Bootstrapping! Great or Bad?

BootStrapping! Good or Bad?Off-late, I have been seeing many articles on “Funded” V/S “Bootstrapped” models. Few articles have projected bootstrapped ventures as great in comparison to funded ones. I run a company that is profitable without any external funding and at times find it very odd with these sorts of comparisons. Many entrepreneur friends suggest me to continue the way we are and ask me to stay away from investors as they feel it is great to bootstrap a venture.

To me it is a factor driven by who you are, what you want to do and what your business demands. Every business needs resources (which are unique to that business) to build the business and run it. Hence the capital needs are different for each business.

I categories companies into three types

  1. Self-funded
  2. Customer Funded
  3. Investor Funded

Please note all of these are funded! Someone is funding them and that is universal.

[#NiceProduct]

We are a blend of Self-Funded and Customer Funded. Back in 2008 we started building a-ipas, a product that targets large manufacturing plants as its customers. We got exposed to an interesting problem faced by manufacturing plants where-in the ERP implemented by the company was the bottle-neck in the Manufacturing plant. The workers/operators found it hard to work with the ERP System. The ERP system was not mobile (Then) and hence the operators had to go to a computer and perform these tasks. The factory had ERP Operators sitting all day and performing the transactions as and when the workers approached them with a paper/job! Being an entrepreneur, I saw an opportunity to build something that could solve a real world problem, so negotiated with my wife, who is a software engineer to let go of her job and take up the task of developing a solution that can address these challenges. With no liabilities on our shoulders, it was an easy decision for us to risk some cash for the joy of developing a solution that would solve a real problem.

[#Start]

No business plan, no “Mission” / “Vision” statements, we started working from our rented house’s garage. Savita worked solo, with some support (mostly cooking and cleaning) from my side. We build a base version of the solution in about 4 months and offered it to the factory which we knew had this problem. As we had no identity or brand value, we had zero expectations. Lucky for us, the IT manager of the factory took interest in the solution and deployed it in the factory. He also helped us make it more effective for the worker. For him, he was getting a custom solution at a very low cost. For us we were building something that was solving a real problem. With this ideal win-win scenario, we ventured out to build an Enterprise class solution for a niche market segment with zero plan and support from outside.

Apart from Savita’s lost salary and small money we paid a couple of trainees, we had no major costs initially. We kept our focus on the solution and our goal was to make the factory workers life better and make factory a better place to work. The critical part of this journey was the partnership with the factory & their teams. They were working with us like “Product managers”, driving the requirements. We took each and every need of theirs very seriously and starting putting features into our solution. We licensed our solution to one factory and made enough money to lead a normal life. We had revenue from other business to keep us happy. Contrary to theory, we did not expand our business for a long time. We wanted to perfect our solution. Growth meant dilution in quality and delivery. So, we opted to keep low profile and continued adding features/modules to one single factory for four long years. We could have taken VC money after our initial success and grow rapidly. However, the product we were building requires deep understanding of the manufacturing domain. It required evolution of a solution and with VC money on your back, slow growth could eventually kill the business. So we opted not to go for any external investment and hence we ended up as “Self-Funded + Customer Funded”. Just to reiterate, bootstrapping was part of the need and choice.

So to say, the product development was done with significant investment of our time and energy. To keep our operating costs low, we always picked fresh engineers and invested lot of time and effort to train them. To make our product robust, we needed experts from a lot of other domains for which we developed a network of experts who worked during after office hours. Net-Net, we innovated in ways to develop bleeding edge solution using low cost resources and all the possible support from the Eco-system.

[#Growth]

Early 2014 we assessed that our solution was mature and can be scaled up. We started expanding to other geographies. Today we have Six factories globally using our solution with one factory being the world’s largest adhesive manufacturing plant. We are competing with multi-billion dollar software gains and at times are luck to steal a deal just below their noses. We have moved out of a garage to an office that can accommodate more than 40 engineers. We have 22 full time engineers working on the solution and have a branch at Singapore and two engineers at China. More than 15 Experts work with us on a need basis. We have not yet taken any external funding and are profitable.

Is it good to continue the way we are? Should we take investment? Why? Why not? are question we regularly brainstorm. We believe external funding would help us accelerate our growth. While customer funded business model helps us grow organically, an investor funded catalyst would push us to faster gear. We have just started talking to investors. There is interest but there are other challenges we have to deal with. Having bootstrapped, we are conservative with money. We are asking small money and have reasonable revenue on board. This causes confusion amongst investors. We are hopeful of closing our first round very soon. If the cost of capital is much more than what we are willing to pay, we can afford to go much longer without external funds. In event we go ahead without funding, please note that we are not continuing bootstrapping because we think it is great way to build business. It is just that we are not yet ready for funding OR have no right options of funding!

The big benefit of self-funded & customer funded businesses is their ability to do what is right for the business with long term view. They would have more flexibility and agility to deal with market dynamics. They carry risk of starvation but are generally better prepared to handle the drought conditions. On an exit, the founders tend to have much larger pie at much lower valuations. If we exit at $10M today, we would be making similar gains like what RedBus founders gained at $100M Exit. Conclusion, no model is right or wrong. No model is great or otherwise! It is your business and it is for you to define the right way to build it and execute it. We chose the self-funded route + customer funded route, because we could afford it and was the right thing for the business then.

Guest Post by Subramanyam Kasibhat, Founder & CEO Aureole Technologies

Understanding tech play in the B2B (business to business) Space

The last few years of my time I spent in IBM was in the space of B2B. Here are some of my observations during my consulting and interactions with the B2B companies over the years.

What is B2B?

B2B and B2C are often used terms in the Startup space. Let me begin by explaining these two.

B2C (Business to Consumer) are those companies who have products or Platforms that are used by end consumers like you and me. Most omnipresent examples of B2C companies in our lives are sites like Facebook, Twitter, Snapdeal, Flipkart.

B2B (Business to Business) Startups are those companies who have Products or Platforms that are used by Business or Enterprises. These Businesses or Enterprises could be a Bank or Insurance Company, Manufacturing Plant or a Retail Store, or a Hospital. The Startups in this space may not ring a bell. But if you see the iSPIRT’s InTech50 winners for 2014. They are classic examples of B2B Startups. I am putting up the link for anyone to refer to.

B2B few examples B2B product companies around 14-15 years back would focus on Automating things that were done over paper. I can take the classic example of Enterprise Resource Planning for Manufacturing Industry.

Before the advent of Information technology, all the processes in a Manufacturing company used to done over Documents. Right from generation of Master Product Schedule to Manufacturing Resource Plan, to generation of Purchase requisition and converting that to Purchase order.

The other ubiquitous change we all must have observed is when we walk into the Banks. There was a time when all the accounts were maintained in Registers. For our account statements, they used to give passbooks which would have all the transactions we did with the Bank. I haven’t taken a Passbook for the last 9 years. Thanks to the Core Banking Solutions, Loan Origination Systems, Internet Banking etc now it would be difficult to find Banks where the accounts and the transactions are maintained in registers. We can sit at our home take a view of the Transactions in the Bank we have done in the browsers. The Products for the Banks come from many providers like TCS, Infosys, Oracle, Infrasoft, Finacle to name a few.

