Author: ProductNation Network

ProductNation has been set up by a team of enthusiasts who have created a platform for entrepreneurs, employees and indeed, onlookers to share ideas, ask questions and gain knowledge about various dimensions of the software product business.
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CISO Platform Decision Summit to Showcase Innovative IT Security Start-ups

India’s startup ecosystem has climbed another step towards becoming the largest in the world. It is the fastest growing and third-largest in the world. Though we have more than 3000 start-ups in India, we are way behind in terms of IT Security start-ups. With the growing concerns of Cyber warfare, India as a country needs to have significant indigenous capabilities in the field of cyber security. With the vision to promote the IT Security start up ecosystem in India, CISO Platform has launched an initiative to promote Indian product companies during its flagship event: Decision Summit and Top 100 CISO Awards. iSprit has joined hands to support this initiative as a community partner.

In order to encourage entrepreneurs who have come up with innovative ideas in the field of information security, CISO Platform is providing an opportunity to showcase their ideas at Decision Summit 2015, New Delhi. This event shall serve as a platform to connect with the top IT security decision makers and numerous innovative Information Security companies. The selected companies shall be able to present their innovation during the event apart from having space in the expo floor.

The event shall host 100 to 150 Indian Chief Information Security Officers or Head of IT Security. The platform can be utilized by the selected start-ups to network and learn from the top CISOs and also introduce their innovation to them. The event shall also have numerous sessions and workshops in the emerging field of IT Security like Cloud Security, Cloud Access Security Brokers, Threat Intelligence, RASP, IAST and lot more.

To know more about Innovative Start-up Showcase: Click here

To know more about Decision Summit: Click here

Guest Post by Bikash Barai, Co-Founder, iViz Security.

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Leadership Attitude

In this cutthroat and competitive business environment it has become imperative for both new and established organizations to be on top of their game. Staying constantly in top form and delivering results requires the organization to have people in the management with strong leadership skills. These people are even more important for companies that are yet to make their mark in the market.

As part of our initiative to support the growth of start-ups and encourage them in their endeavours, we had recently conducted a roundtable on Leadership Attitude – to understand and discuss what makes a good leader – one that people would willingly follow?

In response, our team came up with the following attitudes of a leader – that all those aspiring to lead must imbibe and also pass on to their teams to ensure that their venture is successful.

Know your worth – All successful people have a healthy self esteem and know what they are worth. They neither take nor behave in an unacceptable manner with anyone. Amongst all, this quality that gives rise to self belief and confidence in one’s ability is the most important one.

A to-do list – To make sure that their day is productive, leaders plan to do the most important work in the first two hours of the day i.e. they apply the Pareto principle – which suggests that one must give importance to the 20% of the tasks that generate 80% of the results.

Clear work schedule and follow up – Leaders have a well prepared work schedule for all the tasks that they want to achieve, they set clear deadlines for these tasks and regularly follow up on it – approximately in four to six weeks.

Compulsory savings – Savings come in handy during those rainy days or ‘periods of recession’ and are important both for individuals and organizations. Successful people ensure that they compulsorily save at least 10% of their income every month.

Develop intuition – Successful leaders not only use the data and information available to them but also their intuition – gut feeling, to make decisions. According to the book blink – by Malcolm Gladwell, which is about rapid cognition – the rate of success for decisions taken based on gut feeling or intuition is 60% and 40% for those decisions that are arrived at by following a logical thought process.

Clear definition of success – Success is a very relative term. What one person considers as successful may only be a small achievement or goal for another. Leaders have a clear understanding of what success means to them.

Cultivate kindness – It is important that in a hurry to win this never ending race of achievements we do not overlook the importance of or forget basic human qualities. All successful people have a strong sense of empathy and they consciously practice kindness of word and of deed. Along with this these people are trust worthy, act with integrity, are approachable and most importantly they are likeable.

Take risks – Success is part dependent on our ability to take risks and work out of our comfort zones. Opportunities often come disguised as risks, threats or challenges, which if evaded have the capacity to become regrets. So, to avoid falling into the trap of ‘what if’ thinking and holding regrets– cultivate a habit of at least taking some calculated risks.

Practice meditation – All successful people practice the art of meditation. This technique helps them keep calm and think clearly when faced with adverse or challenging situations.

Learn to apply the correct response to stress inducing situations – There are four major reactions that occur in instances of perceived harm or attack – fight, flight, freeze, or fawn. A successful person knows how to judge a situation and react according to it. For e.g. if it can be fought – then stay and fight. If the situation is more powerful than you – then retreating or flight response does not make you any weaker.

Know your personality type and that of your core team – For an organization to be successful, it is important that the core team is made up of people with different core strengths that complement each other. Leaders have the basic knowledge of personality types and also the weakness and strength of each type. This knowledge helps them build a strong and competitive team with a multitude of skills. They have also perfected or nearly perfected the person-job fit in their organizations.

Ability to take tough decisions – This is one quality on which a lot of success is dependent on. Leaders should be able to set aside their emotions and take decisions for the larger good of their people and company.

Above par people skills – Leaders now that a lot of their success depends on how they communicate with the people who work for them. They use respect and tact in all their communication so as to ensure that no one goes away feeling hurt or humiliated. The best leaders work on building relationships with the people who work for them by ensuring that they now their names, a bit about their families and for the immediate team – their goals and aspirations. These small pieces of information go a long way in building a strong and motivated team.

The God complex – Leaders know that they are not shielded from failure. They do not let their successes to get to their heads and develop a false sense of self or haughtiness.

They do not take rejection personally – Leaders know the rules of the game; they do not take rejection from investors, market or the public personally. Instead they work harder and smarter to acquire the required support.

Networking – Leaders are expert networkers – they spend adequate time on meeting and cultivating relationships with people whom they would want to work with or those whom they would like to do business with in the future.

They believe in Karma – What you sow is what you reap and what goes around comes around – are the two mantras that leaders live by.

This list is just the tip of the iceberg called Leadership, but it’ll help you to get a head start on building the awesome team most organizations would wage a war for. Start with these and build your own definitions and mantras to aid your journey in building a successful and enduring venture. We’re always there to support 🙂

Guest Post Contributed by Praveen Singh, 99Tests

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China and India: Rivals and friends?

