Innovation and User experience are two areas where CIOs are willing to look at new things: Highlights of #InTech50 2014: Day 2

This post covers the highlights of day 2 of InTech50 2014.  The highlights of day 1 are here.

Before getting into the highlights of the pitches of the 50 companies, here are some important points from the expert talks and panel discussions.

View from the VCs:

Rob Heiman, Alok Goyal, Sandeep Singhal and Tim Goddard gave practical tips to the entrepreneurs.  Some highlights:IMG_3032

Quality of the team trumps everything else. Everything else – product, technology etc. are not as important as the team. In a startup journey, the product will change, technologies will change and pivots will happen. Hence the quality of the team is paramount to make corrections along the course.

The team has to be focused on one thing and believe in what they are doing.

VCs get tons of unsolicited mail. While they try not to miss any of them – it is better to go through a warm introduction through some common person. Otherwise, getting together will be difficult.

View from the CIOs

Chris Hjelm, Dawn Page, Jay Jayaraman, Damn Frost discussed their view of startups and what startups should consider when engaging with large enterprises.

  • Startups need to understand the business needs of the enterprises.
  • The startup’s product should solve their business problem.
  • Be relevant to their needs. For example, Mobile Security is a big pain point – and they will be very willing to anyone who has a good solution for them.
  • Don’t talk jargon to CIOs – cloud, unstructured data etc. do not excite them. That is not relevant to them. Talk to them on how you can solve their problems.
  • CIOs get tons of emails – identifying a good startup is like finding a needle in a haystack. Word of mouth is a very good medium as CIOs are very well connected with each other.
  • Be realistic about what you can and cannot do.  If a small startup promises to solve world hunger, credibility will be at risk and it can adversely affect the next steps.
  • Do your research on the CIO’s company, their technology choices and current technology investments. Most of the time, this information is freely available. Try to experience the business the CIO’s company is in and then explain to them how your solution fits into their scenario.
  • CIO’s are also looking at the business model of the startups to see if they are going to be long term players.
  • Innovation and User experience are two areas where CIOs are willing to look at new things.
  • One of the big challenges for large companies to work with small companies is scale. Usually, smaller companies do not have the resources to handle requests from a large company.
  • A good and respectable CIO has a lot of say in the company. So it is good to go through the CIO. At the same time, the business group should be excited about your solution so they can back the CIO’s decision.
  • For large companies – data is their most valuable asset. Non-essential data can be put on cloud, but the essential data has to remain on premise e.g. customer data, financial data, as that is very sensitive information.

IMG_3080

Rapid Fire Pitches

The 50 InTech companies chosen to present in the rapid-fire pitch were selected out of the 200 applications.  Each jury member independently scored all the applicants, and the top 50 were chosen.

The InTech50 companies are of different sizes and operate in varied domains. While some of them are leaders in their space and mentioned in Gartner’s magic quadrants, some are pre-funded startups with just a handful of customers.

Most of the companies have a global customer base.  Some of the companies have customers from more than 100 countries.

The 50 companies were categorized broadly into:

  • Experience and Engagement Management
  • HR – Recruitment, Survey, Talent Management
  • BI/Analytics/Social Analytics
  • E-Commerce
  • IT Security
  • IT Services Development

IMG_3063Each company got exactly five minutes to present their product in a rapid fire pitch. Thanks to the excellent planning and execution by Manjunath Gowda of I7 Networks, it was all smoothly executed and on-schedule.

You can learn more about these 50 companies in the InTech50 Booklet.

Awards

Five awards were given at the end of the day under the following categories.

  • Most Scalable Idea – Zipdial
  • Most Original Idea – Uniken
  • Best Value Proposition – Linguanext
  • Best Pitch – Unmetric
  • Most Popular Company – Sapience/TouchMagix

IMG_3042

Benefits to InTech50 Companies

In addition to the great learning from the expert talks and panel discussions, several companies got very good feedback from the CIOs on their product and many got good leads to pursue.   Overall, all the participants found InTech50 very valuable and were extremely grateful to iSPIRT for providing this platform.

Vasanth Kumar, Co-founder and COO of Sheild Square, said that  they got two “proof of concept” (POC) engagements at the conference.

Manjunath Gowda, CEO of I7 Networks also got two POCs and quite a few leads.

Satya Padmanabham from Zapstitch said he got to learn a lot from other companies as well about the different business models and it was a great exposure overall.

Varun Sharma from iViz security said they got good response from CIOs as well as other InTech50 award winning companies.   And it was a great platform to network.

Next InTech 50 is on April 15th and 16th 2015 at Bangalore.  Mark your calendars and be there!