As we passed through the years, we see the various Industries, be it Banking, Manufacturing, Retail, Logistics, Insurance, Hospital they have implemented Information technology in at least doing away from the Manual processes. In Banking as I mentioned earlier one has Core Banking Solutions, Payment Solutions, Channels Solutions, CRM applications, Basel II applications etc. Similarly in Insurance one has Underwriting, Policy Administration, Claims Administration, Product Configuration etc. Each of them are a subject in itself and I can probably write a book explaining each of these.

Startups Play in B2B

Now the questions comes is how Startups will play a role in the B2B space. The answer to this is there are always areas to achieve efficiencies in the existing landscape of any industry. Also there are new market to cater to. With advent of new technologies in the area of Enterprise Mobility, Cloud, Internet of Things, Big Data and Analytics, Startups have a great potential to provide solutions in these space in a fast and swift manner. I will take some examples in each of the above areas.

In Banks and Insurance there has been lot of data for them over the past 10 – 14 years. Many Banks and Insurance are looking at making more sense of the Data. For example what is the Product Profitability Analysis, Channel Profitability, Individual Customer Profile, Branch Profitability, Customer Lifetime Value etc.

This would be typically solved using Analytics solutions. How a Bank or the Insurance would typically generate this report is by pushing their Transactional data into a Data warehouse repository using Extraction, transformation and load (generally termed as ETL) tools. And on top of they would have an Analytics Engine. The Analytics engine would get the data from the Data warehouse repository and have it put in its Data Models. From the Data Models the Analytical reports are generated. What some of the B2B companies are doing is having pre build Data Models for a Bank or Insurance company and than having pre built Analytics reports.

These Prebuilt Data Models and Reports would cater to most of the Analytical report requirement for a Bank or an Insurance Company. But they can be also customized depending on the specifics of an organization by tweaking here and there. The advantage a Bank or an Insurance company gets is faster time to go live with the Analytics projects instead of defining the Data Models and the Reports from scratch and than the Technology Implementation partner developing those. Similarly Prebuilt Analytics Solutions can be developed for any other industry such as Manufacturing, Retail, Healthcare etc.

Another example can be extension of Customer Relationship Management (CRM) applications using Mobile Technologies, especially with Location based services of Mobile Technologies.

Imagine if one can create a Customer opportunity in the CRM using his Mobile on his way back to office after he or she has a successful Customer meeting. Or if a Manager is able to figure out how many of his employees have made customer visits location wise in a week or month in a single Dashboard (I know this gets little intrusive).

One more example using the Internet of Things (IOT). This example would be for Utility companies especially Water. Imagine if the Water Utility Provider wants to know how much of Water is flowing across various pipes in a single Dashboard. This is possible by having sensors called Flow meters which detect the flow of water in a pipe and which would be sending the information to a central server using Wire less technologies (could be combinations of ZigBee, GSM). Once it reaches the Central server, it goes into a database from Dashboards can be generated.

Once they have the infrastructure in place, Utilities would be able to detect leakages or theft of waters in their areas. Let me illustrate how this can be done using a simple example. If there is Pipe A supplying water to Pipe B and Pipe C, the sum total of water flowing through Pipe B and Pipe C should be approximately equal the water that has flown through Pipe A. If there is an inequality (Water flown through Pipe A in a day < Water flown through Pipe B in a day + Water flown through Pipe C in a day) one can suspect a Water leakage. This would come as an alert in the Dashboard, which would be actioned by the Utility.

Applying analytics now the Utility can also get historical reports how much of water has been flowing through the various Water networks in the cities. It would be also possible to predict the Water that is required for the coming day based on past historical data. This can lead to better planning of the Utility resources right from figuring how much water should be pumped from the Water reservoirs to the Overhead Tanks depending on the amount of Water present in the Overhead Tanks. There are level sensors (another usage of IOT) which communicate the level of water in a tank to the Central Server.

I would take one last example which illustrates an entirely new customer segment being catered with the advent of technology. I am taking the example of Cooperative Banks. There are still many Cooperative Banks who have not been catered by the Solution providers in the Banking space. There are B2B Startups who are focused in these space. Cloud technologies have helped these Startups in the Economies of Scale to cater to this segment.

The examples mentioned are just scratch in the surface. By identifying a problem statement and finding a solution which is scalable by applying the right set of technologies to it, the possibilities are galore.

As per my observations most of the B2B companies originate with their Founders

  • Have experience in the specific Business domains, and they see an opportunity to solve a problem in that domain.
  • Have experience as an IT Consultant or Tech Specialist in a specific domain.
  • Are in the System Integration space to start with and have graduated to Product or Platform Solutions in a Domain.

IBM has interesting tools and middleware, which can be used by the B2B startups. We are working with some innovative companies in this space. Putting a few names below

  • A3 RMT has a solution for remote wireless patient monitoring which would lead to life saving emergency medical response in difficult conditions such as uneven communication networks, unstable power, jerky ambulance journeys etc. These mobile solutions deliver high precision medical parameters e.g. full 12 lead ECG, to any internet connected devices like a low cost mobile phone through which the doctor can remotely monitor a patient in critical condition. Their solution has enabled saving of over 1000 lives. They have integrated with WebSphere Application Server and DB2.
  • Ideyeah has a Cloud based offering called opTEAMize for Delivery & Operational Heads of IT/ITeS companies who need to quickly find resources and accurately quote for a project. opTEAMize integrates with existing HR, CRM, ERP & Resource Management Systems of IT/ ITeS companies and aggregates skill, capability, and cost data. And this enables fast decision making through information models and interactive analytics. The product runs on IBM Softlayer and IBM Cloudant and are integrating using IBM CastIron.
  • GlobalSinc has a Product called Educube, which is a cloud based collaboration and ERP suite for K-12 Schools enabling collaboration between students, teachers and parents, streamlining the business processes for schools such as Fees Automation, Payroll, Admissions, HR, performance and assessment of Students, knowledge management for teachers, teacher effectiveness monitoring with advanced Business Intelligence and Analytics tools. They are integrating with IBM Cognos BI.

We also do some interesting stuff in the B2B space. We are launching a competition for B2B Startups, the first of its kind by a Corporate in India. If you are a B2B Startup, less than 5 years and privately held. You can apply to the competition by becoming a Global Entrepreneur Program member. There is a bouquet of prizes for the winners. The details are in the website ibmgepindia.com.

Guest Post by Radhesh Kanumury, Country Lead, Global Entrepreneur Program, IBM.

Take a Step Towards Denmark Presenting The Next Step Challenge

Denmark is located in Scandinavia in Northern Europe and of the easiest places to start and grow a business. The World Bank has rated it as amongst the easiest countries to do business in and as a fledging business, is that not ‘music to your ears’.