The tone set by the Prime Minister’s visit suggests that the two countries can be both, with India being an equal partner

Narendra Modi found himself marking a year as Prime Minister neither in his home state of Gujarat nor in New Delhi, but in the bustling metropolis of Shanghai.

The final engagement of his three-day visit to China (May 14-16) was a speech to the expatriate Indian community. I was there and I doubt I shall forget the spectacle. Nor could one argue with his refrain: vaqt badal raha hai (the times are changing).

modi-l5Becoming visible

When I first arrived in China from the UK in 2011, I was struck by how few Indians could be seen there. This impression was compounded by discovering how limited the flight options between China and India were, in great contrast to the daily (often multiple) flights between China and the UK and other more distant destinations. Although business school academics in Shanghai brought together leading practitioners, diplomats and experts to reflect on Sino-Indian business activity, it seemed that neither nation saw the other as much of a priority.

But a lot can (and does) happen in four years. The Modi show in Shanghai certainly suggests progress has been made since I first set foot in China: in the emergence of a new style of foreign relations in India, in the willingness of China and India to engage with each other, in the ability of the Indian community in China to cohere.

As I reflect on this event I am encouraged and cautious in equal measure about China-India relations in general and Sino-Indian business activity in particular, for three reasons.

Prior experience to go with the charisma. My biggest source of encouragement stems from the fact that although this was Modi’s first visit as Prime Minister, it was far from being his first experience of China. Indeed, the one bright spot in my early dismal assessment of China-India dealings was Modi’s visit as Gujarat chief minister in November 2011 — and that had been his fourth such visit.

I teach international strategy in a business school, and I emphasise to my students the importance of prior experience in helping entrepreneurs and managers succeed in foreign markets knowledgably. Modi’s China experience of the past augurs well for what India can achieve in China, and may well make a big difference to whether his visit ends up yielding incremental advances in business opportunities for Indian businesses in China and vice versa — or representing a genuine inflexion point that heralds the next substantial wave of Indo-Chinese commercial activity.

Honest self-reflection

Honesty about problems helps, but doesn’t fix them. My biggest source of caution arises from the fact that the honest acknowledgement of problems is a necessary but insufficient condition for solving them. Modi has been justifiably commended in the Indian press for being frank about the need for tackling vexing issues such as border disputes, and his Chinese counterpart has reciprocated the candour. This helps, but the proof of the pudding will become apparent only as the interfaces established on this visit are utilised for continued dialogue.

Business veterans in China, including some from India, often comment on the need for commitment, patience and persistence in cracking the Chinese market. Surely, this holds for Sino-Indian diplomacy as well.

The Indian community in China exists! Whatever the actual outcomes of Modi’s visit for Sino-Indian business, the event has already made history in bringing together far-flung expats of Indian origin in China on an unprecedented scale. The significance of this might not be easy to grasp for those living amongst numerous people of Indian origin in the US, UK, South Africa, West Asia and Down Under.

In China, however, the sight of Indian restaurants and other signs of a thriving Indian community is not commonplace outside of the large metropolises (or Yiwu, the city with the largest contingent from outside Shanghai at the event).

So to have nearly 5,000 people of Indian origin under one roof was truly remarkable. As a colleague commented: “I have always wondered where all those Indians travelling with me on Air India flights to China went, because I’ve never seen them afterwards. Now I know!”

Quo vadis?

Several years ago, when I was a newly minted lecturer at Glasgow University, I was invited to an Indian community reception in London for Prime Minister Manmohan Singh. My recollections of that event in London are of low-key dignity and a profound sense of history. Shanghai was high-octane celebration and a profound sense of anticipation.

So, where to from here? India has to be honest and understand that although China and India are spoken of in the same breath, in reality it is a distant second as an economy. The interest that Modi has generated in China, therefore, acquires even greater significance. To his credit he has come across in the media, both in China and India, as one who wouldn’t settle for anything but treatment as an equal. But it does not mask the fact that India and China are great rivals. That said, I would aver that the debate as to whether China and India are (or should be) friends or rivals represents a false dichotomy.

Rivalry between the two most populous nations in the world, widely regarded as the two largest economies of the future, is virtually inevitable. But what is not inevitable is whether this rivalry is friendly or bitter.

An important understanding I have acquired is that often the Chinese deal with dilemmas differently from their western counterparts — they tend to opt for ‘both…and’ rather than ‘either…or’. This may be a good way to go because neither nation can afford not to be rivals — or to destroy friendship over their rivalries. What China and India should work out is how to be rivals and friends at the same time.

Blog Post  by Dr. Shameen Prashantham, Associate Professor in international business and strategy at Nottingham University Business School, China

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Embarking on a journey called Digital Desh Drive

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Since 2012, NowFloats has been helping small businesses all over the country get discovered and grow online. This year, we are embarking on a journey called Digital Desh Drive as a part of our mission to get every local business online by 2020. Digital Desh Drive is all set to kick start in Amritsar on the 6th of May, cover 20-25 important cities across the sub-continent and end in Kanyakumari on the 27th of May 2015.

The drive aims to study the behavioral patterns of entrepreneurs across different regions and also help them build a strong digital footprint online. Led by startup enthusiast, Prathibha Sastry, the four member crew will interview these small business owners with a mindset to gather insights and stories about their setups and also help them to connect digitally on a larger platform with their end consumers.

Follow NowFloats on Twitter to know when we are coming to your city, and come say Hi. Use the hashtag #DigitalDesh to follow all the action from the tour.

Got questions you would like us to ask these small business owners? Tweet to us at @prathibhasastry and @swapnakucherla.

Guest Post by Swapna Kucherlapati, NowFloats

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Everything you need to know to build and scale a SaaS business

While new-age global SaaS startups like Zenefits & Slack continue to grow at a feverish pace, India too is beginning to see the emergence of quality SaaS companies like Practo, Freshdesk and Capillary among others. These companies have attractive unit economics, are capital efficient and have demonstrated the ability to compete in international markets. As a result there is strong investor interest in India SaaS companies.