We invested in Ezetap, the Square for Emerging Markets! Mobile, Internet, Payments interest us! AngelPrime #ThinkInvestor

ThinkInvestor is iSPIRT and ProductNation’s new initiative to serve as a catalyst between Venture Capital firms, Angels, Angel Networks and Entrepreneurs. It is to go beyond brochure ware and dig deeper into the whole life cycle of a typical investment; from introductions, funding, styles of on-going engagement, to exits. And in the process, capture their views on global and local trends, and the entrepreneurial ecosystem in India.

AngelPrime is a Seed-stage fund that sits between incubators/accelerators/angels and large VC firms. Started by serial entrepreneurs, Bala Parthasarathy, Shripati Acharya & Sanjay Swamy, Angelprime believes in getting deeply involved with the companies they invest in. They have been serial entrepreneurs that understand that entrepreneurship is a long and lonely journey and having multiple minds spend sleepless nights on the business dramatically increases the chances of its success.

ThinkInvestor-AngelPrime

ProductNation sat down with  Sanjay Swamy, Managing Partner of AngelPrime for this interview.

Here’s what we heard :

What is AngelPrime? What’s your Stage, Focus and typical investment sweet spots?

We are a group of serial entrepreneurs and we bring the perspective of an entrepreneur to our fund. We are very seed stage and we are hands-on investors. In the early 70’s  in Silicon Valley, VC firms worked side by side with entrepreneurs building their companies. Later on, they evolved to become more of financial investors. India now is somewhere in the middle. However, we believe in working side by side with the entrepreneur in building companies. We help our portfolio companies in product definition, building teams, building products, getting them validated in the market and building a global strategy if needed. There are Angels and Incubators that may invest in the order of a few lakhs. Typical early stage VC firms may do $2M to $5M and do 8 to 10 deals a year. We are in the middle, and we can dedicate a lot of time to the companies. We have bandwidth only to do 3 or so highly curated deals a year.  Our typical investments have a broad range,  from  $100K to a $1M. Our sweet spot is $400K to $600K.  Our focus is Technology-led Start ups, Mobile and Internet, Financial Services and Payments. All three founders of AngelPrime were volunteers with the UID program in India and so we are very interested in Identity related start-ups. We are seeing a lot of companies in the healthcare space and have invested in a recruiting start-up. Most important thing for us is how much value can we add.

dsc03908

What’s the best way for an entrepreneur to get in touch with you? What works and what does not?

Referrals are still the best way to get in touch with us. However, we still get to know entrepreneurs and their companies through email. One of our portfolio companies HackerEarth, we bumped into at a conference! We are also finding early stage incubators to be a rich source of deals. We have found interesting companies at incubators like the Microsoft Accelerator, GSF India and Morpheus. We find that the deals we come across at these places have gone through some level of curation already, with something of a team in place, and some limited level of product validation already done. These are the kinds of referrals that we like! Typically we are the first institutional money and we are also the larger lead in a seed round.

How long does it take for you to decide on investing? What is your due diligence process?

The first thing we assess is the caliber of the entrepreneur; we look at the scrappiness of the entrepreneur and the typical two person (or so) team.  If the members of the team are similar in backgrounds, that’s not necessarily a plus. We are looking for teams made up of people who are complementary in backgrounds but work well together.

The second thing that’s important is the size of the market. This is not something you can create. It is what it is, but we assess how the entrepreneur is wanting to go take a piece of that market.

Coming to the due diligence process, we try to move very fast. We don’t believe in stringing the entrepreneur along but sometimes additional market validation may be needed. Typically at this very early stage, very little has happened that we can do do due diligence on.  However we look at how the company is structured and clean it up if we think it can create problems downstream.  We make sure that the founders, vesting schedules, CAP structures are all set up properly.  We look at the legalese and make sure that’s all good. We are very strong believers in clean and simple Silicon Valley style term sheets. No funky clauses; our liquidation preferences are usually 1X, non-participating.

Typical timelines for a decision have been as fast as 24 hours where the company is ready and it’s in our sweet spot. Sometimes we may need to go do some research on our own before a decision. Sometimes it becomes a question of our learning an area as well.  Due diligence and paperwork takes about 3 weeks.

Once you have invested in a company, what’s your engagement model? How do you interact with these companies?

There are two ways we interact with our portfolio companies. The first one is the formal weekly or bi-weekly meeting. More interesting is the informal interactions we have. We have a co-location space in our office where many companies situate themselves at this stage of their development. It helps us to have a number of water cooler-type conversations with them. We learn about new things and we also provide our advice as relevant, and asked for by these companies. We tell these companies that we can take on a variety of roles for them all the way from mopping the floors to wearing a suit and meeting with bankers with them.

