics. For example, Facebook might score high on each of the three attribute, while a game like Grand Theft Auto may deliberately keep the ease-of-use difficult. Each of these attributes should be part of the product roadmap at the onset. By how much should you dial up or down each attribute or in other words what is the overall design vision? And who will be responsible to achieve this vision?

We feature the first of several quick audits to get a conversation started around the importance of design when you are a startup. We did a quick review of @Bubbles, a six month old startup trying to re-imagine email by bringing it closer to the art of letter writing from the good old days. It enables tools for your creative expressions, allowing you to scribble your thoughts, stick photos, sketch cartoons, draw diagrams, and attach sticky notes to your email as you would do on a physical letter.

We evaluated it on 4 key user experience parameters.

How well does it COMMUNICATE to users?

 

 

 

To reduce user’s memory load, it is important to use terms & language that connects to their existing mental model. Once you have adopted a mental model or a metaphor, then try to be consistent.

  1. Terms like “Open Letter”, “Direct letters” are not commonly used in context of letter or email writing and hence can lead to different interpretation. It also adds to the learning time for the user.
  2. Similarly, “No Posts” and “100% Spam free inbox” violate the mental model of letter writing. Either use a “letter” or “email” metaphor but use it consistently.

How easy is it to NAVIGATE?

  Ease of use is vital. The user should always be in control and take the intended direction to perform a particular task. To be able to do this, it is essential that the user understands the flow of screens or sequence of actions.

  1. The incoming and the outgoing mails have the same look and feel, which leads to some confusion. The status of the site or where you are at a given point is not well communicated.
  2. Same page for public & personal letters – The sending route should be selected after the letter has been written. There could be multiple paths to doing this too.

How easy is it to INTERACT?

The information structure should make relevant connections between different pieces information and tools (features) to enable user to achieve desired goals.

  1. Editing tools for the letter are scattered all over the page. A fixed layout for the toolbar would make it easy to use. Some drawing tools like – copy, paste, resize, rotate, etc could be integrated at one place to create a seamless experience.
  2. Every selection or user action should be followed by an appropriate feedback. For example, when a user selects a Pen tools, there is no feedback that it has been selected.

Does it create the right EXPERIENCE?

Overall, it is about experience.

  1. Sent mail is a personal letter as well as a promotional letter for Bubbles, so it should be designed so as to attract more customers, who are not currently on Bubbles.
  2. Keyless Login creates a good experience but the learning curve should not be high.

Undoubtedly, Bubbles is a much better designed product than most. There is a design sensibility with some effort and thought behind each screen, icon and color palette. However, it seems that though there was an emphasis on graphic design (engagement or aesthetics), it could still be improved significantly with some thought on interaction design (usability).

5 Key Considerations for Platform Approach

Platform mean different things to different people depending on who you ask. It is not just related to software or computer hardware industry but is also very relevant and prevalent in other industries also. It is an entity that bring things together, mask complexities, is a enabler to build/create on top of it, help foster innovation and is a ecosystem enabler. Over the period governments, companies and individuals have used it to energize economy, create a long term competitive advantage, growth opportunities, etc.   In software context some relevant examples are operating systems, virtual machines, Apple iTune, App Stores,  Google Apps, IBM Websphere, Programming Tools, Database platforms, Cloud Platforms (IAAS, PAAS) and so on. Many organizations have leveraged these technology platforms to created niche, domain and vertical market platforms for their market segments like ERP, CRM, Data Quality, Financial and others. Advent of new technology platforms bring opportunities to create platforms to solve current business problems in a new way and also solve new business as well as consumers problem.

Studies suggest  accelerating change in the rate of technological progress throughout history, which may suggest faster and more profound change in the future. If you as an entrepreneur is considering solving customer problem and is interested in taking a platform route, you must consider below mentioned aspects:

  1. It has to be sticky: Build a portfolio of product and solutions around your platform. Create connectors to complimentary and supplementary products, solutions and platforms to both competitors and partners. API and a framework approach is essential to be able to create communities which make your platform sticky with your customer/consumers. Why innovate alone?
  2. Long term (2 to 5 years) prospective: Platform approach is suited when you are sure of building a portfolio of product and solutions around the platform. Take a close look at your current target customer segment and also possible future customers. Also review technology trends, prediction and its adoption in your target market segments. Also, don’t build technology platform, instead choose technology that is right for you. Remember, you are solving customer’s problem.
  3. Agile and Lean approach: Now that you have a set of product and solutions defined around platform, should you build it end to end? Absolutely no. Prioritize the product/solution that you would like to build on the platform. Now define and build the minimum viable product (MVP) workflow that you would take to your customer for feedback. The platform is built in agile fashion as the portfolio of  product and solutions are built.  A solid platform architecture, design constructs definition, right technology selection, generic interfaces, etc. and a skilled team is of paramount importance for success.
  4. Built solution for market not for a customer: Deeply understand the target market and their needs.  In the beginning you may be working with one customer, but don’t get carried away and implement customer specific features in the product/solution, instead focus on building a generic set of capabilities that can easily be consumed in customer environment. Remember, API and framework approach for stickiness with your product portfolio, with products found in customer environment and ability to extend base capabilities.
  5. UX based interaction design for consumer facing interfaces: People interacting with your system are important. Right. Your success depends on how people feel interacting with the system. Does it provide value? Is it easy to use? Is it pleasant to use? How do you draw users’ attention? How to communicate solution value to the users? How can I draw on users’ intuition to get them to the next step? and so on.

Why a degree of chaos is better than order

I can bet you are familiar with this one, but not its consequences, in product development: you’ve seen project managers in product development teams express frustration at not being able to keep the development on track, on time and on budget. I had earlier written about the kind of expectations people have of product development and its perils – but this problem of project management is worse. In response to delays, project managers begin to get even more hyper. They start asking for more detailed plans, better definitions of deliverables, tighter schedules, better time and resource utilization and more frequent reviews (ouch!). That’s natural. That’s what project managers are born to do. Except, in the product development context, this approach is just not applicable. It’s a great approach in manufacturing and service environments where assets are under performing and people need to tighten their process management. But in product development, this can all but kill the development.

Product development and shop floors are very different – to start with code being developed can be in several places at the same time, in the hands of different people, undergoing several changes (and becoming altogether new products!). This just can’t happen in a manufacturing scenario. A copper pipe being manufactured can only be at one place on the shop floor. A car being manufactured can only be at one point on the assembly belt.

The difference is crucial. And well worth appreciating. Product development managers can’t afford to have their teams ticking at 100% utilization. Not even at 90%. It can cause untold harm. In development, busy does not necessarily translate into productive. Reason? Nothing is predictable in product development (again, I hark back to my older post on the topic at https://pn.ispirt.in/the-weight-of-expectation/). Development thrives in chaos. No one is certain how long a task in development will require – or should take. Unlike in manufacturing and services, where there are well-set benchmarks for most processes, in development there are practically none. Teams should be given leeway to make unpredictable changes, and start from scratch. And starting from scratch does mean low people and process utilization.

Bringing order to development is futile. Okay, I’ll take that back and rephrase it a bit: Bringing order to development is not recommended. This is because the process of development has large variances and reducing those variances can take up considerable resources, adding to project costs. In a world of shrinking resources, that’s a trade-off few will opt for. Or am I in a minority in thinking this?

#PNMeetup – Delhi (15 December 2012) Pricing for Enterprise Sales

The event was kicked off by Arvind Jha starting out with a round of introductions. It was quickly realised that the community was well represented and people coming from Noida, Gurgaon and Delhi was heart warming to see. Arvind then went on to describe how diversity is important when you are running a business. Different regions, different customers and hence different pricing make it a much complex environment. It is in this scenario that choosing a good pricing model becomes important in accordance to your business model and scaling needs. Arvind then went on to invite Tushar from Saigun Technologies to share his thoughts and take the meet forward.

Tushar started out speaking on the relevancy or the need of pricing. The context here was clearly set when he announced that the discussion here is setting up ideas on enterprise pricing which is a whole different ball game as compared to consumer pricing. Factors like evaluation of potential customers, kind of money received from them, directing sales teams, consistency and setting a value to the offering brings in the need of pricing. He then went on to speak on the various challenges in enterprise pricing such as long decision cycles, decision matrix complexity and competition, no matter how good or new the idea is can never be neglected. A great example he shared was the case of Saigun’s HR product which is different to an HR manager and to a CEO. An HR manager would see it as tool which would reduce his work and a CEO would see it as an investment and in turn happily show a few pink slips to some of his HR managers. Tushar also spoke lengths and breadths on total cost of ownership of the product as well as the brand image when setting up your price. A cost is not just determined by the development cost but the service associated with it, the tenure of such a service is an important consideration. One cannot afford to give service away free. Brand becomes important in case when you have an established player in the market already. A SAP can price its product at 2 million but it is fairly practical to say that only SAP can. This is because of the trust and recognition it has built for all these years it has been in existence.