Matrix Partners India, one of the leading venture capital firms in India, has invested in startups such as Practo, Limetray, GrownOut to name a few, which are building scalable businesses with a SaaS delivery model.

Matrix Partners India, is hosting a meetup on May 7th, 2015 in Bengaluru with the theme of ‘Everything SaaS.’

Davik Skok, General Partner, Matrix Partners, has a wealth of experience running companies. David will share his insights & experience of helping build & scale SaaS businesses. The talk will be followed by a panel discussion on the same theme. Panelists include David Skok, General Partner, Matrix Partners; Shashank ND, co-founder & CEO, Practo, Suresh Sambandam, CEO, KissFlow and Vijay Sharma, co-founder, Belong.

If you are a current or aspiring SaaS entrepreneur interested in attending this event, please register here.

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InTech50: an outside-in perspective

After a gap of 10 years, I recently returned to Bangalore to attend InTech50. The excitement started from the get go when I was flown from Delhi to Bangalore by an all-female Indigo cockpit – itself a reflection of our fast changing times.

Variration Banner 1.0-01The age of tech startups in India has dawned. With 3500+ registered startups & counting, India is well poised to become the second largest startup hub in the world (after the US) by the end of this decade. The quality of product design & engineering has also increased since entrepreneurship has become a career of choice. Top notch talent including IIT engineers and IIM MBAs are no longer flocking to high paying corporate jobs. A significant number are taking the leap to build new technology products. At the same time a broader ecosystem of venture capitalists and corporate partners have emerged, supported by institutions like NASSCOM and iSPIRT – which have tirelessly worked to galvanize stakeholders and unlock the value chain. None of this “software product industry architecture” visibly existed when I last left India 8 years ago!

InTech50 was a great example of how far we’ve come. 50 exciting B2B startups were showcased across key enterprise spaces – big data analytics, security & infrastructure, enterprise mobility & collaboration, compliance & HR management, and industry specific solutions in finance, manufacturing, retail and health. Across the board, the teams were impressive, in that the founders reflected original thinking & IP, and made their pitches with both passion and data. A few were established companies like Qubole, FreshDesk and Druva; others were earlier in their journeys. Some of my favorites were: Reverie, a “language gateway” that helps businesses localize their products across linguistic contexts; Vymo a simplified Saleforce-like tool for mobile foot force effectiveness; Clary5, a cross-product and cross-channel enterprise fraud management platform targeting financial institutions; low overhead & easy-to-use enterprise content & collaboration tools like Tydy and FrameBench; and hyperlocal retail analytics software like Nifty Window and NowFloats that bring online-grade data capabilities to offline retailers

InTech50-FinalistsThe event saw active participation from industry CIOs – both global and domestic – who provided rich and relevant perspectives to startups. We heard from the media, hardware & software technology, telecom, general & speciality insurance, and banking sectors. The program sparked rich interactions that highlighted core industry needs & product gaps, provided feedback to early stage concepts, and introduced prospective customers and operational partners to startups much in need of them.

Two interesting models of deeper corporate engagement with startups were explored. First, the role of corporates as enterprise startup customers. Here, given reputational risks involved, CIOs are more likely to test new products internally or with non-core services before extending them to customer facing or core operations. Not surprisingly, data security was highlighted as a dominant theme as many corporates – particularly the financial sector – continue to face fraud and data leakage risks. In addition, mobility, cloud-based digitization, large data analytics, & cognitive intelligence were areas championed by the industry representatives. Second, with traditional services companies, including Telcos and ITeS, moving away from time based billing models and rolling out hybrid product-service offerings, they are looking for startups as partners who may help them plug key portfolio gaps. This requires considerable thought around a joint go-to-market strategy leveraging both parties’ expertise to drive customer acquisition.

A third interesting perspective was offered by the son how certain software apps – notably Slack with its transparent, multi-channel collaboration functionality – when adopted in a corporate setting had potential to become a powerful cultural transformation catalyst. Slack has changed my world as well – exposing the massive inefficiencies of email as a collaboration tool – so I can completely relate.

With India as a major R&D hub (as well as a destination market) for US tech companies, the right skills and context will continue to infuse into the ecosystem and power India’s potential as a product nation. iSPIRT’s goal with InTech50 is to drive M&As from the current rate of one-per-quarter to one-per-month by the end of the year. The ecosystem is ripe for this. New & creative corporate relationships are needed to build trust and awareness. This is a must for corporates to stay relevant and innovative, whereas access to corporate customers, expertise and funding can help accelerate startups. This will in turn require numerous actors to join forces and build collaboration platforms that further strengthen the digital product ecosystem.

Guest post by Badal Malick – Co-founder of Nirvana Labs, a digital platform to drive global startup-corporate partnerships

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Why are Indian startups so SaaSy? I took a bus ride with 40 entrepreneurs to find out

Reblogged from TechinAsia with the permission of the Author – Malavika Velayanikal

Saas-startups-on-a-bus

I stumbled at pricing initially. I sold my product at an 80 percent discount to a customer who kept pressing for more. After that the customer took me for granted, demanding more and more and more. Instead I should have tried to make him understand the value in the product. If he didn’t get it, I should have just moved on.”

“I learned from that mistake.”

“All of us entrepreneurs hero-worship ideas. An idea is like the superhero of a superhero movie. But what we don’t see clear enough is that for the movie to be a hit, you need a great villain first. If the villain is weak, your hero is also weak. So first thing to do is to figure out your villain. That huge problem which needs solving. I had to go through four iterations to figure out the right problem to solve with my product.”

“I hired an experienced vice president for sales very early on. That was a big mistake.”

“Why?”

“Because, until you figure out your sales learning curve, it is you the founder who should go and sell. Only you know the product enough, you know the architecture, so you can take the call easily. A sales head cannot make the commitments that you can, at that point. He should come in only when it is time to scale.

These were entrepreneurs talking. There were 40 of them, all running SaaS (software-as-a-service) startups in various stages of the evolutionary ladder. Some just out of college, some pushing the pedal at an accelerator, some experienced enough to invest in other startups themselves. They were all on a bus. From Bangalore to Chennai. To attend a first-of-its-kind meetup organized by a bunch of SaaS entrepreneurs for all SaaS entrepreneurs in India,SaaSx Chennai.

