Chief Economic Advisor is Infected Positively by the Irrational Exuberance of Indian Product Startups.

Mr. Arvind Subramanian, Chief Economic Advisor to the Government of INDIA, has been named as one of the world’s top 100 global thinkers by Foreign Policy magazine. After stepping into the shoes of Dr. Raghuram Rajan as Chief Economic Advisor, he is also a widely cited expert on the changing Balance of Global Economic power, as it pertains to INDIA & China. He is also the author of “INDIA’s TURN: Understanding the Economic Transformation“. Mr. Arvind specially travelled to Bangalore to interact with software product industry and discuss policy with the the policy team of iSPIRT Think tank.


In the 4 hour meeting, the energy that emerging companies brought out with each presentation was amplified as the discussion progressed. In the end, I must admit that there was a euphoric feeling that this movement of creating public goods with the Social Commons model is really on-to-something BIG!

Not all elements of the session can be reproduced here, but this article is an effort to provide you the important highlights.

2015-05-28 17.36.55What was so Infectious? Its the Mirror Neurons, Stupid! 

In the first session, as it has become customary, about 8 carefully curated product startups which started in INDIA, with audacious aspirations, and which have already made significant GLOBAL impact while still retaining their Indian-ness, presented their stories. Almost every story was about Product Entrepreneur’s who dared to dream BIG, not just from themselves but for leap-frogging INDIA and the world. The Goal set out for the session was to show-case the behind-the-scenes transformation that is taking place in the software Product Industry landscape.

The Irrational choices of many Entrepreneurs were show-cased in their business avatars, as NowFloats, Uniken, Tally, Forus Health, Team Indus, FreeCharge, SnapBizz & Ezetap. While the strategy choices seemed Irrational, the success these business are having today, and the impact they can have tomorrow to reclaim India’s glory was self-evident. The outcome of the session was remarkably different from the goal the session set-out to achieve. What became apparent as the session progressed was the infectious effect it was having on each participant in the room. It was as if the Mirror Neurons from these passionate Entrepreneurs was affecting not just the minds, but it was affecting our Inner Spirit. The Infectious nature of the session’s outcome in many ways mirrored the outcome of these businesses.

2015-05-28 17.37.06What is the Cure? More Infection. Make India Go Cashless.

In a thoughtful next session the discussion moved toward more earthy and material realization of how Technology & Infectious energy of the startups can be leveraged to leapfrog INDIA. This discussion was about how to make India Go Cashless in 4 years. The benefits of going cashless are many. It can expand micro-credit to small businesses in a big way, for even street-hawkers (Thelewalas) to be able to digitally get credit and also seamlessly receive money from customers. Sanjay Jain (iSPIRT Open API Expert Team member, former Chief Product Officer of Aadhaar) and Abhishek (iSPIRT Colunteer, CEO Eko) presented a comprehensive approach and suggested a new Program, Jan Samridhi, for the Government. This builds on the Open API work that iSPIRT has already done (in eSign, UPI and GTSN) and proposed specific and inter-related policy and regulatory changes. The only real way of achieving this is to have more agencies in the Government, the Regulatory institutions and people to participate. So in effect, the cure really is to infect more people with the Spirit of Social Commons. The discussion clearly bridged some the intellectual distance between Delhi and Bangalore.

Advice from the Chief Economic Advisor

Mr Arvind, in his own-words was blown-away with the enthusiastic zeal and business performance of the Product Startup Ecosystem. He however was also clearly in his elements as he carefully constructed the broader picture by taking the various elements from the Individual presentations. Some of his suggestions and advice to the Startup community were as follows.

  • How soon can we marry the Private Entrepreneurial zeal & Public Goods created by such movements?
  • Can we use and leverage the existing products automating, say, Govt Fair Price shops?
  • While mildly chiding Product Entrepreneurs to dream even bigger by including Government, he asked if we can help realize other broader over-reaching goals like Government Technology Platforms for Expenditure tracking?

He even offered to visit Bangalore and participate 2-3 times a month in various such initiatives to enable routine conversations with Policy Makers and Entrepreneurs.

2015-05-28 18.27.33Conclusion

The entire program was highly Interactive, Infectious & Confidence building. It gave a sense that may-be within 4 years we can Make India go cashless. It also re-affirmed the new Paradigm of creating Public Goods with a Social Commons approach (Open source approach). It is important to co-create a digital INDIA, not just with the Entrepreneurial zeal, but by getting Government and Institutional bodies involved as well. These Infectious power-packed dialogs that iSPIRT is fostering will help us rewrite the script of our Nation, and will help us reclaim its lost Glory. We will become a Product Nation soon, it seems inevitable. Be a part of it now. Go ahead, spread the INFECTION, not just the word.

Finance Secretary – interacts with Product Industry in Bangalore.