There is another way to look at this hand-holding, in three phases:

1. Experiments: We help them in do a series of experiments both in the technical approach, and also with the business model. These days the cost of doing experiments is very low and the cost of not doing them, very high!  For example, in payments,  is it a per transaction fee or a subscription model? The cost of doing A/B testing these days is not much. Many times we  end up learning something from the entrepreneurs,  when they push back and say “this is today – this is what works unlike something five years ago”, because they may be  closer to the market.

2. Narrowing Down: The second phase is the weeding out of those experiments that failed and narrowing down the business and building the team for “scale-hacking”

3. Scaling: The third phase is scaling the business and in parallel preparing the company for the next round of funding. We address questions like – Do we raise additional monies here in India or the US and help facilitate introductions to suitable investors.

What are some of the exciting companies in your portfolio now? Exciting new business models?

Ezetap is a company we incubated, invested $5ook initially. It is a very exciting company where we took a very different approach than Square. We designed and developed the hardware in India instead of the usual approach of going to China for it! We took an Apple-esque approach to keeping all of the hardware and software development in house. The business model is also not a per transaction fee model like Square but a SaaS based subscription model. We raised a $3.5M Series A round from Social+Capital. Chamath Palihapitiya brought in other investors like Peter Thiel and David Sacks in this investment. Ezetap has gone on to raise another round from a consortium of Helion Ventures and Berggruen Holdings who are very well connected in Europe.

HackerEarth is a company that has put a nice business spin on TopCoder!. They are providing a very useful solution to the problem of sifting through 100’s of resumes in India to find those few programmers whose skills are  excellent! HackerEarth has solved this problem with some clever algorithms that automates this sifting process. Top companies like Adobe, inMobi and Symantec are using this solution for their hiring. The two founders are from IIT Roorkee, in their early 20’s and are phenomenal in their speed of implementation of ideas!

We have invested in another company in the Mobile Wallet space that we have not yet announced. This was also founded by two young entrepreneurs whose ability to execute is phenomenal, have boundless energy and ultra capital efficient! We have invested in another company, SmartOwner. SmartOwner is a company that allows individuals to invest in highly curated real estate deals for investment purposes.

ZipDial is not technically part of this fund but I am a co-founder, and we all individually are investors in the company. ZipDial makes clever use of the “Missed Calls” phenomenon in India where a call is made but never completed by mutual agreement. ZipDial piggybacks various kinds of actions – marketing, customer service, etc. You could send marketing messages or customer service can send back a message about being very busy now and other suggested times to call. Political parties in India like the Congress and BJP are using it for increasing engagement of voters. Out of AirTel’s 200M customers, only 60M or so have ever sent a text message. Text messaging literacy is not that high but number literacy is. They can dial numbers easily. By dialing a number toll-free (since it is a missed call), you can get feedback or information. For example, a market survey ZipDial missed call sends back a question about your MLA’s performance. It sends two or more phone numbers for each of the possible responses. You just do a missed call to the right one and it is done! This is a completely India-based business model but the funny thing is that the founder is an American, Valerie Wagoner! ZipDial was rated #8 in FastCompany’s most innovative companies!

What kind of advice would you have for someone interested in becoming an entrepreneur, especially from a stable job like at a services company?

There are some very great fortunes to be made in the entrepreneurial ecosystem. I think we need more people willing to be early employees in start-up companies. The risks look daunting but the rewards, especially in India could be huge! Get out of your comfort zone and take some risks! The opportunity cost of not trying is very big! The technical challenges involved in putting together an innovative start-up that changes people’s lives, could be rewarding in itself.  You get to conceptualize products, test them in the market and if it works out, watch it scale. If it doesn’t work out, you can always go back to a safe job.

A lot of entrepreneurs hesitate to say that they are in it for the money. Culturally, we are not yet attuned to this but there is no shame in it! Secondly, we are not accustomed to failure and fear the stigma attached to it! We don’t celebrate failure – the best lessons are when things go wrong!

Exits are crucial for Product companies to have money come in through the front door as investments. What are your thoughts on what’s happening in India?

There have been very good exits like  Little Eye Labs and the Redbus, The Little Eye Labs was a good technology company exit and Redbus took a dis-aggregated market and consolidated it nicely. MakeMyTrip had an IPO exit. There were also a number of exits that were not talked about – VentureInfoTech was a $100M+ acquisition by a european company. Prizm payments was acquired by Hitachi for over $275M. For technology companies,  Silicon Valley still seems to be the destination. Services companies are being acquired by European entities. Considering returns,  we need a little more patience in India. Things take longer but have started happening.

We advise our companies to think they are building houses as if they are going to live in them! People will come to buy the house at the right price if it is built right!

First 10 of the 50 Finalists: #InTech50 Most Innovative Products from India

InTech50, a joint initiative by iSPIRT and Terrene Global Leadership Network, that recognizes most promising software products by India’s entrepreneurs, is pleased to confirm the first set of 10 selected products from over 200 nominations.