That I, a journalist, was embedded on the world’s “SaaSiest bus” – as they called it – didn’t stop any of them from talking about their biggest mistakes or what they learned the rough way.

And that was because SaaS was no longer an untamed, strange animal. Each of the entrepreneurs on the bus knew that they were sitting on a good steed. Everybody had a steady tick on revenue. “People call the SaaS business the flywheel business – it takes time for it to build momentum, but when it does, it is very difficult to stop it. This is what is happening now,” Sharad Sharma, co-founder of startup thinktank iSPIRT – the Indian Software Product Industry Roundtable, who is also on the bus, tells me.

Sharma is the co-founder and CEO of analytics startup BrandSigma. He is also a prolific angel investor with about two dozen investments. Former CEO of Yahoo India’s research and development wing, Sharma has been in the Indian tech industry since 1986, growing companies, building new ones, and now hand-holding young startups.

According to him, today, there are fundamental forces favoring SaaS startups in India.

The Uber for software

SaaS startups in India 1

SaaS is often called “on-demand software” because it refers to a subscription-based delivery model, where applications are accessed via the internet. The subscribers do not have the burden of installing, managing, and maintaining hardware or software; they just need a reliable internet connection. The company selling the software will host and maintain the servers, databases, and code that constitute an application. The buyers pay an annual or monthly subscription fee. That’s all.

It’s a clear win for companies do not want to invest in expensive hardware to host the software. They can spread out costs over time. And for the sellers, it means predictable recurring revenue, good margins, and inbound marketing.

The SaaS movement first picked up pace when Salesforce in San Francisco threw open customer relationship management software for small- and medium-sized companies on a subscription model. This was in 1999. It went public on the New York Stock Exchange in 2004, raising US$110 million, and acquired dozens of other startups later on.

Meanwhile, Indian startups too had caught on early. Chennai-based Zoho, founded in 1996, launched its first business app on the cloud – Zoho Writer – in 2005. Since then, the bootstrapped company has created a string of applications for businesses around the world, and grew to a subscribers’ base of over 13 million. Its success inspired many Indian startups to adopt the SaaS model.

A good example is customer-support software maker Freshdesk, now one of India’s hottest startups. Founder of Freshdesk Girish Mathrubootham was vice-president for product management at Zoho before he started Freshdesk in 2010. Today, it’s on par with global leaders like Zendesk. Leading software review platform G2 Crowd actually rated it a notch above its American counterpart.

Aces up the sleeve for Indian SaaS startups

Three key factors came together to give Indian startups an edge in SaaS, Sharma says.

First is the new pipe of buyers that everybody is selling to: the small and medium businesses of the West. The market is evolved there, and people don’t want to buy anything from a sales person. Why? “Because of the same reason they don’t want to buy cars from a car salesperson. Nobody buys a car from a car salesperson anymore because the next morning, they have buyer’s remorse. They feel they bought a car that they didn’t want, they bought features they didn’t want, and that they were oversold. And now, this is actually the problem in enterprise software. In every big enterprise, you will hear a term called enterprise shelfware – stocks of software, they are not using at all,” Sharma says.

So now, companies want to do their own homework to come up with software options and talk to sales folk on the phone, where they will be less likely to be cajoled into buying what they don’t want. And in that case, it doesn’t matter where the software-maker is based, in California or Coimbatore. The desk selling and marketing model of SaaS evened the playing field for everybody.

Second is the youth of the market. A few years back, selling on the cloud was just a mere concept. So everybody in this space now, big or small, are startups. There isn’t a Microsoft or an Oracle with a near monopoly in any of the SaaS verticals. For instance, Freshdesk is competing with Zendesk, but Zendesk too is still a startup.

“There is no incumbency – nobody has yet cracked the market fully. The market is still open for new players. That changes the odds completely. That is enormously enabling,” Sharma points out, adding that for the first time, Indian companies are not late to the global market.

The third star that aligned to make the magic work for Indian startups is the inbound marketing model for SaaS. Traditionally, a company needed a creative person, who will make an emotional ad that will resonate with everyone. But for SaaS startups, marketing is more about tweaking the product with numbers in mind – so it appeals to an engineer.

“Today, if you just talk to the people here in the bus, they will tell you that all marketers are also engineers now. They are the same type of people. The new wave of marketing is the scientific marketing; it is not the big idea, it is about making course corrections everyday. So it is very easy for Indian founders to adopt,” Sharma says.

Put these three together, and voila! There is an outpouring of SaaS activity in India, although it’s still an undercovered story in both global media and the local mainstream press.

Why the SaaSiest bus from Bangalore to Chennai?

Bangalore is always the first city to pop up in any conversation about startups in India. But when it comes to SaaS, Chennai has a star line-up – from Zoho to Freshdesk, Indix,ChargeBee, OrangeScape, Unmetric, and so on.

So Bangalore-based iSPIRT decided to hold SaaSx in Chennai and bus a few dozen SaaS founders there from Bangalore. Microsoft Ventures, also based in Bangalore, came in as a co-host.

About 120 SaaS entrepreneurs gathered in a conference hall at a swanky hotel in Chennai eager for some peer learning, expert guidance, and bonhomie. Serial entrepreneur Avlesh Singh, co-founder of customer engagement tool WebEngage was among those who shared his “SaaS story” of how he struck upon the core idea, found the product market fit, got the first 100 customers, and pushed the pedal from there to win almost every leading ecommerce company in the world as a client.

Freshdesk’s Girish Mathrubootham posed questions to the crowd, drew out tips to tackle common hurdles, and answered a few cheeky ones like how his company “poached” a client from its bete noire Zendesk.

The hosts launched a how-to-sell manual, “Jump Start Guide for Desk Marketing and Selling for SaaS,” based on the insights gleaned over the roundtable meetups iSPIRT had been organizing over the past year. The guide was co-written by Krish Subramaniam, founder of Chargebee, Niraj Ranjan Rout, founder of GrexIt, Sahil Parikh, founder of Brightpod, and Suresh Sambandam, founder of OrangeScape.