Denmark is also a hub for cutting edge technologies widen a variety of clusters including ICT, Clean Technologies, Life Sciences & Design. Some of the exciting start ups that have grown out of Denmark over the past few decades include SKYPE, GIGA, LINKSYS, NAVISION, all of whom were subsequently acquired by global majors.

The Danish Government is committed to fostering a culture of business & entrepreneurship and positioning Denmark as a global hot spot for Innovation. It continues to attract foreign companies into Denmark in an attempt to further strengthen its clusters.

Next Step Challenge

Invest in Denmark, a part of the Danish Ministry of Foreign Affairs in partnership with Next Step Challenge & Accelerace  brings to you a unique Accelerator program that promises you are ‘ride of your life’..

Next Step Challenge offers ambitious startups the chance to become part of what is perhaps the most ambitious accelerator program you’ll ever encounter.

The main prize of EUR 250,000 for the winning startup makes Next Step Challenge the biggest entrepreneur prize in Europe and the US.

Next Step Challenge could open a whole new world of opportunities for startup companies within the fields of digital health, smart energy, smart home, and communication. But just being part of the accelerator program is guaranteed to benefit the participating startups and entrepreneurs. 

nextstepchallenge

What the Program Entails

All Next Step Challenge participants are enrolled in an extensive six-month business development program that guarantees:

  • Two months of preparation where your business is currently located and four months on site in Next Step City
  • EUR 30,000 in seed financing (based on a due diligence) when you relocate to Next Step City
  • Individual mentoring by external business experts from leading Danish and international companies
  • 200+ hours of personal business training from experienced Accelerace consultants
  • Learning labs and workshops where you will get intensive training designed to maximize your business potential
  • The opportunity to test technology on 261,000 households using one of the world’s most advanced digital infrastructures
  • Free office space in Next Step City with access to high-speed broadband
  • Free housing in the region during the four-month relocation period
  • Rich opportunity to qualify for further financing from Accelerace and other Danish seed funds
  • A Founders pack with resources and tools worth EUR 50,000+
  • The benefit of a collaborative business environment featuring ambitious companies like your own
  • And much more …

We believe that this is a unique opportunity for Indian startups to get a foothold into one of the most exciting technology environments in the world and use Denmark as a launch pad into Europe.

So hurry, visit http://www.nextstepchallenge.com/apply/. Applications close by 30th of September, 2014.

Guest Post by Shanker Subramaniam, Country Manager, Invest in Denmark

Can you implement Growth hacking in your small business?

With new start-ups coming up on a daily basis, the competition in the market is intense. To be successful in this competitive world, you have to think beyond the ordinary. This is probably why growth hacking has become the go-to word when looking for people you may want to hire! If you can scale your growth beyond a linear curve and find multiple ways to expand your reach multi-dimensionally, you will survive. There is no other way to make our mark.

Growth hacking is not a new thing and unmindful of the same, you might have been using it in a different variant in the recent past.  Here are some powerful marketing tools in your hands as a business entrepreneur, to hack your growth.

  1. Encourage People to use your Products

    If you have started product manufacturing, its popularity among masses can be increased by incorporating a mechanism wherein the actual product can be shared. A business card company by the name of Moo has used this strategy effectively.

    In its pack of business cards, it adds some cards which encourage people to pass it on to other users, giving them discount as an incentive. Try this strategy in promoting your business and you will find that the customer affinity with your range of services will increase randomly.

  2. Identify potential Partners

    Small businesses often grow well if backed by someone who is already established in the market. Identify some of the successful leaders in your niche and try to establish a business linkage with them. Get someone to mentor you, or get them as a customer. If they are doing an event, try to get into some kind of partnership. This will help your business to gain effective visibility in relatively less time.

    PayPal and eBay are a perfect example of this synchronization. eBay was already a successful brand by the time PayPal came up. However, the concept of offering a safer transaction to its customers impressed eBay so much that it tied up with PayPal helping the company grow at a rapid pace.

    Use this strategy in your business promotion initiatives and help it prosper.

  3. Endorsement for your Endeavours

    Endorsement by someone successful in the niche area in which you are trying to get a foothold also has its imminent benefits. Your customers will take you seriously and will start believing in your promotional initiatives. You can hire the services of someone with a visionary outlook and help explain to your customers, the services or ideas you are trying to spread.

  4. Free products along with some Paid Services

    This is another viable method of implementing growth hacking successfully. You should offer some free services or products to the customer initially to build upon their trust levels. These free products or services can be offered in synchronization with paid services.

    A company by the name of Moz has been trying this successfully. One can sign up for free SEO tools on Moz but will have to pay up for premium services. People will eventually connect with you and go for paid services when they find that the quality of your product or service is trustworthy.

  5. Using Social Media Tools

    The advent of social media has drastically changed the way small businesses are perceived. Join the bandwagon and reap the benefits. Link up your promotional content on to the social media platform. The users on the social media channels will do the rest for you and the worth of your business will spread multifold.

    Pinterest has used this growth hacking strategy successfully for promoting its reach. Pinterest allows its users to find up content on the site and share the same on their Pinterest, Facebook and Twitter page.

    Make it easy for people to distribute your content on their social media pages easy and you will be able to connect with users in an effective manner.

Growth hacking has been in use since long. The techniques and tricks of using the same in business promotion have been evolving with time. By incorporating the above listed tips in business promotion you will be able to improve your prospects in the competitive business world and grow at a rapid pace.

This post is contributed by Kritika Prashant, together with team MyOperator, this IIT Delhi alumna is committed to make business calls as efficient and manageable as emails for small businesses in India.

Lessons for Customer-Funded Entrepreneurs #BootUpINDIA

More than two generations ago, the venture capital community – VCs, business angels, incubators, and others – convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor. They did so for good reasons: the sometimes astonishing returns they’ve delivered and the incredibly large and valuable companies that their ecosystem has created. But the vast majority of fast growing companies don’t take venture capital, at least at the outset. Are they on to something that most of today’s entrepreneurial ecosystem – VCs, business angels, incubators and accelerators, and all the rest – have missed? Do their stories hold lessons we can learn?

Is there an alternative to VC? Indeed, there are five!