Tushar then spoke on the key parameters to a pricing strategy. Geographic focus and segregation of the offering based upon location always helps. The inclination of the pricing strategy to the company’s overall business strategy is another parameter one should look at. The case of virgin market and mature market were discussed to great detail by all participants. Tushar also shared that apart from his experiences the book written by Nagel on Strategy and Tactics of Pricing has helped him a lot. By this time the crowd appeared to really appreciate the thoughts of Tushar and his experiences. He then concluded with a short brief on the need to do discounting and how discounting eventually becomes a strategic view more than just being operational. He was applauded by all and then Arvind invited Tarun Anand from Semusi to take center-stage and share his thoughts on selling to enterprise customers, in his case, telecommunication service providers or telcos.

Tarun started off with his encounter with an Indian telco. His product offering took off on Nokia’s platform and with Middle-East customers. The product was well received and this is when Tarun decided to launch it in India too. The subsequent agreement with an India telco major pushed the product to India. However, moving forward it became clearer when the telco abruptly changed requirements and priced the product to almost 1/5th of its competition. There were cases of non-payments and violation of contract agreements with the telco as well. The rationale given here was that the product is new and there are not many takers for it. But when Tarun checked, the product had sufficient number of users as well as sufficient number of dropouts. It is here when it becomes important to choose a suitable pricing model, the two he suggested were full user pricing (FUP) and promotion pricing. In this case, eventually he rebranded his product and sold it through the app store which gave him a much better insight to the actual customers of his product.

After Tarun it was Prashant from Signals who was invited to take center stage. Tushar started describing pricing techniques for an app store. The question of whether the product should be transactional priced, free, in-app pricing or ad-based was put forth by him. The even bigger question that needs an answer first is to go free or to go paid for your product. This question really gets answered by a research on ‘when the user is actually ready to be monetised’. Tushar then went to describe the price decision matrix which was split across quadrants of short life span, long life span and instant realisation, realisation after a period of time. Games, Social network apps, Dropbox and VAS were examples spread across these quadrants. So the eventual decision is to place your product in one such category and accordingly accept the price model that comes with it. Another very critical talk by Tushar was on choosing a price point, the baseline (99 cents), the maxima ($1.20) or the median (between 99 cents and $1.20) for your product or app. If one goes by baseline, then the app store owner has no incentive to give your app the preference in his listing even if you have greater number of downloads. So he suggested that it is always good to keep your product priced at maxima and then slowly move towards baseline pricing depending upon the realisation value of the product. Tushar concluded his talk by adding some avoidance measures when choosing an advertisement based model.

It clocked 5:30 PM and refreshments followed in the form of tea and samosas along with flowering of ideas by everyone in regards to the overall feedback on the initiative and the format of the initiative, ways it should be carried out in the future. Finally everyone joined in to celebrate Avinash birthday and cut a cake which was the most pleasant surprise of the day. Sign of great things to come from this emerging community of product leaders.

Post Contributed by Charles Cherian

12 learnings from the launch of Institute of Product Leadership – Bschool for software techies in India

Seems only apt to summarize our 12 learning’s on 12-12-12

#1 – ‘Kitna detee hai’ ?

Maruti car runs a campaign in India around “keetna deti hai” (means in local language – how much mileage will i get in?). The first question on the applicant’s mind was – post program will I get a better pay or shift into a company of my dreams. Very few (23% of them to be precise) reported that learning is more important to them than placement assistance.

My take – People seem to forget that getting inside is easier than staying & growing inside. On the bright side its good that we have companies willingly wanting to hire the first batch immediately on graduation.

#2 – “Code Centric to Customer Centric”

The idea of transitioning from being technology centric to customer centric does seem to resonate the most with individual participants who cited “Project Management to Product Management” as the #1 desired transformation – to be able to understand the customer and the business context of what they are already doing.