The inevitable future of enterprise software

SaaSx Chennai

According to Sequoia Capital, SaaS is the inevitable future of enterprise software. Microsoft agrees. The company’s new CEO Satya Nadella is embracing the concept, saying, “we are also in SaaS.”

In India, the SaaS trend has just picked up pace, but already some argue that it is as big as the IT services trend of the early 1990s. The outsourcing market was just opening then, and though there were biggies like Accenture, IBM, and HP in it already, Indian companies like Infosys disrupted their business model. Now, the SaaS startups in the country are taking to the desk selling and marketing model with great gusto, disrupting this space.

Currently, India’s main competitors are Australia and New Zealand among emerging SaaS hubs.

Sharma points out a way to evaluate this space, where companies have started to go public already. For example, customer support startup Zendesk went public last year. Out of the six competitors that Zendesk listed in their public IPO document, four are Indian companies: Kayako Helpdesk Pvt. Ltd., Freshdesk, Inc., SupportBee, Inc., and Tenmiles Technologies Pvt. Ltd (Happy Fox).

Now, there are about 34 SaaS startups in the US touted as IPO material in the coming four years. “Each one of them has Indian companies as their significant competitors, nibbling at their meals, trying to disrupt them. Now think of it. If that doesn’t tell you that India is arriving on the SaaS market, then nothing will,” Sharma says.

Looking around me at a busload of SaaSy entrepreneurs, I’m convinced.

Editing by Josh Horwitz and Terence Lee, second image by Stock Monkeys
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Here’s how we get more than 50% conversion in cold emailing

For any SaaS sales team, cold emailing is the life line of the sales funnel. For organisations like ours, with smaller ticket size deals, the cold emailing channel has to work, otherwise the CAC vs LTV balance can go for a toss.Cold Emailing

Every entrepreneur, whether in sales or not, is selling something. If you are pitching investors, you are selling a vision and a team; if you are mailing potential hires, you are pitching work environment and potential gains; if you are mailing a potential mentor, you are pitching to his altruistic or “giving back to the society” tendencies. For any cold email to work, it is essential that you understand how a conversation with a stranger on a digital platform is structured.

This sounds fairly simple doesn’t it? We have tried so many variants of cold emailing at Betaglide and the truth remains, in most cases it doesn’t work. Imagine yourself in your customer’s shoes and assess “Why would I ever be interested to read this email or even opening this email?”. There are multiple ways an email can be structured and different ways work for different people. For us, most things didn’t work but thankfully, a few did! Here’s the outline and our learning behind it and how we approached it.

  • Subject Line: This is the first line your receiver is going to see and is going to make the decision whether to open the email or not in a split second. The key here is to respect your customer’s time. S/He receives hundreds of emails every day and what makes your email so special for her/him to open it? This is the questions you should be answering in your subject line. Also, don’t make it generic or loaded with data. Email is extremely personal and you would do good to remember that. For us, subject lines like “Increase/boost your user retention”, “Decrease your churn with retention.ai” just didn’t work. We had less than 5% email open rate with such subject lines. That is pretty bad when you are trying to scout for beta users who need to trust you and your product to become an early adopter. What instead worked was “Hey John, a message from Manan”, “John – Become your app’s rockstar”. The subject line should be catchy enough to garner curiosity in the reader’s mind for her/him to decide to open the email.
  • Introduction: This is one of the most trickiest part which took us a whole bunch of experiments to crack. The first couple of lines in the email is going to decide whether the receiver reads it further or not. With most automation tools, now you can personalise emails that you send. It is a no-brainer to start with “Hey John or Hi John” instead of “Dear John”. Especially if you are selling to C level executives and product managers. This makes them immediately comfortable and as they have already seen the salutation multiple times in their regular email conversations. The next part is first few lines of the email. This took some really hard thinking to crack. Most of the times, we are eager to say something about us but that is a wrong way to look at it. The first few lines should be about the recipient of the email! Research about the person/company that you are sending the email to. Congratulate them if they recently got a promotion or if their company recently achieved a milestone. This immediately grabs her/his interest in your email and decides to read on. We find tools like Linkedin sales navigator and Rapportive ideal for such research! If you a know a better tool for this, do tell!
  • The pitch: After all, you are writing this email to sell him something. In his book, “Zero to One”, Peter Thiel explains that best sales process hardly ever looks like sales. We initially made a mistake of writing about our product and its features in this section. No one cares a penny’s worth about what your product does! Make the pitch about her/him! What are the problems that your customer is facing and how you can solve them along with a number. If you can not pitch your product in just two lines, you really need to work on it. We used to have an eight line pitch! Never worked! Talking so much about your product just seems very salesy! The point is that your pitch should not sound salesy but something that can genuinely help the recipient achieve her/his goals.  That is your pitch perfect. Remember, the purpose of the first email is to start a conversation about the problem that your customer faces and then slowly convincing her/him that you are the man to solve it!
  • Closing: This is the simplest part and most people do it right. If you are mailing directly to the person who is going to use your product, ask for a “brief time for a call”. If you are mailing founder/VP who might not be the primary user of your product, ask them to connect you to the “relevant person in the organisation.”

Email, when done right can become the cornerstone of your sales process and open the floodgates of hot leads! One might say that the approach is time consuming for you have to do research on each customer you are sending the email to. But remember, sales is about relationships and trust you build with the stakeholder. Invest that time for the clients that are essential to your growth and it is going to be worth it!

Guest blog post by Manan Shah, Retention.ai

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Announcing the top global CIO’s/CTO’s for InTech50 2015

It only gets better …

We are proud and happy to share the names of the CIO’s and CTO’s – the best that the tech world has to offer – globally.

And we will do it right here, in Bangalore.

In three weeks from now, high on our success from last year, we will again showcase carefully and diligently selected 50 tech companies from India, to a congregation of CIO’s – who have changed the tech scene in their own respective companies. Visionaries and experienced, they will interact and deep dive into what these 50 startups have to offer, thereby creating credibility for these startups through their support and validation.