There are five novel approaches that scrappy and innovative twenty-first century entrepreneurs have ingeniously adapted from their predecessors – like Michael Dell, Bill Gates, and Banana Republic’s Mel and Patricia Ziegler. What Dell, Gates, and the Zieglers have in common is that they all started and grew their companies largely with their customers’ funds. Here are some of the lessons their stories hold:

    • Lesson 1 – Matchmaker models: By bringing together buyers and sellers, but not owning what is bought and sold, today’s matchmakers build great companies with virtually no startup capital. For Airbnb, the initial investment in 2007 was for a couple of air mattresses on the founders’ San Francisco apartment floor. By narrowly focusing on conventions that were too big for the city’s hotel inventory, Brian Chesky and Joe Gebbia built their business one step at a time until they got noticed in 2008. VC funding eventually followed, and the rest is history: 500,000 properties in 192 countries!
    • Lesson 2 – Pay-in-advance models: Bangalore’s Vinay Gupta built Via into the “Intel Inside” of the Indian travel industry. How? By asking India’s mom-and-pop travel agents for a rolling $5,000 deposit in advance in return for real-time ticketing capability and better commissions than the airlines were giving them. Do the maths: 200 agents in the first few months gave Gupta $1 million in cash with which to start and grow his business!
    • Lesson 3 – Subscription models: Krishnan Ganesh started TutorVista with three Indian teachers and a VoIP internet connection reaching American teens who needed help with their homework. He quickly learned that $100 per month for “all you can eat” – paid monthly in advance – was just what the teens’ parents wanted. When renewal rates after the trial subscription quickly materialized at north of 50 per cent, growing the business was simply a matter of adding more fuel. He sold the business to Pearson in six short years for more than $200 million.
    • Lesson 4 – Scarcity models: Jean-Jacques Granjon and his partners created the flash-sales phenomenon by doing something simple for Parisian designer apparel makers who needed to move unwanted inventory. By collecting payment from his online members who responded to the limited 3-day sales and limited quantity available at discounted prices, and paying his vendors long after the goods had been ordered and shipped, Granjon didn’t need any capital to start or grow what became one of France’s hottest fashion brands.
    • Lesson 5 – Service-to-product models: Claus Moseholm and Jimmy Maymann of GoViral, a Danish company created in 2003 to harness the then-emerging power of the Internet to deliver advertisers’ video content in viral fashion, funded their company’s startup and growth with the proceeds of one successful viral video campaign after another. In 2011, after having turned their service business (creating and hosting viral video campaigns) into a product platform that stood on its own, GoViral was sold for $97 million, having never taken a single krone or euro of investment capital.

The way forward: Lessons learned

If you’re a bootstrapping entrepreneur lacking the startup capital you need, an early-stage entrepreneur trying to get your cash-starved venture into take-off mode, or an angel investor, mentor, or business accelerator or incubator professional who supports high-potential entrepreneurial ventures, a customer-funded approach may offer the most sure-footed path to starting, financing, or growing your business or one you support. In the words of Shanghai’s entrepreneur and angel investor Bernard Auyang, “The customer is not just king, he can be your VC too!”

Post contributed by John Mullins, Associate Professor of Management Practice in Marketing and Entrepreneurship at London Business School. His latest book is The Customer-Funded Business: Start, Finance, or Grow Your Company with Your Customers’ Cash (Wiley, August 2014), from which this post has been adapted. 

YO YO Honey Singh Strategy for Product Startups!

We are a product startup from Delhi NCR and to be honest, not big fans of Yo Yo Honey Singh. He started his music career as a Music Director in 2005 and for 7 years, was virtually unknown. Then, something happened in the year 2012 that catapulted him to overnight success and by 2014, his songs were in close to 15 big Bollywood movies and he wrote lyrics with legendary Gulzar!

In past 2 years, he has been in news all the time, with a Yo Yo Honey Singh song cropping up every few days. He did this by partnering with many established singers and by being in songs of various movies. With his signature voice and style, many might not like him, but one cannot just ignore him.What he did struck us as a great strategy for early stage product startups.In India, customer validation for product startups takes 12-18 months easily and as an independent platform, things get off the track all the time and the period only increases. By using YO YO strategy of piggybacking upon existing, established distribution network, a startup can:

  • Reduce their time to market drastically
  • Amplify their reach substantially in quick time
  • Carry out quick product iterations to reach product/market fit

Ours is a B2B2C product – a white label plugin for payment splitting and aggregation for use-cases like group-gifting, group-travel, group-event booking and crowd funding. We have partnered with multiple e-commerce websites in gifting, travel and crowd funding domain in just a span of three months.

We have learnt that while taking this approach, it is important to take a Selective Distribution approach and tie up with partners that cater to the Target Segment you would have targeted if you had not taken a YO YO strategy and had been an independent B2C product.This stems from Geoffrey Moore’s “Crossing The Chasm” lesson where you must ensure that partners whose network you are leveraging, cater to end target segment your product is meant for, to facilitate organic word of mouth spread among customers.We have a lot to learn and we realise that on path to creating great software products out of India, we will have to embrace innovative and new approaches which sometimes, we might not learn from a Silicon Valley blogger but from Indian celebrities you might not generally like.

Guest Post by Ankit Singh, Aprogift

If Security is Your Question, CLOUD Is The Answer

You start your computer to check the sales ledger, and are in great tremor as it was incapable of opening anything. Some sort of advertisements related to a product kept on flashing on the screen. On further investigation you realize it has been infected by virus and the nastiest part was – the antivirus on the computer couldn’t even detect it. In the end, you had to format the entire computer to eliminate the virus. You lose all of my financial data just like that.

A lot of business have suffered through problems like these, and they often think that their home or office is the best place to store data. Businesses should be cautious when it comes to storing chief data relating to business.

Enter Cloud Accounting! Let’s see how that can help and what can cause such data loss.

1) Computers are susceptible to virus attacks. 
Your system will get affected by a virus, be it from the internet or the USB. Most viruses enter a computer through the internet. I know you’ve installed the best possible antivirus solution but virus-makers get smarter every day marketing their product. Your system is just one infected USB away from getting that virus. If not the USB, it is the Internet from where most viruses come these days. These viruses are difficult to remove and sometimes wiping the entire hard disk is the only decision.

2) Weak or no access control can jeopardize your computer.
Usually, we all have one password to unlock the computer at office. It might be shared with important coworkers. Anyone can accidently delete the vital records. And it becomes very difficult to trace if someone copies the files from your computer. There must be a strong access control for your computer, be it office or home. Weak or no access control can possibly lead to losing the important data on your computer.

3) Free/High speed Internet can be very costly.
If you possess a high speed internet at your office, there are heavy chances of your computers getting infected with malwares. Employees casually use the office internet and often don’t give a thought about the security. Therefore, office computers must be secured by an effective firewall which will prevent malicious sites from attacking your system.

4) No management for Backups. 
Backups are a boon in today’s time. Only thing which can save you after a heavy data loss. Even when people know that their systems can get infected anytime, they do not have discipline regarding data backups. Post backup, the data needs to be protected and organized in such a way that it is very easy to reestablish when wanted.

5) Unpredicted occurrences can cause chaos.
You have no idea how & when fate is going to intervene in your life. Just imagine you went in a coffee shop and forgot your laptop. When you went back, the laptop was stolen. These unpredicted events like fire and theft can occur anytime and may cause heavy penalty. In situations like these, there might be no chance of protecting your data.

This Wikipedia article shows how businesses lose billions of dollars every year due to computer viruses alone.

