PM-WANI: Business models

India, a large country with a lot of geographical and economic diversity, faces interesting challenges with last-mile connectivity for internet users. PM-WANI programme provides a powerful technical and policy framework towards the goal of broadband proliferation across the country.

iSPIRT Foundation has been involved with the PM-WANI programme right from its inception. Dr Pramod Varma, Siddharth Shetty and other volunteers, were involved with the technical framework for unbundling the internet access and ensuring interoperability among all participants

As of date, the Centre for Development of Telematics (CDoT) and Telecom Regulatory Authority of India (TRAI) has been ably managing the mantle with all aspects related to the PM-WANI framework.

The PM-WANI has a unique, distributed and unbundled architecture. It has the following participants:

PDO – Set up and maintain the access point (AP). Users connect to this AP to access the internet.

PDOA – Provides the technical backend for the PDO for Authentication, Authorization and Accounting (AAA). PDOA provides a facility for the PDO operator to define broadband sachet for their users (e.g. 1GB data for Rs 5). PDOA also stores the users’ usage data as per the government security compliance.

App-Provider – Operates a mobile application for PM-WANI. A user will use this mobile application to discover a PM-WANI-compatible network. The App-Provider maintains the user KYC.

Central-Registry – It maintains the details of every registered PDO, PDOA and App-Provider. It is generally used to validate requests made between the participants. 

PM-WANI facilitates the delivery of broadband access to users using PDO-operated WiFi access points (AP). A telecom/internet service provider provides the backhaul internet to this AP.

Instead of needing multiple licences and compliances to commercially distribute internet, in PM-WANI’s case, the PDO requires absolutely no compliance or licence to distribute internet locally! 

That does not mean the security is compromised in any way. The user KYC is handled by the App-Provider and the usage logs are maintained by the PDOA

User Flow

PM-WANI as an earning opportunity for small entrepreneurs

This programme offers great monetary opportunities for entrepreneurs. Multiple companies are coming up with varied plans for becoming a PDO / PDOA. Let us discuss some of them 

Case 1: Become a PDOA with a C-DoT software stack and onboard PDOs

This is for entrepreneurs to start their own PDOA business and create a network of PDOs (on their own or onboarding other small-business owners) 

The Centre for Development of Telematics (C-DoT) provides a complete PDOA software stack as Platform as a Service(PaaS). Here, it takes care of all the technical requirements (including software, server and regulatory requirements). This enables entrepreneurs to start their PDOA operations without getting into the technical nitty-gritty. They charge a very low fee of Rs. 15000 for 3 months.

Costs

Here is the cost breakdown for a PDO for Year 1:

Annual Internet pricing – 50 Mbps connectionRs.600/month = Rs 7200/-
Annual Electricity & Router MaintenanceRs.150/month = Rs 1800/-
Indoor AP which is CDoT PM-WANI compliant (WAYU)Rs. 5300/-
Total Investment for year 1 for a PDORs. 14300/-

Cost breakdown for a PDO Year 2 onwards:

Annual Internet pricing – 50 Mbps connectionRs.600/month = Rs 7200/-
Annual Electricity & Router MaintenanceRs.150/month = Rs 1800/-
Indoor AP which is CDoT PM-WANI compliant (WAYU)Already Purchased
Total Investment from year 2 onwards for a PDORs. 9000/-

In this business case, we consider that 95% of the voucher collection goes to the PDO and 5% goes to the PDOA

The annual investment for the PDOA is Rs. 60000

Value Proposition for PDO

A PDOA can create an excellent value proposition for a PDO using this model.

We have considered the average voucher cost for a user to be Rs 2, Rs 5, Rs 10 and Rs 15., eg. a user will buy an internet sachet/voucher of Rs. 2 for 1GB data a day.

The below table shows the cost-benefit analysis for Year 1 wherein a PDO charges Rs 2 per voucher. Annually, PDO breaks even with just 20 daily users and achieves 100% return-on-investment (ROI) with just 40 daily users in the first year itself! Year 2 onwards it’s just 13 users to break even and 25 users for 100% ROI.

PDO Year 1

Daily Cost Per User(in Rs)No of daily users for breakevenNo of daily users for 100% ROI
22040
5816
1048
1536

PDO Year 2 onward

From year 2 onwards, the ROI starts getting even sweeter as the operating cost further reduces to Rs. 9000 for a year 

Daily Cost Per User(in Rs)No of daily users for breakevenNo of daily users for 100% ROI
21325
5510
1035
1524

Value Proposition for PDOA

The below graph shows the number of PDOs needed to be deployed for a PDOA to break even for different voucher costs and daily users

Case 2 – Become a PDO with other private players

There are quite a few companies that allow people to deploy their own PDO directly. They provide a PDO infrastructure (AP and allied software) for Rs 12000 a year

Costs

Here is the cost breakdown for a PDO:

Annual Internet pricing – 50 Mbps connectionRs.600/month = Rs 7200/-
Annual Electricity & Router MaintenanceRs.150/month = Rs 1800/-
AP which is PM-WANI compliantRs. 12000/-
Total Investment for year 1 for a PDORs. 21000/-

Value Proposition for PDO

Daily Cost Per User(in Rs)No of daily users for breakevenNo of daily users for 100% ROI
22958
51224
10612
1548

PM-WANI Challenges

Interoperability 

One of the major challenges that PM-WANI is facing right now is protocol compliance. Because of this, some of the PM-WANI Apps do not work interoperably with the PDO. 