Through a strict and comprehensive selection process, our eminent jury has already declared the first 20 finalists of InTech50 2015. We will announce the remaining 30 shortly.

Here is whom they can expect to interact and hobnob with during InTech50 2015 –

Encouraged by the overwhelming response from the startup community, we look forward to closely working with them and are committed give India its rightful place under the sun as a ‘product nation.’

Guest Post by Arvind Kochhar, Co-Host, InTech50

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Why are the benefits of technology scarce among those who need it most?

Indian women and girls washing clothes by hand in a lake in Andhra Pradesh. Photograph: Tim Gainey / Alamy/Alamy

We live in a modern world – modern in thinking and modern in capabilities. Our scientists and engineers and technologists empower us with the future, in the present. The technologies they develop solve problems we didn’t even know existed. As individuals we aspire to stay apace with these ever advancing innovations. With its ubiquity in our everyday lives technology comprehensively occupies and defines our realities. Its presence in our lives assumes a position of great power. Technology is the superhero of our generation.

With great power comes great responsibility.

Currently, the benefits of technology are skewed towards those who can keep up, as opposed to those who need it most. Technology is designed to cater to the luxuries of ready made adopters. In India, a typical urban dweller has even the most trivial of her tasks solved by technology, while a person in a rural setting might struggle to meet some of his most basic needs due to a lack of access. For a superhero as powerful as technology, I think it can do better.

I work in the field of social entrepreneurship and during my career I have come across a number of beautiful examples that buck the trend; Embrace (focusing on infant mortality care); Liter of Light (bringing eco-friendly bottled light to communities without electricity); Digital Green (combining tech and social organisation to improve farming, health and nutrition) and many more. The power of such projects to improve the lives of their beneficiaries is immense. And their power depends solely on technology to solve the problem.

In my own work I have used technology to positively impact the lives of the visually impaired. With a user-centred design intention and with technology as our medium we have been able to work on a number of solutions that allow better access to smartphones for blind and visually impaired people. The fulfilment of giving joy and empowerment has been the motivation; technology has been the super-heroic protagonist.

My experience in the field has helped me understand the significance of technology to increase impact and, as crucially, to understand the interrelationship between impact and sustainability. The more sustainable a project, the greater its positive impact will be. Particularly in non-profit projects, impact tends to scale only up to a point. But as we look at works that scale, a low cost, adaptive and upgradable solution results in easier integration and a longer project lifespan. Technology plays a role not only in terms of the solution but also in terms of the operational sustainability of the enterprise.

Ideo’s elaborate Human Centred Design (HCD) toolkit sheds further light on the relationship between technology, project sustainability and impact. It states the need for a product to be desirable by its users, feasible through technology and viable as a business. In our case, design helped us create a desirable solution in the form of a specialised mobile phone for blind users, feasibility made us refine the solution into an app that addresses the same needs yet can scale at a global level and viability allowed us to adapt a business model that supports development yet keeps the price low and accessible for its intended users.

In this modern age technology plays a central role in building viable solutions that create positive impact. It defines the scale of impact by being a key factor in the sustainability of these solutions. However, in a capitalist set up as ours, there’s room for increased intervention, and thus impact, from technology. It is not yet the Robin Hood it can be.

Sumit Dagar is a social and design entrepreneur working in New Delhi, India. He was made a Rolex Awards for Enterprise Young Laureate in 2012 for his work in the field of applied technology. 

The post was originally posted on The Guardian website.

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My Experience on Building a New Generation CRM Company and Ecosystem with Kreato

We started Navrita with a vision of making customer life-cycle management an easily accessible and adaptable process to every SME (Small & Medium Enterprises). To realize this vision, we started building Kreato CRM – a moderately priced, end-to-end Customer Relationship Management solution characterized by leading-edge technology, comprehensive functionality and a highly flexible architecture.

Building Kreato CRM

When we started with developing Kreato in mid of 2012, we finalized that it has to be built over four main pillars.

First being it has to be a complete and an integrated CRM solution – covering all three main facets of CRM: Marketing, Sales & Customer Support and pre-integrated with required 3rd party applications. We don’t want our customers to juggle through multiple tools to manage their customer relations. Kreato will serve as primary and integrated platform to manage the complete customer life-cycle.

Second it has to be naturally flexible – Hence we first built a CRM framework with qualities to restructure its schema as needed and also ingredients to include new modules and workflows as required. And then housed Kreato on top of that framework, so that our customers can embrace the exact customization that they need.

Third on the pricing point. It has to be very attractive, affordable and modular – To make it possible we framed a moderately priced one single subscription package with all the must-have CRM features loaded and adopted the affordable & incremental pay-per-user subscription model. And then all other add-on features and much needed integrations are provided through the pick-n-pay App subscription model. So that our customers can just pay for only the Apps they want in addition to the must-have CRM features that comes as default with user subscription.

And the final one being the security. We wanted to provide the absolute security – Having hosted our solution at Azure, we know for sure that we don’t have to think even once about the infrastructure security. And we don’t have to worry on the access level security as we have the 256 bit SSL -encrypted application and database access in place. And on the data security, we felt that absolute data segregation only will provide the heightened data security. So instead of following the shared database model where all customers’ data co-exist in a single database, we decided to follow the multi-instance database architecture model, providing every customer a dedicated database.

After nearly two years of time has been devoted to build Kreato Cloud CRM with focused research and engineering on base of the four pillars (explained above) which includes 6 months of stealth mode for Cloud Infrastructure testing, we launched Kreato for general availability on April 2014.

Building the CRM Ecosystem

During the journey of Kreato building process, we decided that in-addition to covering the sales, marketing and customer service facets of CRM, more innovative features and supportive functions have to be introduced in-order to enrich our customer’s usage of Kreato in their customer life-cycle management or on improving their customer experience. And we know that we alone cannot drive such innovations and the best solution is building the CRM ecosystem comprised of best-of-breed technology platforms, supportive service partners and professionals that suits the CRM space.