My take – Business programs can only be valuable if they accelerate that transformation. Knowledge dissemination cant be the driver!

#3 – “Badge is important”

The idea of getting a diploma or a degree is rather important as a take away from the program. Brand is clearly important.. Interestingly enough compared to “Guaranteed Career Path” this was voted lower though.

My take – With liberal badge printing machines in the country most hiring managers see through it and at best use as a filtering criteria.It is even less valuable for senior R&D professionals

#4 – “Have you done this before?”

Surprisingly (at least to us) companies who wanted to nominate people to the program asked this question more often than the participant themselves. Companies (both senior HR/L&D & Engineering leaders) as well as participants appreciated the fact that the curriculum is relevant and faculty is world class but the risk appetite for companies seemed to be lower than participants who pledged nominations for the “next” batch!

My take – first movers almost always benefit. That’s why the early bird gets the worm. The program’s pilot batch will have the best foot forward to establish a brand and move the offering to higher price points for next batch.

#5 – “Better seat at the table”

Most R&D leaders showed frustration around why they were not able to add value with their global partners and wanted to equip themselves with the right knowledge and immersions to be able to have a better seat at the table and enjoy broader responsibilities.

My take – unless people make an effort to understand the productizing process all those frustrations will continue to rise. Intent and ability to help are two different things!

#6 – “I don’t want to become a Product Manager”

Interestingly enough not all senior R&D managers (64%) wanted to learn the “business” & “customer” context to become a Product Manager, instead they wanted to differentiate themselves and build a better career path on the Product Engineering Leadership track with the role models being cited as CTO and Head of R&D.

My take – Product Management as a process should be everybody’s business to understand, playing the role of a real Product Manager not so much as it’s a harder role to play than one thinks!

#7 – Its better if its hard to get in

The moment they heard that only 20% of applicants will be selected to the program the value of the program went up by a factor of 2 (Price to Value Analysis)

#8 – Relevance of MBA to their Product Leadership Growth

Majority of the Product Professionals who had done their MBA from Top B-schools cite around 21% of the subjects/topics being relevant to them in their current role. 35% of them believe that the degree gave them the necessary break/promotion/new role.

My take – General Purpose MBAs (even from top B schools) are great for people who don’t know what they want in life and hence want to get the exposure to HR, Finance, Operations, Marketing etc. Institute’s Board have actually factored this in and designed the curriculum to map to industry’s expectations.

#9 – Influence Building skills are missing

Across 5 categories of the curriculum, leadership skills were rated 3rd most desired after Customer Connect & Insights and User Experience & Product Innovation. Within leadership skills leading by influence was ranked higher than other soft skills like negotiation, presentation, cross culture communication and conflict resolution.

My take – One’s Influentiality Index (II) is actually the biggest propeller for career path acceleration, functional skills for an average R&D product professional is actually fairly high.

#10 – Relevance is good but I want my exec education to be personal

Relevance of the program resonated overwhelmingly with the target audience but most also desired personal mentoring 1:1 with industry execs and a personalized leadership development plan with necessary psychometric assessments. Interestingly 92% have never gone through such personalized assessment at their company.

My take – I wish I had done assessments like MBTI, DISC, Product Leadership Influentiality Index (PLII) etc to really know my gaps and build a plan to bridge them faster as opposed to rely on accidental growth.

#11 – Free money – take it or not take it?

Several industry reports suggest that 26% of educational tuition reimbursement budgets goes underutilized with global R&D centers in India. Most (97%) desired to get tuition reimbursement from their company to pay for the program, however it dropped to 52% the moment it was disclosed that only self sponsored candidates will be offered placement assistance.

My take – With retention being the driver for some companies to sponsor education this is bound to happen..

#12 – Scaling Startups vs Large Companies

Management teams from both groups desire better product leaders (91% – Agree + Strongly Agree) however their approach of solving is starkly different. Global R&D Centers want a longer program (underlying theme being retention) vs Scaling Startups want a menu of courses to select from.

Would love to hear your thoughts – especially if you are a product professional wanting to accelerate your career path with atleast 8 years of experience or part of the exec management team who wants to develop strong product leaders in the India R&D center! More info at www.productleadership.in