Example: A PM-WANI app developed by company A is not compatible with a PDO of company B. A’s app only works with A’s PDO

Data Sharing 

The protocol, as of now, does not have a standard way to share usage data between the participants. Hence, the app provider does not get any incentive when a user buys a PDO/PDOA coupon due to this lack of data sharing. Also, for implementing roaming between PDOs, it is essential that there is some data-sharing standard available between multiple PDOAs.

Grievance Redressal

This is another area that is not regulated at the moment

What iSPIRT is up to

We are working on multiple fronts to solve the PM-WANI challenges. 

For the interoperability issue, we are developing a certification mechanism for PM-WANI that cthe PDOA or App-Providers can easily usewith minimal complexity.

We are developing a reference implementation for PM-WANI. The community can further build on it and come up with more interesting business models for PM-WANI.

We are also working on proposals for improving the protocol to address the challenges mentioned in the previous section.

Please feel free to write to Saurabh Chakrabarti at [email protected] for any questions.

eKYC – Know Your Customer unassisted using Aadhaar, OTP and Face Biometrics

Context

Know Your Customer (KYC) is essential for obtaining Financial, Healthcare, Insurance, and Telecom services around the world. In the Indian context, until Aadhaar opened up its APIs, KYC was a laborious process costing billions to services providers and inconveniencing customers with a mountain of paper identity documents. The thoughts here are confined to the Banking sector but applies to other sectors equally.

eKYC “assisted”

With the advent of electronic KYC or eKYC using the Aadhaar biometrics platform, things haven’t changed a lot. It certainly has reduced paper documents. However, eKYC is still done in “assisted” mode – meaning either the customer has to be present at the Bank or a Bank Executive has to reach the customer to collect the biometric data. Besides, in most Banks, a paper trail is still maintained despite the biometrics data – reasons best known to themselves. What was costing the Banks earlier is what is costing today – perhaps more with the new biometric devices and the cost to maintain them.

eKYC “unassisted”

The Reserve Bank of India (RBI) took a significant step in December 2016 to allow opening of deposits and borrower accounts using OTP based eKYC, albeit with some restrictions (RBI notification on 08 December 2016, Chapter VI – Customer Due Diligence (CDD) Procedure – Clause 17 and 38 amendments). This has opened up the opportunity to provide this service to customers at the comfort of their homes at a vastly reduced cost to Banks. This would satisfy the two-factor authentication needed by RBI and would suffice to open an Account. However, with increasing volumes (500 million eKYCs projected for 2020 by UIDAI), and the possibility for this service to be abused through third party fraud, this would need additional authentication to ensure that the person completing the transaction is who he really says he is (as close to a physical check).

eKYC “unassisted” with three factor authentication – Aadhaar, OTP and Face Biometrics

To solve this particular problem, FRS Labs rolled out the “Atlas eKYC” solution – fully integrated with Aadhaar – with face biometrics as the third factor of authentication (watch the 60 second video here). While the face is captured by UIDAI as the third biometric element (fingerprints and IRIS being the other two), RBI has not mandated the use of face for biometric authentications – for reasons that face is considered not as unique as fingerprints and certainly not IRIS – and the false acceptance rates (e.g. twins) could be high and that people’s faces change over time – but as always research contradicts this notion and there are plenty of evidence to prove that face is a reliable biometric feature. And it can only get better.

Notwithstanding, RBI has not specified that face could not be used if a commercial organisation wishes to do so as additional factor of authentication to protect their businesses and consumers, so long as the mandatory 2 factor authentication is in force. In a similar tone, RBI has not ruled out authenticating customers using their voice (another biometric element not in Aadhaar). ICICI Bank and Citibank have rolled out voice biometrics to authenticate customers to call centres is a case in point – It is still two factor authentication (the registered mobile phone as the first factor and the consumer’s voice as the second factor of authentication). Therefore, there is a great opportunity here for Banks to provide face biometrics as the third factor of authentication for secure “unassisted” OTP based eKYC without the need for biometric devices. I can only begin to image the convenience for consumers and cost savings for Banks.

Author: P. Shankar – Founder & CEO of FRS Labs.