Why Cloud accounting is more protected
Cloud accounting service providers store their data on way more sophisticated infrastructure, which is commanding and protected compared to office computers.
1. Cloud servers are sheltered by strong antivirus tools and are checked 24×7 by a devoted team of professionals.
2. Cloud data facilities employ state-of-the art electronic investigation and multi-factor access control systems. Data facilities are operated with trained security guards 24×7 and access is limited.
3. Firewall systems protect the data from online invaders. All Cloud accounting software providers use secure HTTPS connection with robust encryption levels.
4. The backup process is very precise and historic data can be restored within a few minutes, if required.
5. Systems are designed to dampen the impact of disturbances to operations. Multiple geographic regions and availability zones allow you to remain sturdy in the face of most failure methods, including natural disasters or system failures.

Such Cloud infrastructure has regularly experienced third-party certifications and evaluations. For example, leading service provider Amazon AWS has attained ISO 27001 certification and has been authenticated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). It experiences annual SOC 1 audits and has been successfully assessed at the Moderate level of Federal Government systems, as well as DIACAP Level 2 for DoD systems.

Every certification means that the auditor has dyed-in-the-wool that specific security controls are in place and operating as envisioned.

More businesses are adapting to Cloud accounting software like ProfitBooks or Xero, which are not only extra secure but affordable as well. Businesses don’t need to invest their time and money to ensure data security. This is the thing which attracts more customers towards cloud computing.

Financial data honesty and security are upper significances for any business and Cloud accounting software tools offer an impeccable solution. What more does a business need?

Guest blog post by Harshal Katre, ProfitBooks 

Life-transforming lessons from “The Matrix”

I still remember the feeling of being blown away by “The Matrix“. The movie had stunning visual effects. But more remarkably, it helped connect several dots in my head that have evolved into life-transforming mantras:

Do not try and bend the spoon. That’s impossible. Instead… only try to realize the truth. There is no spoon

Many of us lead our lives with bags of things that we believe impossible to achieve – spoons that we cannot bend. The spoon may be the aspiration to be an Olympic athlete, climb Mt Everest, run for the president’s office, or as common as a resolution to resist the urge to overeat, read a book every moth, blog regularly or make time to connect with old friends. We are often limited by our own ambition and tenacity. There is no such thing as an unattainable goal. The trick is to realize that the constraints that limit us from realizing our full potential may only exist in our mind.

Let me illustrate the point with the narrative that I heard from the man himself – Mark Inglis. Mark is an accomplished mountaineer, researcher, winemaker and motivational speaker who hails from New Zealand. In 1982, when 23 year old Mark lost both his feet to frost bite, scaling Mt. Everest seemed impossible. But Mark overcame his worst fears and physical limitations by sheer determination. He designed his own prosthetics and trained hard for 24 years to pursue his seemingly unattainable dream. In 2006, Mark became the world’s first double amputee to scale Mt. Everest.

While very few of us may possess the kind of grit that enabled Mark to overcome the odds, it’s quite interesting to note that we were all blessed with that same indomitable spirit as a child. Not caring about the length of his or her arms, an infant will persistently try to grab the moon. As we grow older, our experiences shape the matrix of constraints around us and we stop shooting for seemingly unattainable goals.

Unplug yourself from this system. Freeing your mind is the first step to unlocking this potential. Knowledge and training will do the trick.

In the book Outliers, author Malcolm Gladwell says that it takes roughly ten thousand hours of practice to achieve mastery in any field. Zach Hambrick, associate professor of psychology at Michigan State University, notes that his research does not support “the egalitarian view that anyone who is sufficiently motivated can become a master.” Kaufman, however, made the most convincing argument by taking the middle ground. “Everyone can’t be a genius in everything,” he says. “But I’m coming around to the idea that every single person has the potential for genius in something.”

But finding true passion and aptitude for an adult is far from easy, let alone a child having to figure it out without any guidance or inspiration. Interestingly, as I was drafting this post, I came across a related LinkedIn post by Sir. Richard Branson titled “The importance of encouraging children to shoot for the moon“. It is a very inspiring story of Barbara who witnessed the launch of the world’s first privately-funded spacecraft to carry astronauts to space at the age of 11. The road-trip her parents took to the Mojave desert to witness the space shuttle launch sparked her life’s passion for aerospace. Ten years of inspiration and perspiration later, she is now a student at MIT and interns at Virgin Galactic.

The best thing we can do for ourselves and for our next generation is to keep reminding that there is no spoon (that cannot be bent).

Photo Credit (Creative Commons)

Guest Post by Mohit Garg, Co-Founder, MindTickle

The A-B-Cs of the RBI Circular on Software Exports

Ok, so I am seeing a lot of posts / news item with headlines that make it look like the RBI / Government wants to wipe all export based startups off the face of the planet. Folks, please calm down. Here’s the A-B-Cs of what that really means:

1) You’ve got to understand that if the RBI / Government wanted to wipe you out, they would’ve done it already.

2) Wiping out export based startups is like shooting your best striker in the foot. Why would India, a country with trade deficit want to make life harder for the people who are helping reduce the trade deficit?

3) The circular was issued in September 2013. It’s a year old already. Please factor that in too.

Now down to some specifics: 

1) Firstly, it’s a myth that everyone has to get STPI certification. Only those companies that are registered with STPI have to get STPI certification. STPI is already in it’s sun-set era. The 10 year exemption is over and it has no jurisdiction over companies not registered with it.

2) The intention is to gather information on foreign exchange inflow into the country. Not to control it.

3) The reason it hasn’t been actively enforced yet is that this foreign exchange inflow related information is already supplied by banks to RBI monthly so whatever information you will be supplying is only corroborative.

4) What needs to be done is that you must download a form called “SOFTEX” from the RBI website, fill it up with basic information, sign it and then either submit it to your banker or upload on RBI website. There isn’t too much clarity on this.

Just to clarify, this is to the best of my knowledge. To be 99% sure, I have confirmed this with three other seasoned RBI / Tax practitioners.

So folks, please relax. There’s no need to arrive at massive conclusions based on the media reports!

Guest Post by Jaydeep Halbe, Halbe Innovations

Pricing your SaaS Product and how we did it at Sosio

In case you aren’t updated on the current affairs, 2014 is shaping up to be a controversial year; and we’re not referring to Justin Bieber’s antics, Mr. Kejriwal’s dharnas or Mr. Modi’s development stories. Instead, a new contention is brewing in the annals for us which is every entrepreneur’s one of the worst nightmare: deciding how much to charge for your product 😉

Pricing is one of the most difficult things to get right. There are several questions that come to us, and its good if we can get an answer for each of them. Should my MVP be free? When should I start charging? How much should I charge? Will I lose my first customer, if I start charging higher? Will the freemium model work?

We get into these FUDs(fears, uncertainties, doubts) because whenever you ask for money, there is friction, which cannot be removed, it can only be minimized. The best way to overcome these objections is to prevent them from happening. Well, I tried to study, how other people, were addressing the same problem, and tried to come up with one for my own product. Its taken more than 6 months, and hours of brainstorming with few of the amazing folks for me to reach here. I will try and summarize few of them.