To provide suitable examples – on the technology platform part, integrating cloud telephony will benefit Kreato customers with ability to track telephony communications from their CRM itself; on the service provider part, with the availability of trusted web designing provider, our customers can instantly create or enrich their web presence to make complete use of Kreato marketing tools; on the professionals part, our customers can instantly hire service of a sales professional well trained on Kreato lead and sales management features on a temporary or permanent basis to support their sales activities.

Including 3rd Party Technology platforms in the Ecosystem: We started addressing the first part of the CRM ecosystem – integrating more and more technology platforms like cloud telephony, text messaging service, web, social and email marketing solutions, web chat software and lead generating platforms with Kreato. Only one thumb rule that we followed on all these integrations is, we did the integration works up front and made all these integrations to be “Plug-n-Play” with Kreato. Our customers can enjoy the benefits of this ecosystem from the day one rather than spending more time, money and efforts to find external consultancy to make the integrations workable. So when an organization chooses Kreato, they are actually choosing an accessible and ready-to-use CRM ecosystem from the day one.

Our Kreato App Store is already live with inclusion of much-needed technology platforms. Mostly all the customers Kreato has got till-date make use of at-least one of these integrations, a welcome note which reinforces our dedication to enrich this ecosystem further.

Also we believed publishing the API platform can further fuel these innovations. Hence we opened up the API platform so that Kreato and any other third party applications used by our customers can talk to each other to build a custom solution that needed.

Including Service Partners in the Ecosystem: As we have progressed on the integration of technology platforms part and confident that we can add more and more required technology integrations, we started working on the next part of the ecosystem: Service partners. And now we are excited to announce the launch of service partner program, where we wanted to align with like-minded service partners who can help our customers on execution of various support systems of CRM like digital presence, social media management etc. It becomes easier for our customers to choose and use the service of these trusted providers who are already partners of this ecosystem.

Including CRM certified Professionals in the Ecosystem: We felt that adding the human-touch to the ecosystem will make it complete in real sense. We wanted to provide a platform as part of this ecosystem which will create a talented pool of professionals (sales, marketing, administrators and consultants) who are trained and certified in Kreato CRM ecosystem. Our customers can easily hire and use the service of these certified professionals to support their business operations. We will be co-launching this platform along with the service partner program.

We firmly believe that building an innovative cloud based CRM product supported by the ecosystem of compatible technology platforms, service providers and certified CRM professionals will strategically address and help us to realize our greater vision of making customer life-cycle management an easily accessible and adaptable process to every SME.

Even though it’s a beginning, we feel we are moving in the right direction to build the much needed CRM ecosystem that really matters to our customers. We are proud that even we are taking part in building India as a Product Nation.

Guest Post by Lokanathan Kutuva, Founder & CEO, Navrita Software Pvt. Ltd.

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Access to the most vital funds for early stage startups

Angel funds are the most vital funds for any startup. It does not only help in validating the idea and prevents the early startup death, but also brings in the valuable mentoring to the table. Having the first right angel investor to back you in your startup journey sets the tone for more investments to come for the startup’s growth. At the high-risk stage (early stage), angel investors on board help sail through the ups and downs of the entrepreneurial journey.

2014 was a defining year for Indian startup ecosystem. The year saw the highest-ever inflow of angel and seed funds in India. According to VCCEdge (a platform which provides information about the Indian deals landscape), $115 million was raised by entrepreneurs through angels and seed funds across 285 deals, compared to $69 million in 2013 across 262 deals. In the last two years, LetsVenture ( an online platform for angel funding) closed 23 deals on the platform with $6.5 million being raised. The very interesting trend to note across these deals was that out of the 170 angels who invested online, 40% of them were first-time angel investors. It’s so encouraging to see senior professionals and successful entrepreneurs joining the startup investment bandwagon.

India, as a country, to grow economically needs many successful startups. And to reduce the high mortality rate among startups at early stage, we need thousands of angel investors in our startup ecosystem. Though Indian startups raised nearly $ 5 billion from venture funds and angel investors last year, a large number of young startups still find it difficult to access capital and mentors. Also, we have seen entrepreneurs falling into the traps by raising funds from investors who don’t have any idea of the startup ecosystem. These startups are forced to give a high equity for a small capital and subsequently face trouble in the future fund rounds. Also, there is a major Series A crunch in the ecosystem. Hence, there is a dire need of mentors and advisors who can help startups to be Series A -ready.

LetsIgniteKeeping in mind the absence of an opportunity to network with reputed angels,VCs and mentors for early stage startups, LetsVenture is coming up with the biggest Angel Summit for smart entrepreneurs, investors and mentors – LetsIgnite on April 21-22, 2015. There is a ‘Startup Competition’ to choose 100 best startups for the opportunity to meet the best Angels, VCs and mentors from India and abroad on a single platform. The competition is open for startups who are actively fundraising, looking for fundraising in near future and those who are looking for right mentors and advisors. More information about this competition can be found here. Last date for receiving applications is 20 March, 2015.

Post Contributed by Niti Shree, LetsVenture

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Innovation Is Saying No To Thousand Things

At ShimBi Labs, simplicity is the biggest motivation for us, and it reflects in our people, office and our products too.

I developed the appreciation for simplicity from Steve Jobs and the product he created at Apple. Simplicity works because the world is so complicated, and when you do something simple, it stands out.

People need a good product with advanced capabilities and high usability, but you need to make that in a simple way. Customers love simplicity. With the simplicity, they feel an emotional connection with the product. And it is important for any product to success.

Many a times people are confused about their needs and desire for lots of features in products they buy. They find it difficult to control that desire for many features and end up buying complicated products. After few days, they simply stop using those products and move on to other. As a product developer, we must educate customers and provide them option to try simple products that just works!

Innovation is saying no to a thousand things – Steve Jobs

If people are attached to the product, they will keep buying it or upgrading it. If people love your product, they will tell their friends and family about it.

Do fewer things but do it better. Your product should make customers life simple; it should amaze them every time they use it.

Unlike Dell and HP  that gives 100s of PC  & Laptop choices, Apple kept it simple with just 4 Mac choices! Two choices each for home users for Pro users. Apple made selection and decision process simple for customers.  And Apple makes more money than Dell and HP combined.