Mr. Rajiv Mehrishi promises deeper Institutional Reforms

Mr. Rajiv Mehrishi, Finance Secretary, Ministry of Finance for Government of INDIA, is a pro-reforms, vocal advocate of institutional transformation of the Financial System in INDIA. Additionally, he is also  the Secretary, Department of Economic affairs. Mr. Mehrishi and his team – Mr. Manoj Joshi (Jt. Secretary), Mr. Ajay Shah (Head, Macro/Finance Group, NIPFP), Ms. Ila Patnaik (Principal Economic Advisor) and Mr. CKG Nair (Advisor, Capital Markets) – specially traveled to Bangalore to understand the software product industry landscape and discuss ways to make India go cashless.

The 4 hour interaction was at ITC Windsor Manor. It was chaired by iSPIRT Mentor Mohandas Pai.  iSPIRT Governing Council members Bharat Goenka (Tally), Vishnu Dusad (Nucleus) and Sharad Sharma (BrandSigma) were also there along with Fellows Avinash Raghava, Nakul Saxena and Sudhir Singh. Shekhar Kirani who had planned the industry landscape showcase had to skip the meeting to be at his daughter’s music recital.

Showcasing behind the scenes transformation of India

The first session focused on bringing the software product industry landscape to life through a carefully curated showcase of 10 product startups. Each startup is a story of dreaming big about transforming India and the world. The goal of this session was to showcase India’s under appreciated prowess to shape industries and tackle deep rooted problems through its tech startups. The companies that participated in this carefully curated showcase were Ezetap, Instamojo, Capillary, PeelWorks, InMobi, Foradian, Team Indus, Forus Health, OlaCabs and Practo. The session went well and was an eye-opener to the policy makers. It helped them understand the breadth and depth of the emerging software product industry in India. One of them remarked that this was “one of the most awesome afternoons of his life”. They found the session to be “revealing and energizing”.  Everybody felt more optimistic about India’s future after this session.

Making India go Cashless

The next session was a thoughtful discussion on how to make India go cashless in 4 years. It was led by Bharat Goenka and Sanjay Jain (iSPIRT Open API Expert Team member, former Chief Product Officer of Aadhaar). They presented a comprehensive approach and suggested a new Program, Jan Samridhi, for the Government. This builds on the Open API work that iSPIRT has already done (in eSign, UPI and GTSN) and proposes specific and inter-related policy and regulatory changes. This benefits of going cashless are many. It’ll curb black money but will also expands micro-credit to small businesses in a big way.

Tax Friction for Product Startups

The final session was about tax friction for software product companies. Most of these are arise from poor definition of software products within the Finance Ministry. Mr. Mehrishi promised a quick resolution of these issues.

Conclusion

It was a very collaborative and interactive session. It showcased how India has emerged as the 2nd largest software product startup ecosystem in the world. It also brought attention to this new paradigm of creating Public Goods with a Social Commons model (open source model) and how this approach would be instrumental in India going cashless in a short period of time. Mr. Mehrishi and team suggested that deeper institutional mechanisms are required to bridge the intellectual distance between Delhi and Bangalore.

These powerful dialogs that iSPIRT is fostering with key policy makers (e.g. SEBI’s UK Sinha, RBIs Raghuram Rajan) are making a difference. They are helping us rewrite the script of the nation. And they are taking us closer to making India a Product Nation! So go ahead, spread the word.

RBI Governor Dr. Raghuram Rajan meets Product Startups.

He is a maverick, a reformer, a decision maker and above all the Governor of Reserve Bank of India. The country’s foremost authority in Economics met with Product startups in Bangalore to understand their challenges and also provide useful advise by participating in interactive sessions for close to 3 hours.

2015-02-27 10.23.43
Yesterday, at ITC Windsor Manor, Dr Raghuram Rajan, honorable governor of RBI, along with Industry stalwarts Mohan Das Pai, Sudhir Sethi, MD of IDG Ventures, Shekar Kirani, Accel Partners, Sharad Sharma (iSPIRT), Bharat Goenka (Tally) and many other industry leaders heard the stories of about 10 Indian startups. The idea was to understand the following challenges of the startup Ecosystem

  1. Startups from India Competing with Global Giants with Capital Markets Challenges (like raising capital from Domestic FIIs, listing for IPOs, and other book building challenges)
  2. Startups from India building Software and Technology Products and solving local and domestic problems with the new & developing landscape of Consumer Market Challenges (like changing landscape of payments, pre-payments, recurring payments, etc)
  3. Product Companies like Tally and others from India, empowering small and medium businesses in INDIA to become Digital SMEs for leap-frogging the Indian Economy.

Dr. Rajan, was very forthcoming with his following admissions and suggestions.