The trouble with software pricing

Pricing is a basic economics thing. Unlike traditional manufacturing products, where there is a fixed cost of raw material, labour, transportation etc. a cost price for each unit is pretty clear. On this objective value for each of the unit, the sales team, tries to create a perceived value of the product, based on reference points of competing products, and after a basic survey of the demand curve, a price point is generally arrived.

For softwares, the case is slightly different. After break even, the price of a new unit, tends to be negligible. So defining an objective value for each unit becomes tough. Chances may be, the product you are creating may not have a direct competitor, or if there is an alternative it might be free. In that case, extrapolating from a reference point becomes tough.

The price tag you put on your software, is one of the most challenging thing to get right. Not only, it keeps you in business, it also signals your branding and positioning. Iterating on the product, is far more easier than on the price. Lowering the price is generally easy and appreciated but it takes to be an Amazon to demonstrate it profitably. Increasing the price, is tough, because it adds to the churn. So doing the most you can, to get it right, generally accounts for a successful business in making.

Addressing few of the initial Questions

Should I charge for my MVP?

Despite validating the problem that I was solving, and clearly mentioning the price point during the customer interviews in my initial stages, I used to be afraid of asking money for the product, because I had a fear, the product is not ready, the Minimum Viable Product was minimal, I was not sure of the hidden bugs and I was not sure, how deeply have I solved the problem.

The two thought leaders Steve Blank and Sean Ellis had the following to offer –

Steve mentions pricing to be one of the important questions in your customer interview, this helps you validate that the product’s value proposition is compelling enough for them to pay, and the problem is worth solving. Once the MVP is built, Steve asks you to sell it to your early customers. There is no clearer customer validation than a sale.

Sean Ellis, removes pricing to the post-product/market fit stage:

“I think that it is easier to evolve toward product/market fit without a business model in place (users are free to try everything without worrying about price). As soon as you have enough users saying they would be very disappointed without your product, then it is critical to quickly implement a business model. And it will be much easier to map the business model to user perceived value.”

Well both of them have their own merits. So I did an A/B with my customers. I offered two of them, the software for free, and mentioned to the other that we will be charging. The folks who were given free product, did not use it and it got shelved, whereas the ones who were paying, had feature requests, reported few of the bugs they came across, solving these bugs, and responding pro-actively helped me develop better relations with them. The free users asked for additional features, whereas the paying users asked for improved features, which eventually meant a better product.

Personally, I align more towards Steve’s side, because, the best validation you can get for products value prop. is the customers’ bucks, and if it gets figured out initially, nothing like it.

Should I go for a freemium model?

Lincoln Murphy has a white paper on The Reality of Freemium in SaaS which covers many important aspects to weigh when considering Freemium, such as the concept of quid pro quo where even free users have to give something back. In services with high network effects, participation is enough. But most businesses don’t have high enough network effects and wrongly chase users versus customers. The notable point in the above paper is – “Freemium is a marketing tactic, not a business model.”

People have struggled with freemium, and dropped it, with few exceptions of Wufoo and FreshBooks. The conversion for free to paid accounts has been relatively low even for Pandora, Evernote, and MailChimp. 37signals has greatly deemphasized their free plans to almost being fine print on their pricing pages.

Its not impossible to launch successfully with a free plan but things can get easy, when we simplify freemium, not look at it as a business model, with the only objective for it being to get people using your product in a manner that makes them want to pay for more advanced features.

What should I consider while pricing my software?

There are a number of ways to approach this problem.

The amount of money a customer is willing to pay, primarily depends on the following two factors –

  1. Value extracted from use of the product
  2. Emotional Willingness to Pay, which is an after effect of perceived value of the product.

And hence, two of the most obvious pricing strategies are –

Pricing based on the value provided

This is customer-first strategy. The amount of value each customer gets out of using Sosio, corresponds with the amount they pay us. Tried doing it, but devising an excel sheet, where in we could go and show, that you used sosio for X, and it increased your value Y times, is something, we are yet to find.

Pricing based on cost

This strategy takes care of our engineering team, sales cost, server and other rentals. This is generally intuitive from an engineering perspective. Pricing based on the number of accounts, the amount of data that is processed and saved, give us a good number, as to how much we should charge.

But the above approach makes it a uni dimensional pricing strategy. Our product is not just the product, its the customer support, its the number of users, its the problem that we are attempting to solve. The Quality of Support we provide, the response time of the support, Email Support versus phone support versus in person support, number of support incidents, product features and depth of usage are other metrics are other dimensions to reflect upon while deciding the pricing.

There are several params, to consider, and you can go on complicating your pricing and creating complex tiers. Even, I was doing one, till I read this post by Dharmesh Shah, and how he randomly arrived at a price of USD 250. I could have gone for a ballpark of maybe 20k INR, but here is how I arrived at what I arrived – I had few features, which other softwares, were providing as well. I have tied down features, uniquely, but my software, as of now, lacks the depth that these enterprise softwares offer, primarily for 2 reasons –

  1. those features will add to the complexity of the product and cost.
  2. the customer segment, I am targeting, does not require such depth.

What I tried was, brutally trimmed the price 10 times, of each of the features, and talked to customers. They were not willing to pay that much, but because I wanted to get started, I reduced it 50% further, the ones who were, happy, continued, the rest were a good bye.

With subsequent improvisation of the product, the prices will increase, and we will keep iterating on it.

Another advice, I got, while I was discussing my pricing strategy with Prof. Prem was to charge for the service and strategy. Well I don’t want to go into the details of how, an analogy can be if you are selling Adobe Photoshop, reduce the price of software, and charge for educational offers. It is working for me, two of my customers are happy with it.

Deciding a pricing tier

The four things to be taken care of, while deciding on pricing are –

  1. The price tier should be simple(Mixergy just uses the names of the plans as calls to action)
  2. It should be easy to compare, with the competitors.
  3. You should help people choose a plan.
  4. Avoid giving, too many choices. (The paradox of Choice)

An easy way of arriving at the tier is, creating customer persona, and segregating them.Your pricing tiers are a visual representation of where your buyers fit in your business model, and each tier should align to one type of customer.

Tiers makes sense for a lot of startups. But as of now, we are doing without it. Because based on the 50 customers I talked to during the sales process, most of them, got stuck, while I was explaining them the pricing model. If you’re a startup (or any software company) consider if your customers really need the additional pricing levels.