Perfection is achieved not when there is nothing left to add, but when there is nothing left to remove – Steve Jobs

But being simple is not simple, being complicated is really simple. Don’t do anything, and everything will turn complicated.

Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it is worth it in the end because once you get there, you can move mountains – Steve Jobs

At ShimBi Labs, we take one problem and build a simple product around that it that just work. We work to amuse the customers.

Let me know what is your thoughts about Simplicity?

Guest Post by Siddharth Deshmukh, Shimbi Labs

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‘Finding’ Innovation

In a highly competitive market, and one where market dynamics are changing faster than ever, innovation is the key to long-term sustainability and success. History has proven that companies that have a culture that encourages innovation stand a far better chance at sustaining their leadership position or emerging as market leaders.

1Harvey Firestone, an American businessman, and the founder of the Firestone Tire and Rubber Company once said, “Capital isn’t so important in business. Experience isn’t so important. You can get both these things. What is important is ideas. If you have ideas, you have the main asset you need, and there isn’t any limit to what you can do with your business and your life.”

Businesses recognize that. Most progressive businesses have put in place people, processes, resources, and investments and encourage a culture that fosters innovation.

Considering the fact that companies need to innovate faster than ever before, many companies now are also looking for absorbing innovation that is independently created outside their company. Smart companies recognize that they cannot hire all the smart people, and that smart and relevant innovation is also happening outside of their organization. Their efforts are therefore directed not just in innovating within the organization, but on engaging with innovations from outside as well.

By ‘outsourcing’ innovation, many leading companies have managed to minimize innovation costs and associated risks by as much as 60% to 90% while simultaneously reducing cycle times. In addition, they leverage tens to hundreds of times by internally investing the resultant savings. By engaging with innovators outside the organization, larger companies are able to look at a significantly larger pool of concepts and products, and thus are able to significantly reduce the cost of deploying innovative solutions and products for their businesses.

To enjoy the benefits of outsourcing innovation, the executives and the front-line should be on the lookout for the latest and most innovative technologies emerging across the globe and then figure out which ones they can leverage to derive the maximum synergy.

What is important is that you catch innovative companies’ young, i.e., when they are still in the startup or early-growth stage. Identifying and engaging with companies at an early stage has significant benefits for a large company, not just in monetary benefits, but also in being able to guide the product / concept design to best suit their own use case.

Larger companies who may not have the ability and bandwidth to scout for innovation independently can easily collaborate or partner with enablers in the entrepreneurial eco-system like accelerators, incubators, early-stage funds, and also the emerging online platforms that showcase startups and early-stage companies. Domain specific ‘hackathons’, mentoring clinics, and boot camps are some other ways in which larger companies can connect with relevant innovators.

Once the organization has identified which of these innovations fits into their scheme of things, there are 3 options before them:

  1. Acquire the company – in some situations for competitive reasons and to get a longer lead-time compared to competition it might make sense to acquire the company.
  2. Use the product – – sometimes it is worthwhile to simply use the product as an add-on or bolt on to the existing eco-system to provide a unique offering or enrichment to the existing solution.
  3. Partner with the company – This option involves jointly developing the product or innovation further, keeping in mind your specific requirement. This way, the innovation can be customized to suit your needs.

These are interesting times, particularly for software products. The pace and quality of innovation in India has gone up significantly. At iSPIRT, we have seen the quality of entrepreneurial talent, ideas and products, improve rapidly. We have quite a few global standard companies as witnessed by the global scale acquisitions, and the pace at which newer ideas are being introduced is very encouraging. It is also encouraging to note that a number of larger companies have already connected with us to get an early glimpse into innovations. The InTech50 event is a great initiative to showcase innovation to CIOs, product leaders and VC’s that provide the platform for the innovators to springboard.

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The best things are simple. Is your messaging there yet? : from #PlaybookRT

The most crucial lessons come from looking at the mistakes: those that we make and those that we spot others making. A thought might get triggered by listening to great dreamers like Steve Jobs. But the termination, in terms of realization, implementation and imbibing the essence comes only when you have walked through that journey and declared a new start.

Shankar, who imagined and steered the 43rd round table in Delhi, created amazing examples to drive across the points, we had often read heard and hoped to understand. I will try and share what were my takeaways.

This session, thanks to Rajat Harlalka and the amazing iSPIRT movement, started off with an unforgettable lesson, on what is the Curse of Knowledge.

You need to attend one round table to experience it. For now I can only re-iterate one of the ways it is often represented.

“The moment you know how to speak a language, you forget what it is like, to not know it.”

The same thing happens with you and your product. You know it too well to imagine what it looks like to those who don’t know it. What should the message be, so that the potential customers want to have it?

Who?

So if you are looking at spotting your messaging, spot the Who of your customer.

  1.       Who is your Bob (What Bob?)
  2.       What does he look like
  3.       Where does he go
  4.       What does he do

Why?

Once you have figured out the Who, move on to answer the Why

  1.       Why should Bob need your product
  2.       What’s in it for him
  3.       How does it make him better

Only after figuring these questions would it make sense to move on to ‘What’ your product does and ‘How’ does it do it.

I want you to read that again. Give it some time to sink it. Let it challenge what you think you know.

List of Videos by ShankarIt’s only after spotting “Who is your Bob” and “Why should he bother” that you product and it’s features and functionality come in.

First response of one of my fellow entrepreneur to this statement was: I know all that.

‘I am the best ecommerce setup for finding XYZ. That’s why he should care’, he went.  Really?

It’s like saying, “I am the best writer. You better read my books”. Does that work?

If you have both the answers, feel confident. You are amongst the top 5% companies who have their basics right.

Now what do you do with this knowledge?

Let your Bob know!

This was where I would say, the workshop’s original aim hovered.

If you have your answers, incorporate them in your messaging. Share a story that people can relate to. Share with your Bob that you are going to make him better. Let your messaging help Bob, feel this sentiment.

If you look at the steps we went through and reinforced during our Bob journey, there were just 2.  Make yourself :

  1.       Meaningful, and,
  2.       Differentiated, to your Bob.

One other takeaway that stuck with me was this: The best things are simple. Is your messaging there?

Guest Blog post by Kritika Prashant, VoiceTree Technologies