InTech50 logoThe elected products that represent inspirational and pioneering concepts in software will be showcased at InTech50 , a two-day event to be held at Bangalore from April 9 -10, 2014, where global CIOs and transformation leaders will be present.

How we picked out the Top 10 showcase products:

It is quite an honor to be in the InTech50  considering there was an overwhelming response for product nominations.

An esteemed panel of Chief Information Officers (CIOs), venture capitalists, and product leaders from previous successes have evaluated the nominated products.

The products have been selected based on their capabilities and uniqueness, while having the potential to transform the world around us.

The first 10 finalists for InTech50 2014 Most Innovative Products (in alphabetical order) are:

  •  99tests is a Crowd sourced Testing Marketplace with over 6500 testers from over 20 countries. Software product owners can get their applications tested on different versions of web browsers and various mobile devices to find critical bugs.
  • Cerebra (patent pending), a product from Flutura Solutions is a Machine-to-Machine Big Data Analytics platform that has the capability to unlock signals embedded within cryptic machine logs.
  • CoCubes is India’s largest assessment and campus hiring platform. The company works with 450+ corporate for hiring that provide greater control and transparency, while assisting institutional clients measure and improve employability and helping students move ahead on their career path.
  • Datonis (TM) is a platform from Altizon which helps get any device connected to the internet, manage these connected devices and drive data related to their performance and usage to a cloud based data aggregation and analytical engine to glean operational and consumer insight.
  • Freshdesk is a leading SaaS based customer support software that has more than 16,000 Support Teams across the world using it to deliver exceptional customer service. Freshdesk allows businesses to support customers through email, Twitter, Facebook, chat, phone, forums and other channels.
  • Bizosys’ HSearch is an award winning Hadoop based search and analytics engine to handle several terabytes of data. HSearch has been deployed by clients in Telecom infrastructure, Pharmaceutical R&D, Energy management, online retail, financial analytics industries with the core search engine available as open source.
  • Uniken has developed a path breaking Secure Digital Platform, REL-IDTM – which delivers ubiquitous, rich multi-channel digital experience with military grade security to the customers, employees and partners of an enterprise. Through REL-ID, the end users enjoy a rich and secure digital experience across devices and platforms.
  • Whatfix is a solution for creating interactive support faqs, training and product tours. With Whatfix anyone can create such interactive guides with just a few clicks and integrate them with products, applications & websites.
  • WhistleTalk is a SaaS based referral hiring solution that allows companies to leverage the social network of all their current employees, reach out to their friends and hire them. This unique approach helps organisations to supercharge their referral hiring.
  • ZipDial is a pioneering Mobile Marketing & Analytics platform for emerging markets. Marketers and advertisers utilize ZipDial to transform their brand campaigns into highly interactive and viral user experiences, while building a loyal customer base.

Moving Ahead:  As the evaluation process is still underway, we will announce names of the subsequent finalists as we go along. So stay tuned and share your comments about these innovative companies.

Indian Products- Creating a market

Building products when you know the need is hard. Building products which create a new market is harder.In the first case, you know a problem, you envisage a solution and you build a product which solves the problem. People start buying your product as they know they have a need for it.In the second case, you have to first convince the customers there is a need. You have to show them that things can be better. And only then will they start buying your product. It needs a lot of self belief to do this.Some examples which come to my mind are Harry Potter and Justin Beiber. Though J.K Rowling wrote Harry Potter, there is a big machinery which runs behind which has created the need for more Harry Potter books. It is now a billion dollar industry. Same is the case with Beiber.

Coming to the tech world, in this series I would like to explore products made in India which have created a new market.

I will start the series with a concept that is very Indian in nature, missed calls.

Couple of years back, missed call market did not exist in India. People did not know you could make money out of missed calls. People may have been using missed calls for random jobs, but there weren’t any companies which were using missed calls to their full potential. It was during this time that Zipdial came into focus. They made the missed call, a call to action event. The systematic way in which Zipdial has created value for the end consumers and provided engagement for brands through a missed call is commendable. It is not just about the tech. It is about understanding the ecosystem. And Zipdial has been able to do that. Other players have also now joined the fray and brands are now willing to pay serious money for missed call services. In its basest form, a missed call is a form of communication and companies are now being created for providing this communication channel.To do this, it takes a lot of effort and money. Companies providing missed call based services demonstrated the great power of their product through a lot of free campaigns. They created the need. Then they reached out to companies to get them to use their product by showcasing statistics of user engagement. Through their sheer will they created the market.Hope these companies continue with their innovation and conquer other countries as well and create new markets.In the next blog post, we will look at travel.