To end it all –

“Although scientifically purer, it often doesn’t make sense to change a single variable at a time. Theoretically, you shouldn’t change the price of your product, your discounting strategy and the types of bundle that you sell, all at the same time. But practically, it can be the right thing to do. It’s more useful to fix the problem than to understand why it’s broken. When a scientist goes on a blind date that doesn’t work out then, in theory, he should fix one variable at a time, and re-run the date. first, he should change the partner but go to the same film and buy the same flowers. Next, he should keep the partner the same, vary the film and keep the flowers the same, and so forth. but the pragmatist in him will, or should, change the girl, the film, the flowers, and buy some new clothes and shave too. If it works, he might not understand why, but at least he’ll have girlfriend.” – Neil Davidson

And this awesome piece by Seth Godin –

Go ahead and act as if your decisions are temporary. Because they are. Be bold, make mistakes, learn a lesson and fix what doesn’t work. No sweat, no need to hyperventilate.”

Guest Post by Saket Bhushan, ADFL at Sosio Technologies

Bootstrap vs. Venture funded route? Lessons from Kiln vs. Trello #SaaS

I am a big fan of Joel On Software blog & FogCreek Software.

Yesterday Joel announced that, Trello, their visual Project Management product, is now an independent venture funded entity, spun off FogCreek Software. One of the comments in HackerNews caught my attention and got me thinking about an issue — how do you decide if your product idea needs external funding or not?.

“I am no longer a Fog Creek employee (I left to join an education startup a bit ago), so this is not an official opinion, but anyway: Joel wants Trello to grow a lot faster than Fog Creek could bootstrap it. In my personal opinion, a big reason why Copilot and Kiln never quite made it was that we didn’t have the developer resources to dominate the market when we were in a good position to do so. Because we insisted on bootstrapping, we necessarily had very small teams, meaning that competitors, who were willing to go into debt to have larger teams, were able to come from behind and surpass us in both marketing and features. In other words, while both products are successful and profitable, they likely could’ve been a lot more successful and profitable if Fog Creek had thrown a lot more resources onto them back at the beginning.”

How do you decide if you should bootstrap to profitability or raise funds at the beginning?

There is always an ongoing debate of raising venture funds vs. bootstrapping your way to profitability and sustained growth.

There is 37signals and Zoho school of thought to bootstrap your way to success. And then there is SalesForce at the other extreme. There is no generalized right or wrong answer to this question and very often you find startups challenging these norms.

There are a few aspects like competitive landscape, market trends and the adoption curve of product itself, that can guide you to make this decision. So, what are those?

Bootstrapped model: If you are in an established (read commoditized) market with lots of competitors it makes sense to build your way to profitability by bootstrapping. If you are building yet another Mailchimp competitor, solving “bulk emailing” for a niche ignored by them, and solving it elegantly while building your way to profitability may be the best approach.

Venture funded model: If you are in a new market with lots of business model or technology innovation happening around it, you should try to build / grow as fast as you can. At Chargebee, we are in this category with a fast changing Subscription business model that is disrupting the way you think about customers & sales, and creating new growth opportunities across sectors.

In the case of applications like CRM, you always evaluate something like SalesForce though you may like a Close.io or a Pipedrive. And you tend to hear opposing voices within your team, advising you to choose an established solution because “it can scale”. By scale, they mean feature richness, integrations, small aspects of product features that makes every day life easy — the benefits of being in market for years & having fixed nagging issues for customers (ex: SalesForce automatically creates follow-up tasks based on rules. It is a simple thing, but I have repeatedly seen this being a reason for sales managers to choose this because it is important for them).

Though you can get funded as a new player in the CRM space, it takes years to challenge the established player unless you are complimented by market forces. Ex: Cloud + Behavioral Analytics + Inside Sales could be a game changer & could leave SalesForce behind. Let me explain. If behavioral analytics becomes the key to doing sales in SaaS (like it is now), established products like SalesForce can be challenged by players like Intercom that provides a totally different dimension to doing online sales and they can dominate that market. Everybody else in CRM space, playing by established rules is trying to play catch with the leader and not disrupting in a big way. This is one category.

Another category is one in which the market leaders are not well established, yet. The market itself is being defined by new way of doing things, across several verticals and products are still maturing. The early mover is even probably at a disadvantage making mistakes along the way, building & rebuilding stuff while lots of new players are emerging building better solutions (this is the space we believe we operate in with Subscriptions).

The comment in HackerNews resonates well here with the second category explained above — the opportunity probably missed by Kiln & Copilot, when they could have totally dominated the market. Github totally dominates the market. Kiln probably missed the bus by not moving fast with Git & SaaS model. If they had deep pockets, they could have been the market leader taking on Github.

And they sensed the opportunity early with StackExchange and now Trello, and have spun them off into separate entities off FogCreek, so they can thrive on their own.

Both these models work and there are always exceptions (isn’t that exactly why we startups exist, to buck the trend?). Choose whichever suits your style. But if you are in second bucket, we should be aware that competitors may take the market further away from you, if you don’t do justice to your startup with right resources at the right stage.

Guest Post by Krish Subramaniam, Co-Founder & CEO, ChargeBee 

Raja the Raja ! We miss you!

Dear Raja,

Rajendra RajaWe have collaborated on many blog posts in the past but we are struggling to shoulder the burden of this one. People say you are 63, but you worked like a 23! You didn’t care what people thought about your views – you boldly put them forward. You worked for a large company but you cared for the success of innovation in smaller startups. While your mates were fighting for their promotions you were fighting to promote the eco-system. When everyone is having hard time adapting to change, you learned twitter, facebook and what not, with the curiosity of a teenager. While everyone safely choose an MNC product, you took the risk choosing Made-in-India products within your organization and also forced your network to follow you. You saw no boundary and went across NASSCOM, Ignita, iSPIRT with the only goal of building a solid ecosystem. It is hard to merge companies but you easily united iSPIRT and Ignita. When people hesitate to accept friends requests in FB, you made us part of your family by including us in your 60th anniversary celebrations. You are great friend to all of us and we miss you! Raja the Raja !

With limitless love and affection,

Akshay Shah, Avinash Raghava, Dilip Ittyera, George Vettath, Lakshman Pillai, Nari Kannan, Purushothaman K, Sharad Sharma, Suresh Sambandam

 

Your Opportunity to Win a FREE Trip & Meet Businesses & Startups in Israel #StartTelAviv

iSPIRT partners with TiE Delhi – NCR & Israel Ministry of Foreign Affairs to present Start Tel Aviv

Israel is known for its startups and Tel Aviv is a leading hub with a local  ecosystem  of  world  class  tech  talent,  dozens of  leading  multinationals  and  hundreds  of  tech  star  startups.

Start-TelAvivStart Tel Aviv from September 14th to 19th 2014 is an  International competition  in  the  framework  of  which  startups  from  different  countries  will  compete  for  the opportunity of a 5 day intense startup experience to learn from the startup ecosystem in Tel Aviv.  The prize is a paid trip where the 13 startup founders winners from around the world, joined by local Israeli entrepreneurs, to participate in “Start Tel Aviv” during the DLD Festival week, and participants have the opportunity to meet the coolest and smartest companies, techies, startups, designers, artists, scientists, investors, and cultural drivers from Israel and abroad.