  • Some of some of the difficulties in moving money in and Out of the Country (FEMA regulations for example), requires a more coherent set of rules, regulations and systems.
  • He also suggested that all Institutions, need to keep pace with the technological advances, and the need was really to have an Inclusive approach to carry everyone forward.
  • He assured full commitment to the Payments Systems Revolution, highlighting that
    • Payment Banks and Small Banks will be in full steam in about 12-18 months
    • Innovative ideas of White-labeling of BCs (Business Correspondents) via Individuals, Corporations or Registered Companies was actively being discussed.
  • His willingness to open up a dialog with Innovative Companies, where Banks are a purchaser of Technology was also evident in his offer to have more follow-on meeting.

Close to 180 minutes of conversation and showcasing of New Product Startups and Business Houses like Tally from Bangalore. Around 8 companies got the opportunity to showcase and highlight their challenges and directly interface with the Dr Rajan himself. Not all elements of the session can be reproduced here, but below are some of the key highlights and learnings.

2015-02-27 10.24.32Home grown Startups share their Stories with RBI

About 10 Indian Startups which started in INDIA, and which have global operations today, presented their stories not just from a valuation and growth standpoint, but from an emotional and proud-to-be an Indian startup viewpoint. To sum it up, almost every story was about Entrepreneur’s who dared to dream something not only for them, but for INDIA, and today want the Indian Systems (Regulators, Government and Institutions) to reciprocate to their needs. They highlighted their list of issues, the below checklist includes, but is not limited, to the following.

  • InMobi’s Naveen Tiwari, believed that INDIA can be the HUB for solving Global problems and with 39 other startups which have spun-off from INMOBI, it was clear that there is a 10x growth that is possible in the Indian startup eco-system.
  • Uniken a Security startup company with solutions for the Hyper-connected world, spoke about how their solutions have been deployed by Global and Indian Banks, including Bynet Communications. They stressed the need for all Indian Banks to adopt the latest solutions from India Solution Providers themselves which are on par or better than many cutting-edge solutions from outside of INDIA.
  • Fintellix highlighted their Software for GRC Intelligence (Governance, Regulation and Compliance), which are today used by both Indian and Global Private Banks, but they cannot get through even the RFP process of many Public Sector Banks, due to archiac processes.
  • Freshdesk presented a crowd sourced Customer Support Platform for Businesses, Tally Spoke about large scale adoption of their Accounting Software by SMEs (in millions), FORUS presented their home-grown medical devices (3nethra) which could be adopted by Indian Hospitals for 1/3 the cost, and how 80% of issues leading to Blindness can be prevented, while SnapBizz showed how even Kirana Store business owners today could gain improved visibility using the SnapBizz cloud platform.
  • Team INDUS and Deck.in showed, how Indian startups are turning world-beaters with their big ambitions in Aerospace and Enterpsie Software solutions.
  • Bharat Goenka and Pramod highlighted the need for Separation of Concerns between Transaction Enablers (Banks) and Technology Providers. Goenka stressed that Velocity of Growth, is dependent directly on the velocity of transactions.

Insights and Learnings from RBI and Dr. Rajan.

There were many learnings for all participating Startup & Business Entrepreneurs. Some of the key ones are

  • Dr. Rajan believes that for Capital availability & Funding Process for Innovators there needs to be a different RISK Framework that needs to adopted. The existing RISK framework was meant to keep the bad-elements away from the System. The new RISK framework should look at being a support system for Good Innovators.
  • Dr. Rajan also was open to look at enabling PUT-OPTIONs which will provide down-side risk protection for atleast the Investment-value like in WESTERN Contracts.
  • Dr. Rajan however, said we must all be cautious of Back-door debt masquerading as Equity and causing Systemic Harm.
  • Dr Rajan, participated enthusiastically on the following topics
    • Payment Banks / Small Banks and their utility for the Indian Business growth
    • NPCI framework and Payment Systems Revolution
    • Working with FEMA (Mr. Padmanabhan) to resolve difficulties in Money Movements.
  • Other most important advise for Startups were also discussed. To note a few,
    • RBI Governor said India has a decent Capital Chest which provides some Immunity to the Global shocks, however we cannot act in Haste.
    • Today, the need for Inclusive growth were the Unsophisticated Audience can also be carried forward, should be an objective for all innovative solutions.
    • Indian Public Sector institutions should welcome tech-savvy and young entrepreneurs as part of some of their committees.
    • Most importantly RBI can play a convening role for adoption of Innovative Products by Indian Banks.

2015-02-27 10.24.03Conclusion

Overall it is apparent that the INDIAN technology/internet product markets, are in a Golden Moment where Aspirational issues are leading to better RISK appetite among INDIAN Entrepreneurs. It is a new Paradigm where not just startups, but all Institutionals bodies with-in INDIA, need to now collaborate and commit, for supporting each other’s RISKs and Needs. RBI on its part has definitely shown keen interest, and to quote from a fine statement made by Girish, Dr. Rajan, believes that RBI interventions may arrive late, but they will definitely be latest. The Entrepreneur hence must be patient and not act in HASTE.