The events at Startup Tel Aviv are as follows:
Day 1: Mentoring, Industry & Professional meets, M&A opportunities.
Day 2: Pitch to Investors and VCs. Visit Cities Summit Conference
Day 3: Tel Aviv DLD Conference
Day 4: Open Startup event across the city
Day 5: Tour Israel: Visit Jerusalem and the Dead Sea

Here’s your chance to connect with your Israeli counterparts, investors and VCs.  You should also use this opportunity to figure out if you can collaborate with your counterparts to go global.

Interested?  Here are the criteria based on which the selection will be made:
Criteria
1. Age of submitting founder: 25 – 40
2. Sectors: Web, Mobile, Security
3. Stage: Seed Stage

Competition Judging Parameters
1. Innovation
2. Team
3. Business
4. General
5. Creativity – Use a creative video to prove why this startup should go to Tel Aviv? Each company may submit a 45 second clip (maximum) explaining “Why should my startup go to Tel Aviv, Israel?” (this should be the first slide of the clip). Early submissions to be promoted on Social Media

For those of you interested, please submit the online application here

Initiative led by Rinka Singh, CEO, Co-Founder at AccelerateFire, on behalf of iSPIRT.

Are you missing out in Digital Marketing?

mullen-marketing-ecosystemThe way that we have done business in the past and the way it is now have undergone a transformation, a digital revolution indeed.   A few years ago, Facebook was hardly known; LinkedIn’s presence was not felt.  But today digital is all over the place.  With marketing undergoing major transformation, and will continue to evolve as we move forward, as a CEO or a CMO, have you utilized the ‘Power of Digital Marketing’ in your business?

This article could help uncover areas that your businesses should explore to make your company stand out, improve upon your brand image, reach out to more customers and building a solid foundation to your business.

Business buyer is today a lot sophisticated, and they have a need to buy.  They now have plethora of information, lot of data to analyze, and more so, their purchasing decisions are influenced by the complexity involved in the buying process.

The first step is to define your Digital Marketing Strategy.

  •      What are we trying to sell?
  •      Who is the target audience?
  •      What is the message that we would like to share with the audience?
  •      What are your marketing objectives and how do you plan to track the ROI through these efforts?

It is essential that the management and marketing team addresses the above questions so as to have clarity and objectivity.  The message needs to be consistent across various channels.  Hence integrated messaging is the key and it should flow across both ways, both from your company and from your audience.

There were days when the buyer relied heavily on information from a manufacturer or a service provider, in order to buy.  Today the customer has more than enough information at their finger tips.  So treat the ‘Data like a King’, and ‘Content like a Queen’.  The crux is that the context should be relevant to the customer.  Proper use of information and analytics will help weave a perfect story which your audience wants to see or know about.

Another disruption in marketing has come up in the recent past, which is the ‘Mobility’.  Organizations need to have a mobile strategy in place.  Web and mobile strategies must meet, and it is becoming mandatory to have a mobile site that renders the website well across desktops/laptops, smartphones, tablets and e-readers.

Digital marketing is measurable, customizable, and can be executed effectively at a lower cost.  It has various components and each of it needs to have a specific objective and results tracked.  It starts with the website that should have a good design (good UI), clear messaging, ease of navigation and speed.  SEO, SEM and Social media are some of the components one needs to pay close attention to.

SEO: Search Engine Optimization helps to optimize your website.  It also increases visibility of your content through proper usage of keywords.  It helps in ranking up your site based on your keywords, its density, etc.  This is organic and cost effective, but takes time for results to be seen.

SEM: Search Engine Marketing is ad based where you bid for keywords.  You can play with your budgets but sometimes minimum bid amount can itself be higher.

Social media involves social groups, networks, blogs, videos, reviews, etc.  Most popular amongst them are LinkedIn, Twitter, Facebook, Pinterest, etc.

Companies can derive significant benefits if they are able to leverage the power of Online Marketing.  It can be further classified as ‘traditional’ and ‘gorilla’ marketing.

Email marketing and banner advertisements can be classified traditional where as gorilla marketing helps to generate inquiries and close sales through cost per acquisition deals, affiliate programs, CPC (cost per click), etc.

The points discussed above are just the tip of the iceberg, and the marketing team needs to include a well thought out Inbound and Outbound digital strategy.

Inbound marketing can be done through blogs, videos, social media, SEO, discussion forums, whitepaper, etc.

Outbound marketing includes email campaign, webinars, virtual conference, display ads like Google adwords, etc.

A right mix of inbound and outbound marketing is the key, when you are looking at targeting prospective buyers for your product or a service or a solution.

Customer today has multiple touch points before they make their buying decision.  Hence it is essential that we provide one integrated message, across all channels of communication.

With so much of avenues to reach out to your customers, and with lots of action happening in the marketplace, be conscious to cut the noise, make yours stand out, and fish where the fishes are.

Guest Post by Shyam Sekar S, Chief Mentor & Strategist at Startup Xperts

The Threat of Termination

The emergence of high speed Internet services and the ability to outsource the networking and processing requirements has generated a plethora of opportunities for various companies to avail these emerging services and reduce their overheads and speed up product delivery.  There are however, various critical termination and post termination issues that are encountered by IT companies who are operating on a Software as a Service (SaaS) and Platform as a Service (PaaS) business model.

cyber-security-a-growing-issue-small-businesses1A typical SaaS Agreement is akin to a “property lease agreement” whereby the user would pay rent for the property as long as it is used and on termination of such a lease, the user would cease from using the said property.

However, unlike property, the services rendered by a SaaS operator would need not only require protection in-terms of asserting its rights over the underlying software program, but also for ensuring that only the right to use are assigned to the end user for the limited period.

From the end user perspective, the SaaS model of business operations raise a whole new gamut of issues given the nascency of this Industry. A common concern that is being raised by them is “what would happen if the service contract were to be terminated by the service provider”.

While many a client/end user would brave the odds and accept the risks associated with the industry, it is critical to address the concerns discussed herein. In a standard SaaS agreement, it should be viable for having an amicable exit option so as the interests of the end users are protected especially with respect to migrating to a new platform so as to ensure business continuity and guarantee data security post termination. If the agreement secures these rights of the end users in case of a termination, the agreement will be deemed to be not too restrictive so as to attract anti competition regulations, if any. The end user in which case can easily migrate to another platform or use services of a different service provider in an effective manner.

Takeaways

A SaaS or PaaS business model is susceptible to Anti-Competitive regulations especially if the arrangement is in exercise of a dominant market position. It would also be a concern for the client to have an exit option and not be wholly dependent on a single SaaS provider. Following are some of the tools to be used in negotiating a contract in these scenarios:

  • Use a Post Termination clause to assist the client in identifying alternatives
  • Assert IPRs in the underlying software
  • Non-disclosure and Non-compete agreements may be entered into between the parties
  • Post termination cleanse of all traces of the software
  • Build in adequate clauses for protection on data and codes during migration to the new provider

Guest Post contributed by Aashish Somansi and Shantanu Sahay, Anand & Anand